Faq; Trouble Shooting - Cayin N6 User Manual

Trouble Shooting

If you run into the following issues with your N6, please try to rectify the situation by the
remedial action suggested. If the problem remains after you tried the suggested action, please
contact our sales support or Maintenance department for alternative solution.
Symptom
Unable to turn on
No sound from
headphones
Unable to display
filename
TF card cannot be
recognized
Music files cannot be
played
Filename has no suffix
File playback error
System Halt
USB DAC cannot be
recognized
Explanation
The battery is too low to be
powered on
Volume in too low
The headphone is damaged or bad
connections
Output level of the music file is too
low
The player does not support the
file format
TF card is formatted in a file system
that is not supported by the player
Music file is damaged
Happened occasionally when
parsing from an inappropriate Cue
file
Music file in TF card might have
been removed or deleted, causing
the playback error
The driver has not been installed or
setup properly
PC music playback software has
not designated N6 as playback
output
Charge the battery and try to
Adjust the volume to a suitable
acceptable file format support by
The
player
can
only
support

Please remove damaged file from
the player and play other music
Reset the player by the button at
Refresh firmware if needed
Install appropriate USB Audio
driver and select N6 as system
output device at your music
17
Remedial Action
turn on again
position
Change the headphone
Play other music files
Please cross check with the
the player
FAT16,
FAT32,
NTFS
or

EXFAT
file
system
files
Edit cue file
Update music library
the bottom of the player
playback software on your
computer