About this manual ® This manual contains service and reference information for the following ThinkPad products. ThinkPad T460 Machine Type (MT) 20FM and 20FN Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products.
Chapter 1. Safety information This chapter presents following safety information that you need to be familiar with before you service a ThinkPad notebook computer. • “General safety” on page 1 • “Electrical safety” on page 1 • “Safety inspection guide” on page 2 •...
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
Consider these conditions and the safety hazards they present: • Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock) • Explosive hazards, such as a damaged cathode ray tube (CRT) face or a bulging capacitor •...
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
Chapter 2. Important service information This chapter introduces following important service information that applies to all machine types supported by this manual: • “Strategy for replacing FRUs” on page 19 – “Strategy for replacing a hard disk drive or a solid-state drive” on page 19 –...
Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. Important notice for replacing a system board Some components mounted on a system board are very sensitive.
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1. Go to: http://www.lenovo.com/support 2. Click Warranty & Services. 3. Click Check Warranty Status. 4. On the Warranty Status Lookup page, click Parts Lookup. 5. Type your machine type and serial number, and then click Submit. eSupport also can be used to view the general FRU list for a product. To get the general FRU list for a product, do the following: 1.
Chapter 3. General checkout This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 –...
Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list: The following are not covered under warranty: • LCD panel cracked from the application of excessive force or from being dropped •...
To run a test using quick test program, do the following: 1. Go to the C:\SWTOOLS\ldiag directory. 2. Double-click the lsc_lite.exe file. 3. When the User Account Control window opens, click Yes. 4. Select the device class to be tested. 5.
• If you have created the bootable diagnostic medium on a USB device, do the following: 1. Attach the USB device to the computer. 2. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page 26, and check the power sources.
1. Unplug the ac power adapter cable from the computer. 2. Measure the output voltage at the plug of the ac power adapter cable. See the following illustration: Voltage (V dc) Ground (20V) Note: Output voltage of pin 2 of the ac power adapter might differ from the one you are servicing. 3.
4. If the voltage is more than +11.0 V dc, measure the resistance between battery terminals 5 and 7. The resistance must be 4 to 30 K Ω. If the resistance is not correct, replace the external battery pack. If the resistance is correct, replace the system board.
Chapter 4. Related service information This chapter presents following information: • “Restoring the factory contents by using the Recovery Disc Set” on page 29 • “Passwords” on page 32 • “Power management” on page 33 • “Symptom-to-FRU index” on page 35 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support Restoring the factory contents by using the Recovery Disc Set...
5. Read the license. If you agree with the terms and conditions, select I accept these terms and conditions and then click Next. If you do not agree with the terms and conditions, follow the instructions on the screen. 6. Click Yes in the displayed window to begin the operating system recovery process. 7.
1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Update & security ➙ Recovery. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3.
Passwords As many as three passwords may be needed for any ThinkPad notebook computer: the power-on password, the hard disk password, and the supervisor password. If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the computer is turned on.
4. Remove the coin-cell battery. For instructions on how to remove the coin-cell battery, see “1100 Coin-cell battery” on page 74. Wait for a few seconds. 5. Reinstall the coin-cell battery. For instructions on how to install the coin-cell battery, see “1100 Coin-cell battery”...
Screen blank mode (for the Windows 7 operating system only) If the time set on the “Turn off monitor” timer in the operating system expires, the LCD backlight turns off. To put the computer into screen blank mode, do the following: 1.
Symptom-to-FRU index This section contains following information: • “Numeric error codes” on page 35 • “Error messages” on page 37 • “Beep symptoms” on page 37 • “No-beep symptoms” on page 37 • “LCD-related symptoms” on page 38 • “Intermittent problems” on page 38 •...
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Table 2. Numeric error codes (continued) Symptom or error FRU or action, in sequence 0199 1. Run the ThinkPad Setup program. The retry count System Security— Security password retry count will be reset. Then save the current settings by exceeded. pressing F10.
Error messages Table 3. Error messages Symptom or error FRU or action, in sequence Fan error. 1. Replace the thermal fan assembly. 2. Apply thermal grease. 3. Replace the system board. Thermal sensing error. Replace the system board. The battery installed is not supported by this system Replace the battery pack.
LCD-related symptoms Important: The TFT LCD for the notebook computer contains many thin-film transistors (TFTs). The presence of a small number of dots that are missing, discolored, or always lighted is characteristic of TFT LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty.
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a. Non-ThinkPad devices b. Devices attached to the docking station or the port replicator c. Printer, mouse, and other external devices d. Battery pack e. Hard disk drive or solid-state drive f. External diskette drive or optical drive g. Memory module h.
Chapter 5. Status indicators This chapter presents the status indicators that show the status of the computer. Table 7. Status indicators Indicator Meaning Speaker mute indicator On: The speakers are muted. Microphone mute indicator On: The microphones are muted. Camera status indicator On: The camera is in use.
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Table 7. Status indicators (continued) Indicator Meaning Blinks fast: The computer is entering sleep or hibernation mode. System status indicator Blinks for three times: The computer is initially connected to power. Blinks slowly: The computer is in sleep mode. On: The computer is on (in normal mode). Off: The computer is off or in hibernation mode.
Chapter 6. Function keys The following table describes the functions of function keys and key combinations. Table 8. Function keys Function key and Description key combination Mutes or unmutes the speakers. If you mute the sound and turn off your computer, the sound will remain muted when you turn on your computer again.
Chapter 7. Locations This chapter introduces the locations of the hardware components on your computer. Locating computer controls, connectors, and indicators This topic introduces the locations of the computer controls, connectors, and indicators. Front view Camera (on some models) Micro-SIM-card tray (on some models) Microphones Media-card reader Power button...
Rear view Fan louvers Smart-card reader (on some models) Always-on USB connector USB 3.0 connector ® Mini DisplayPort connector Power connector Bottom view External battery pack Emergency-reset hole Docking-station connector (on some models) Keyboard drainage holes Speakers Hardware Maintenance Manual...
Locating FRUs and CRUs This topic introduces the following service parts: • “Major FRUs and CRUs” on page 48 • “LCD FRUs” on page 50 • “Miscellaneous parts and other FRUs” on page 51 Notes: • Each FRU is available for all types or models, unless otherwise specified. •...
Major FRUs and CRUs Table 9. Major FRUs FRU descriptions Self-service CRU Optional-service CRU LCD unit Keyboard bezel assembly Memory modules Coin-cell battery Fingerprint-reader card (on some models) Power-button card Wireless-LAN/Bluetooth card Wireless-WAN card or M.2 solid-state drive Hard disk drive or solid-state drive Hardware Maintenance Manual...
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Table 9. Major FRUs (continued) FRU descriptions Self-service CRU Optional-service CRU External battery pack SIM card (on some models) SIM-card tray Base cover assembly Smart-card reader (on some models) Speaker assembly Internal battery pack System board Thermal fan assembly USB card USB card cable dc-in cable assembly Keyboard...
Table 12. Other FRUs FRU descriptions Self-service Optional-service ac adapter Power cord Connector and cable guide This section provides information for Lenovo authorized service technicians to help identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs”...
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Table 13. System board (continued) No. Connector/feature Internal cable required Memory module connector None. Integrated Docking-station connector None. Integrated ac power connector None. Integrated LCD connector LCD cable assembly, connects to the Windows button board, LCD module, ThinkPad logo LED (on the A-cover), and ambient light sensor card USB 3.0 connector None.
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Wireless LAN card connectors and cables No. Connector/feature Internal cable required Wireless-LAN antenna connector Wireless-LAN antenna kit, connects the Wireless-LAN gray antenna to the A-cover Wireless-LAN antenna connector Wireless-LAN antenna kit, connects the Wireless-LAN black antenna to the A-cover USB card connector and cable No.
Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup Chapter 7 Locations...
Chapter 8. FRU replacement notices This chapter presents notices related to removing and replacing parts. Read this chapter carefully before replacing any FRU. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit”...
180 degrees more (Cross-section) Notes: • Ensure that you use the correct screw. It is recommended to use new screws for replacements. If you have a torque screwdriver, tighten all screws firmly to the torque specified in the screw information table for each step.
2. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed. 3. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for Asset ID screen is displayed. 4.
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1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instruction;...
Chapter 9. Removing or replacing a FRU This chapter provides instructions on how to remove or replace a FRU. CRU statement for customers: CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit”...
Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge (ESD). Before touching it, establish personal grounding by touching a ground point with one hand or by using an electrostatic discharge strap. Before servicing the computer Carefully read this topic before servicing the computer.
Removal steps of the external battery pack DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack”...
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Removal steps of the keyboard Find the keyboard multi-tool in the shipping package of the new keyboard. Use the flat end of the multi-tool to remove the rubber stoppers. Hardware Maintenance Manual...
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To reveal the screw heads beneath the keyboard frame, use the flat end of the multi-tool to slide the keyboard forward by 2.5 mm (0.1 inch). Note: Do not press or hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved.
Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. 1040 Base cover assembly Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs: •...
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2. Gently lift up the sides of the base cover assembly from the contact areas following the numerical order from . Then slightly push the base-cover bridge to the rear of the computer, and lift up the contact areas from 3.
Applying labels to the base cover assembly: The new base cover assembly is shipped with a kit containing labels of several kinds. Apply those labels when you replace the base cover assembly. For the labels that are not shipped with the new base cover assembly, peel them from the old base cover assembly, and adhere them to the new one.
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• Before removing the drive, have the user make a backup copy of all the information on it if possible. • Never remove the drive while the system is operating or in suspend mode. Removal steps of the hard disk drive or the solid-state drive Torque Step Screw (quantity)
1060 Memory module Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs in order: • “1010 SIM card and SIM-card tray” on page 62 •...
Removal steps of the Wireless-LAN/Bluetooth card Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Plug the gray cable into the connector labeled MAIN or 1 on the card, and plug the black cable into the connector labeled AUX or 2 on the card.
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Removal steps of the wireless-WAN card Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Plug the orange cable into the connector labeled MAIN or 1 on the card, and plug the blue cable into the connector labeled AUX or 2 on the card.
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) 1090 Internal battery pack Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs in order: •...
1100 Coin-cell battery Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs in order: • “1010 SIM card and SIM-card tray” on page 62 •...
1110 dc-in cable assembly Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs in order: • “1010 SIM card and SIM-card tray” on page 62 •...
When installing: Ensure that the connector of the dc-in cable is attached firmly. 1120 Thermal fan assembly Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs in order: •...
application of grease can cause a thermal problem due to imperfect contact with a component. For the new thermal fan assembly, you must peel the thin film off from the rubbers. For integrated-graphics models • For discrete-graphics models 1130 USB card Note: Before you start the servicing, disable the internal battery pack.
Removal steps of the USB card When installing: Ensure that the connector is attached firmly. Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, big head, nylon-coated (2) (1.85 kgf-cm) 1150 Smart-card reader Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack”...
For access, remove these FRUs in order: • “1010 SIM card and SIM-card tray” on page 62 • “1020 External battery pack” on page 62 • “1040 Base cover assembly” on page 66 • “1090 Internal battery pack” on page 73 •...
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For access, remove these FRUs in order: • “1010 SIM card and SIM-card tray” on page 62 • “1020 External battery pack” on page 62 • “1040 Base cover assembly” on page 66 Removal steps of the LCD unit Torque Step Screw (quantity) Color...
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Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) When installing: • Ensure that the connectors are attached firmly. • Route the cables as shown in step 8. Ensure that the cables are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
1170 System board Important notices for handling the system board When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied. Note: Dropping a system board from a height of as little as 6 inches so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G's of shock.
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Removal steps of the system board Chapter 9 Removing or replacing a FRU...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, big head, nylon-coated (6) (1.85 kgf-cm) M2 × 5 mm, big head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connectors are attached firmly. 1140 Speaker assembly Note: Before you start the servicing, disable the internal battery pack.
Removal steps of the speaker assembly Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 4.6 mm, big head, nylon-coated (4) (1.85 kgf-cm) When installing: • Ensure that the connector of the speaker assembly is attached firmly. • Route the cables as shown in the following illustration. Attention: As you route the cables, ensure that they are not subject to any tension.
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For access, remove these FRUs in order: • “1010 SIM card and SIM-card tray” on page 62 • “1020 External battery pack” on page 62 • “1030 Keyboard” on page 63 • “1040 Base cover assembly” on page 66 • “1050 Hard disk drive or solid-state drive”...
1190 Power-button card Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs in order: • “1010 SIM card and SIM-card tray” on page 62 •...
Removal steps of the power-button card Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connector of the power-button card is attached firmly. 1200 Keyboard bezel assembly Note: Before you start the servicing, disable the internal battery pack.
• “1120 Thermal fan assembly” on page 76 • “1130 USB card” on page 77 • “1140 Speaker assembly” on page 84 • “1150 Smart-card reader” on page 78 • “1160 LCD unit” on page 79 • “1170 System board” on page 82 •...
Step Screw (quantity) Color Torque M2 × 3 mm, big-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgf-cm) When installing: • Install a new LCD bezel assembly whenever the old one is removed. • Ensure that all the latches are attached firmly. 2020 LCD panel, LCD cable and LCD-panel cover assembly Note: Before you start the servicing, disable the internal battery pack.
When installing: Ensure that the connector of the LCD cable is attached firmly. 2030 LCD hinges and LCD cable Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs in order: •...
2040 Camera/microphone module, camera module, or microphone module Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs in order: • “1010 SIM card and SIM-card tray” on page 62 •...
2050 Camera/microphone-module cable, camera-module cable, or microphone-module cable Note: Before you start the servicing, disable the internal battery pack. See “Disabling the internal battery pack” on page 62. For access, remove these FRUs in order: • “1010 SIM card and SIM-card tray” on page 62 •...
When installing: Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. 2060 Wireless-LAN/WAN antenna assembly, WiGig module, and LCD rear-cover assembly Note: Before you start the servicing, disable the internal battery pack.
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Removal steps of the wireless-LAN/WAN antenna assembly or wireless-LAN antenna, WiGig module, and LCD rear-cover assembly Chapter 9 Removing or replacing a FRU...
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When installing: Route the cables as shown in the following illustration. Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Antenna locations Wireless-LAN main antenna (grey) Wireless-WAN main antenna (orange)
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Electronic emissions notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Active Protection System Lenovo ThinkPad...
Appendix B. Abbreviation table The following table lists all abbreviations and acronyms used in this manual. Abbreviation Term third generation of mobile telecommunications technology Ball Grid Array BIOS basic input/output system CMOS complementary metal-oxide semiconductor Certificate of Authentication cyclic redundancy check cathode ray tube customer-replaceable unit configure to order...
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Abbreviation Term radio frequency RFID radio-frequency identification ring indicator registered jack SATA Serial Advanced Technology Attachment subscriber identity module supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID universally unique identifier video graphics array VRAM video random-access memory wide area network Hardware Maintenance Manual...
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Part Number: SP40K04896 Printed in China (1P) P/N: SP40K04896 *1PSP40K04896*...
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