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TROUBLE-
Vacuum is not picking up dirt. No suction or light suction.
SHOOTING
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting back into the vacuum.
GUIDE
• Dust cup may be full; empty dust cup.
• Check tube, tube connections, nozzles and accessories for blockages; clear blockages if required.
Vacuum lifts area rugs
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brush roll and restart with the POWER button.
Brush roll does not spin
• Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on.
• This vacuum is equipped with a thermal shut down safety feature in the event that your vacuum over heats. If your vacuum does shut down, slide the POWER switch
to the "O" position and unplug the unit. After about 30 minutes, your vacuum should be ready to operate again. Plug in the power cord and turn the unit on to begin
vacuuming again.
Euro-Pro and Shark are registered trademarks of Euro-Pro Operating LLC.
Dust-Away and Rocket are trademarks of Euro-Pro Operating LLC.
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WARRANTY TERMS AND CONDITIONS
The conditions below describe the prerequisites and scope of our warranty. They do not affect your statutory rights or the obligations of your retailer and your contract with them.
Shark
®
Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as long as possible. The guarantee it comes with is an important
consideration - and reflects how much confidence the manufacturer has in its product and manufacturing quality.
Every Shark
®
machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It's free to call, and you'll be put
straight through to a Shark representative. You'll also find online support at www.sharkclean.eu/uk.
How do I register my extended Shark
®
guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you'll need the following information about your machine:
• Serial number (on the machine rating label)
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit www.sharkclean.eu/uk/register-guarantee
IMPORTANT
• Both the 12 months and the extended 2 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to verify the information you have supplied to us is correct. The inability to produce
a valid receipt may invalidate your guarantee.
What are the benefits of registering my free Shark
®
guarantee?
When you register your guarantee we'll have your details to hand if we ever need to get in touch. You can also receive tips and advice on how to get the best out of your Shark
latest news about new Shark
®
technology and launches.
If you register your guarantee online, you'll get instant confirmation that we've received your details.
How long are new Shark
®
machines guaranteed for?
Our confidence in our design and quality control means that your new Shark
vacuum cleaner is guaranteed for a total of three years. (12 months plus an extended warranty of 2 years).
®
What is covered by the free Shark
®
guarantee?
Repair or replacement of your Shark
®
machine (at Shark
®
's discretion), including all parts and labour. A Shark
What is not covered by the free Shark
guarantee?
®
• Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.
• Normal wear and tear such as brush bar, fuse, belt, batteries etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner which is not in accordance with the Shark
supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark
®
Genuine Components.
• Faulty installation (except where installed by Shark
®
).
• Repairs or alterations carried out by parties other than Shark or its agents.
What happens when my guarantee runs out?
Shark
®
does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want to repair their vacuum cleaners after the warranty has elapsed. In this
case please contact our free phone customer service help line and ask about our out warranty program, on 0800 862 0453.
Where can I buy genuine Shark
®
spares and accessories?
Shark
®
spares and accessories are developed by the same engineers who developed your Shark
www.sharkclean.eu/uk/parts. Accessories are at www.sharkclean.eu/uk/accessories.
Please remember that using non-Shark
®
spares invalidates your guarantee.
vacuum and hear the
®
®
guarantee is in addition to your legal rights as a consumer.
®
®
vacuum. You'll find a full range of Shark
®
spares and replacement parts for all Shark
Operating Manual
®
machines at
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