SANUPS A11H Instruction Manual

2kva, 3kva 120v model
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M0008068
Uninterruptible Power Supply
2kVA, 3kVA
120V Model
Instruction Manual

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Summary of Contents for SANUPS A11H

  • Page 1 M0008068 Uninterruptible Power Supply 2kVA, 3kVA 120V Model Instruction Manual...
  • Page 2: Table Of Contents

    Thank you for choosing the SANUPS (A11H). SAVE THESE INSTRUCTIONS This manual contains important instructions for A11H that should be followed during installation and maintenance of the UPS and batteries to protect the safety of the service technician* and the customers.
  • Page 3 §12. User Settings......................§12.1 Prior to Modifying the User Settings ............§12.2 Setup Menu List ..................§13. Maintenance......................§13.1 Routine Checks ..................§13.2 Battery Test....................§13.3 Bypass Breaker Reset.................. §13.4 Maintenance by Service Personnel ............. §13.4.1 Battery Replacement ................§14. Alarm Sounds ......................§15.
  • Page 4: Before Use

    Before Use § § The procedures to use the UPS are shown in the following. Be sure to proceed as follows to use the UPS safely and properly. Check the safety and usage precautions ⇒ pages 2 to 7 Check the contents of the package ⇒ page 8 Check the installation and working space ⇒...
  • Page 5: Safety Precautions

    Safety Precautions § § PRECAUTIONS (IMPORTANT SAFETY INSTRUCTIONS) This Manual contains important instructions for operating and maintaining the A11H202U011TW, A11H202U111TW, A11H302U011TW, A11H302U111TW and the batteries to protect the safety of the service technician and the customers. Before installing, operating, performing maintenance or inspecting the UPS, be sure to read this manual and accompanying documents carefully to obtain a clear understanding of the information related to its operation, safety and important precautions.
  • Page 6 Safety Precautions 1. Relocation and Transportation Precautions CAUTION ! • Be careful to avoid falling or dropping the UPS during relocation or transportation, as bodily injury could result. • Be careful to avoid back strain when handling the UPS. • To avoid bodily injury caused by dropping the UPS, do not tilt it more than 5 degrees to either side when moving the UPS vertically.
  • Page 7: Operating Precautions

    Safety Precautions 4. Operating Precautions DANGER ! • Immediately shut the UPS off if it malfunctions, or if an unusual odor or noise is observed. Failure to do so may result in a fire. • To avoid electric shock, do not open the cover of the UPS. Do not detach the cover of the options, except when you use some options.
  • Page 8 Safety Precautions 6. Radio Frequency Interference CAUTION ! • This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 9: For Proper Operation

    For Proper Operation § § § § (1) Input Power Requirements The input power of this UPS is shown in the following table. MODEL AC input voltage AC input frequency A11H202U011TW A11H202U111TW 120V (55 to 150V * 40 to 120Hz A11H302U011TW A11H302U111TW *1.
  • Page 10: Wiring Precautions

    UPS are left uncharged, their service life will be greatly foreshortened. Recharge (refresh charge) in accordance with the UPS storage environment as shown in the table below. See §8.2 “UPS Charge” for details. Operation Storage Temperature Charge Interval A11H***U011 A11H***U111 25°C Once every 6 months At least 24 hours At least 36 hours 30°C...
  • Page 11: Checking The Contents Of The Package

    Is there no visible damage on the UPS? □ Check and put the mark in If any item is missing, contact your supplier or SANYO DENKI. □ □ □ A11H Instruction Manual User Settings Guide □ □ Power Management Floor Fixation Plate □...
  • Page 12: External Dimensions And Part Names

    Part Names § § § § Depth Weight Model inch A11H202U011TW 114.6 565 22.24 A11H202U111TW 141.1 A11H302U011TW 143.3 660 25.98 A11H302U111TW 178.6 Front Rear View Rear View ⑨ ⑩ ① ⑩ ⑨ ③ (Inside cover) ⑫ ⑫ ON/OFF ⑬ ⑬ ⑧...
  • Page 13: Control Panel And Indicators

    Part Names § § ⑭ ⑮ ⑩ ⑨ ⑯ ⑧ ⑦ ④ ⑥ ③ Indications of LED in this manual ⑫ The LEDs on the control panel are ⑬ described as “Green ON/OFF” or “Red ALARM”. ② The LEDs state are indicated as follows; ⑪...
  • Page 14: External Interfaces

    Part Names § § ② ① ④ ③ Name Function Connect the computer to this connector with the supplied Network cable. PC I/F ① The unit functions as follows, depending on the value of the Interface user setting. Set the Interface setting to select the functions that you want to use. See §3.4 “Setting PC PC interface User Settings Guide Interface”...
  • Page 15: Part Names

    Part Names Name Function CARD I/F ② This is a dual-purpose interface, for connection of Sanyo option cards (LAN interface card, contact interface card) and for output of UPS status signals. Card interface To use the LAN interface card, set the Interface user setting to Workstation (default setting). User Settings Guide See §3.4 “Setting PC Interface”...
  • Page 16 Part Names Name Function REMOTE (2) These are connectors for remote ON/OFF signal input and for linked operation. ③ Connect an optional remote switch for remote control of UPS ON/OFF and computer Remote switch shutdown from a remote location, or connect an optional linked operation cable. connectors These connectors function as follows, depending on the setting of the Interface user setting.
  • Page 17 Part Names Name Function AUX.OUTPUT These are terminals for connecting the optional outlet box and for use as EPO terminals ④ Connecting an outlet box to the UPS provides three output lines: OUTPUT0, 1, and 2. You can set External control ON/OFF delay times for OUTPUT1 and 2, allowing you to control system start and stop.
  • Page 18: Wiring

    ●, lift up and pull forward. This battery pack is not equipped in Model . . . A11H***U ④ Remove the insulation tapes from the battery connectors. ② While firmly pressing in at the two locations indicated by ●,...
  • Page 19 Wiring ⑤ Connect the battery connectors. ⑥ Verify that Forced Bypass is set to “Inverter”. ⑦ Attach two battery covers. ⑧ Attach three front panels. Forced Bypass switch should be inverter ⑥ position. Place the front cover ⑧ ⑤ The connector cannot be inserted over the battery cover, in the wrong orientation.
  • Page 20: Connecting Optional Equipment

    Wiring § § Before connecting optional equipment, disconnect the UPS input power plug from ! the utility power outlet and make sure that the UPS is completely stopped. Failure CAUTION to do so can result in electric shock. If you want to use a Network cable or optional equipment, connect them before operating the UPS. If you need to connect them after operating the UPS, do so after completely stopping the UPS and disconnecting the input power plug from the utility power outlet.
  • Page 21: Input Plug Connection

    Wiring § § • Wiring should be performed only by technically qualified personnel. Incorrect wiring can result in electric shock and/or fire. • Check that the input power plugs are firmly seated. Failure to do so can result in ! electric shock, fire, or bodily injury.
  • Page 22 Wiring Proceed as follows to connect the input power plug of the UPS. ① Check that MAIN MCCB is in the “OFF” position. ② Connect the input power plug of the UPS to a utility power outlet. ③ Set BYPASS OC to “ON”.
  • Page 23: Procedure Until Load Device Operation

    Procedure Until Load Device Operation § § The procedure outline until turning on the load devices is as follows. Be sure to follow the procedure outline below to backup the load devices during power outage. Check the default value of the user setting ⇒...
  • Page 24: Preparation Before Operation

    Preparation Before Operation § § § § ① Check the user settings of the UPS. See §12.2 “Setup Menu List” to check the setting value. The factory default settings of the UPS are indicated by the “ * ” mark in the “Default Setting” column in the “Setup Menu List”. When the load specification, requirement or your When you use the UPS without changing environments do not configurate with the default...
  • Page 25: Ups Charge

    Red BATT.LOW BATT MCCB is “ON”. ① Charging of the UPS starts automatically. . . . 24 hours: A11H***U011 ③ Operate the UPS for at least in this state * . . . 36 hours: A11H***U111 Note on the charging time *1.
  • Page 26: Outage Simulation Test

    Preparation Before Operation § § Perform a power outage test to confirm whether the UPS is working properly. Step ① and ② are not Be sure to perform this test prior to connecting the load devices. necessary if the procedure in §8.2 “UPS Charge”...
  • Page 27 Preparation Before Operation ⑥ Set MAIN MCCB to “ON”. Buzzer Silent LEDs Orange BACK UP Set to “ON”. Green ON/OFF Green OUTPUT Green INVERTER If power outage simulation test does not finish properly, check the following points. Possible cause Countermeasure The battery connector is not Connect the battery connector.
  • Page 28: Load Devices Connection

    Load Devices Connection § § Connect the load devices. ① Check that the input breaker MAIN MCCB is set to “OFF”. ② Connect the input power plugs of the load devices to the output terminals as follows. Outlet Capacity Outlet Capacity 125V 20A outlet (NEMA 5-20R)×4 125V 30A outlet (NEMA L5-30R)×...
  • Page 29: Installation

    Installation § § • When installing the UPS, carefully follow the instructions in this Instruction Manual. Improper installation can result in electric shock, bodily injury, and/or fire. • Install the UPS on a stable surface that can bear the Weight Model weight (refer to the table).
  • Page 30: Setting Check

    Installation § § Check the following items before installation. ① Check that the battery breaker BATT MCCB is set to “ON”. After checking, attach the battery breaker cover removed in the step §6 “Wiring”. ② Check that the bypass breaker BYPASS OC is set to “ON”.
  • Page 31: Installation

    Installation § § • Fix the USP on the stable floor securely in the manner specified. Unless the UPS is secured solidly in place, it can shift or fall during seismic events (earthquakes) or when it is subjected to shock or vibration, possibly causing bodily injury. •...
  • Page 32: Operating Procedures

    Operating Procedures § § Operating procedures differ when you are using optional equipment. Refer to §18. “Using Optional Equipment” and to the Instruction Manual of the optional equipment. Indications of Breaker and LED in this manual. § § The breakers are indicated by a frame Example: MAIN MCCB The LEDs on the control panel are described as...
  • Page 33 Operating Procedures At this step, turn the load device power on. LEDs Green ON/OFF Green OUTPUT Green LOAD 25 -100% Green INVERTER Note for the load capacity “Green LOAD 25 - 100%” will light depending on the connected load capacities. If the “Red O.L”...
  • Page 34: Ups Shutdown (Daily)

    Operating Procedures § § Perform the following operation to shut down the UPS daily. Be sure to shut down the load devices prior to shutting down the UPS. ① Press and hold for at least 1 second. Buzzer Musical trill LEDs All of the LEDs go off.
  • Page 35: Ups Shutdown (If Not To Be Used For More Than A Week)

    Operating Procedures § § Perform the following operation if the UPS is not to be used for at least a week. Be sure to shut down the load devices prior to shutting down the UPS. ① Press and hold for at least 1 second. Buzzer Musical trill LEDs...
  • Page 36: User Settings

    User Settings § § The UPS has a user settings menu, described in §12.2 “Setup Menu List”. You can set the various menu items to configure the UPS according to your environment, your applications, and the specifications of the User Settings Guide. connected load devices.
  • Page 37: Setup Menu List

    User Settings § § ●: indicates that LED is blinking. ○: indicates that LED is off. Setting Default Current User Settings Guide Menu Menu LED Setting Remarks Setting Setting Ref. page Item ●○○○ Do not use these settings. ○ ○●○○ Output voltage ●...
  • Page 38 User Settings Setting Default Current User Settings Guide Menu Menu LED Setting Remarks Setting Setting Ref. page Item Linked ON/OFF delay disabled No delay ● ○ ○ ○ Linked delay ● (operate with delay of 0 seconds) 3.16 operation ○ ○ ○ ○ Linked ON/OFF delay enabled Delay ○...
  • Page 39: Maintenance

    Maintenance § § • Internal maintenance and inspection should be performed only by technically qualified personnel. Electric shock, injury, burning, fuming or fire could otherwise result. • Before beginning inspection, shut down the UPS completely, and remove the input ! power.
  • Page 40: Routine Checks

    Maintenance § § • Be sure not to inspect the inside of the UPS. Doing so may result in an electric shock, burn, injury, smoke, or fire. • Do not touch the fan on the back panel of the UPS when cleaning the !...
  • Page 41: Battery Test

    Follow the procedure below when conducting a manual battery test. However, if the UPS has performed a backup operation within 24 hours (A11H***011) or 36 hours (A11H***111) prior to the test, the result may show an error. The test should, therefore, be conducted when the UPS has not performed a backup operation within the last 24 or 36 hours.
  • Page 42: Bypass Breaker Reset

    Maintenance § § • Always power the UPS off before resetting the bypass breaker. Failure to do so ! can cause electric shock. Be careful to avoid injury or electric shock. CAUTION If the bypass breaker trips, the “Red ALARM” indicator lights and output from the output terminals stops.
  • Page 43: Maintenance By Service Personnel

    Maintenance § § The user must not perform the maintenance described in this section. ! Be sure to contact your supplier for maintenance. • Internal maintenance and inspection should be performed only by technically qualified personnel. Electric shock, injury, burning, fuming or fire could otherwise result. •...
  • Page 44 This battery pack is not equipped in Model . . . ⑦Insert the new battery ⑤ Disconnect the battery A11H***U packs in the direction of connectors. Insulate with the arrow. tape or other insulator. Scale ⑧ Connect the battery connectors.
  • Page 45: Alarm Sounds

    Alarm Sounds § § The buzzer sounds to indicate an UPS status error or change. Press to stop the buzzer. Check the sound pattern and refer to the following table for the steps to take. Sound Pattern LED Status UPS Status What to Do Red ALARM lit This is a mechanical failure.
  • Page 46: Troubleshooting

    Troubleshooting § § • Internal maintenance and inspection should be performed only by technically qualified personnel. Electric shock, injury, burning, fuming or fire could otherwise result. ! • Before beginning inspection, shut down the UPS completely, and remove the input power.
  • Page 47 Troubleshooting UPS Status LED Status Countermeasure • The alarm buzzer sound may be set to “OFF”. Alarm buzzer does not sound. Check the setting of “Buzzer Sound” in the user setting menu. User Settings Guide See §3.7 “Setting Buzzer Sound” in the •...
  • Page 48: How To Use Power Management Software

    See §5.3 “External Interfaces” for the details of the PC I/F connector. The CARD I/F and PC I/F connectors cannot be used at the same time. ④ Insert the SANUPS SOFTWARE STANDALONE CD-ROM into the CD-ROM drive to install this program.
  • Page 49 “ ” If UPS is not charged for 24 hours (A11H***011) or 36 hours (A11H***111) or more when the UPS first started, “Charge” is not displayed properly. See §8.2 “UPS Charge” to charge the UPS. If the UPS is stopped and then restarted, even when the UPS is charged enough, “Charge” might be displayed as “80%”...
  • Page 50: Using Standard Os Ups Services

    Using Standard OS UPS Services § § You can use the standard UPS service of your operating system to execute an automatic shutdown when power is lost. See §17.1 or §17.2, depending on your operating system. Use the supplied Network cable to connect the PC I/F connector on the UPS to the serial connector on the computer.
  • Page 51: Windows 2000/Xp/Server 2003

    Using Standard OS UPS Services § 2 Windows 2000/XP/Server 2003 § To make UPS settings, log in as a user with Administrator privileges. ① Select the “Power Option Properties” icon in the Control Panel, and then click the “Select...” button in the UPS tab.
  • Page 52 Using Standard OS UPS Services ④ Click the “Configure...” button. Click Configure... ⑤ Make the settings shown in the following figure, and then click the “OK” button. When you return to the screen in step ①, click “Apply”. Item Description A Enable all notifications Check this if you want to display all warning messages related to power failures.
  • Page 53: Using Optional Equipment

    Optional Equipment § § This section explains the procedures for connecting and operating optional equipment. For more information about optional equipment, contact your supplier or a SANYO DENKI representative. Refer to the relevant sections of this manual or to the documentation of the optional equipment for information about wiring, settings, and operating procedures.
  • Page 54: Remote Switch

    Optional Equipment § § This is a switch for turning the UPS ON and OFF from a remote location, and for executing one-touch shutdown* of connected computers. * What is one-touch shutdown? This is a function for sending a command requesting computer shutdown from the UPS to the power management software.
  • Page 55: Linked Operation Cable

    Optional Equipment § § What is linked operation? You can link up to 5 UPS units with cables and set their ON/OFF delay times, so that you can start and stop them in sequence. This is called linked operation. For linked operation, you will need linked operation cables and a remote switch.
  • Page 56: Wiring And Settings For Linked Operation

    Optional Equipment § § Before wiring, set MAIN MCCB on the back panel of each UPS to “OFF”, disconnect their ! input power plugs from the utility power outlets, and make sure that each UPS is completely CAUTION stopped. Failure to do so can result in electric shock. ①...
  • Page 57: Linked Operation On Procedure

    Optional Equipment § § Note about linked operation Linked operation starts or stops on an ON/OFF operation on the remote switch. It does not start or stop on an ON/OFF operation with the switch on the front panel. ① Check to be sure that all LEDs on all UPS units are off.
  • Page 58: Linked Operation System Configuration

    Optional Equipment § § The following figure shows linked operation for the case when ON delay and OFF delay times have been set for 3 UPS units. Remote switch ON/OFF operations control UPS output as shown below. Note that UPS operation in response to a remote switch OFF operation differs according to the Interface setting.
  • Page 59: Outlet Box

    Optional Equipment § § Use an outlet box if you want to control of the output from the UPS. What is output line control? Connecting an outlet box to the UPS provides three output lines: OUTPUT0, 1, and 2. You can set ON/OFF delay times for OUTPUT1 and 2, allowing you to control output start and stop. Operation that utilizes of this function is called “Output line control”.
  • Page 60: Outlet Box Wiring And Settings

    Optional Equipment § § Equipment you will need Outlet box Connection cable (supplied with outlet box) One outlet box is required for each UPS. Before wiring, set MAIN MCCB on the back panel of the UPS to “OFF”, disconnect ! the input power plug from the utility power outlet, and make sure the UPS is completely stopped.
  • Page 61: Configuration Of An Output Line Control System

    The “SANUPS SOFTWARE” allows the delay times of OUTPUT1 and OUTPUT2 to be set to user-specified values. • When using an outlet box and the “SANUPS SOFTWARE” power management software, user setting menu items §3.20 to User Settings Guide §3.26 in the cannot be set on the UPS.
  • Page 62: Combining A Remote Switch And Outlet Boxes

    Optional Equipment § § You can connect a remote switch, linked operation cables, and outlet boxes to operate multiple UPS units with linked operation and output line control. The following figure shows an example of linked operation combined with output line control in a system with 2 UPS units.
  • Page 63: Lan Interface Card

    Use the LAN interface card to perform UPS power management and computer shutdown. When you use the LAN interface card, the optional “SANUPS SOFTWARE” is required. This software provides network support, and is separate from the power management software supplied on the CD-ROM.
  • Page 64: Contact Interface Card

    Optional Equipment § § Connect the contact interface card when you want to use the external transmission signals (transistor output) of the UPS “CARD I/F” connector as no-voltage contact (relay contact) output. For detailed information about connections and so on, refer to the documentation of the contact interface card.
  • Page 65: Connecting The Emergency Power Off (Epo) Terminals

    Optional Equipment § § To enable emergency stop of UPS output, connect the contacts of a switch or other required device to EPO terminals 5 and 6 of the AUX.OUTPUT block. The switch to connect to the EPO terminals is not provided as a standard option for the UPS. Use a switch that complies with the following specifications, or connect to compliant contacts on your system.
  • Page 66: Characteristic Of Ups

    Characteristics § § § § (1) Normal operation The UPS converts AC power from the utility power source Utility into DC power through the rectifier, and reconverts this DC Output power power back into AC power through the inverter and supplies Rectifier Inverter it to the load.
  • Page 67: Protective Function Table

    Characteristics § § Indication of the marks in the table are as follows. Lit LED : Blinking LED : Buzzer Alarm : ① - ④ The following table shows functions and operations which activate to protect the UPS. Control panel (front panel) indicators Alarms Protective Item...
  • Page 68: Specifications

    Characteristics § § Item Standard or Performance Notes A11H202U***TW A11H302U***TW UL MODEL A11H202A***USTW(P)* A11H302A***USTW(P)* Type Output capacity 2kVA/1.4 kW 3kVA/2.1kW Cooling system Forced air cooling Input power plug NEME 5-20P NEMA L5-30P Phases Single phase, 2-wire Rated Voltage:120V (*6) Voltage 55 to 150V Frequency 40 Hz to 120 Hz...
  • Page 69: Warranty

    Warranty § § Warranty for use in Japan: 1 year Warranty for use Overseas: 1 year Warranty for use in North America: 3 years* * Valid only when the UPS is purchased from a vendor recognized by Sanyo Denki. 1. In the above areas, this product is warranted for the specified periods against electrical failures due to materials or workmanship.
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