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Comfort II Installation Manual
This is due to a previous Arm Failure alarm which has not been cleared.
An Arm Failure alarm is triggered when the system fails to arm due to
exit delay time out or a zone open after the entry door is closed. When
this happens, the system must be disarmed before it can be armed
again. Any attempt to arm when there is an alarm active will result in he
message "Call Engineer to Reset".
No Voice on Keypad when Arming or Disarming
For Firmware Versions 4.6X and older, announcements like "Please Exit",
"Away Mode", "Security Off" are heard on the keypad when arming or
disarming. If the local phone is taken offhook when arming or disarming,
the voice will not be heard on the keypad. This is to allow the phone to
arm or disarm. This may also be caused by a faulty telephone.
Sign-in Codes Lost
User Code Lost
Go To Program Menu (Engineer menu 9), 5 for User Codes and 0 to
Erase all Users or 2 to Erase a single user by number. If all users are
deleted, the default user code is reset to 1234, and all messages in
mailboxes will be erased.
Individual users can be deleted in Program Menu 5,2 and selecting the
user number. All the messages in that mailbox will be deleted. The user
must be added using Program Menu 5,1 (Add User).
Engineer Code Lost
Engineer Code cannot be recovered using the keypad. Comfigurator can
be used to transfer the program from System -> PC and the Engineer
code can be seen from the Security -> Sign in Codes screen. This
method can also be used to recover lost user codes so that messages do
not have to be erased.
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