Samsung NE58K9850 Series User Manual page 59

Problem Possible cause
The surface The element will cycle on and
unit frequently off to maintain the power
cycles on and setting.
off.
The surface This is normal. The unit is still on and hot.
unit stops
glowing when
changed to a
lower setting.
Scratches or The cooktop is being cleaned
abrasions on improperly.
the cooktop
surface.
Cookware with rough bottoms
was used on the cooktop or
there were coarse particles
(eg. salt or sand) present
between the cookware and
the surface of the cooktop.
Cookware has been slid across
the cooktop surface.
NE58K9850WS_AA_DG68-00723A-01_EN.indd 59
Solution
This is normal operation, and Brown streaks
not a system failure. Use the or specks.
range as usual.
Scratches are not removable.
Areas of
Tiny scratches will become
discoloration
less visible in time as a result
with metallic
of cleaning. Use ceramic glass
sheen.
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
"Cracking"
To avoid scratches, follow
or "popping"
the recommended cleaning
sound.
procedures. Make sure
cookware bottoms are clean
before use, and use cookware
with smooth bottoms.
Problem Possible cause
Boilovers have been cooked
onto the surface.
Mineral deposits from water
and food have been left on
the surface of the cooktop.
This is the sound of the metal
heating and cooling during
both the cooking and self-
cleaning functions.
Solution
• Wait until the surface
cools down. Then, use a
single-edge razor-blade
scraper at approximately
a 45° angle against the
glass surface to remove
the soil.
• See the section on the
care and cleaning of the
glass cooktop on page 54.
• Remove using a ceramic-
glass cooktop cleaning
cream.
• Use cookware with clean,
dry bottoms. Clean the
cooktop with a ceramic
cleaning agent regularly
every week.
This is normal operation, and
not a system failure. Use the
range as usual.
English 59
1/30/2016 11:18:02 AM