Troubleshooting; R E A D P R O B L E M - LiteOn eHBU212 User Manual

T
ROUBLESHOOTING
If you have trouble during installation or use of your BD drive, please refer to the following
information.
Read Problems
Symptom Possible Cause
Does not operate No power
SATA cable not properly
connected
BD drive can not be Power cable not properly
recognized connected
SATA cable not properly
connected
Excessive noise when Unbalanced disc loaded
reading a disc
Sticker or label attached to
the surface
Cannot open the tray Drive locked by software
(Eject)
Disc set incorrectly in tray
Cannot read a previous "Load Contents" or "Import
session of a CD-RW Session" was not selected
disc that has been during write process
written to at least twice
Defective or damaged disc
Disc inserted upside down
Solution
• Ensure that the power cord is connected
securely (at all connections).
• Ensure that the SATA cable and
connectors are not damaged (check the
pins carefully), and that both sides are
connected.
• Ensure that the power cord is connected
securely (at all connections).
• Ensure that the SATA cable and
connectors are not damaged (check the
pins carefully), and that both sides are
connected.
• Replace the disc with another.
• Detach the sticker/label carefully,
ensuring that you don't scratch the disc.
• Wait until the software activity is
finished; or
• Stop the software activity and then press
eject.
• Turn off power to the drive, then insert a
small stick or paper clip into the
emergency eject hole to eject the tray.
• Make sure you properly select "import
previous sessions" when writing new
data to the disc.
• Always use high-quality media.
• Always handle discs with care and keep
them clean. Deep scratches, fingerprints,
or other contaminants on a disc's surface
can make it unreadable.
• Remove the disc from the tray and
reinsert it label side up.
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