Lost Or Damaged Usb Cable; Kinivo Urbn Works With My Smartphone But Not My Computer; Error Messages When Connecting On Mac Os; Frequently Asked Questions - Kinivo URBN User Manual

4. Lost or damaged USB cable

If you have lost or damaged the included USB cable, you can use any standard
Micro USB charger/cable to charge the Kinivo URBN Headphones.
5. Kinivo URBN works with my smartphone but not my
computer
The Bluetooth adapter for your computer provides the drivers for all Bluetooth
headphones. To ensure the Bluetooth adapter for your computer is functioning
correctly, update the drivers to the latest version. In addition, you may need to
verify that your Bluetooth adapter supports A2DP (Advanced Audio Distribution
Profile). If you need assistance with locating the drivers for your computer, you
may contact Kinivo Support on the web via support@kinivo.com.

6. Error messages when connecting on Mac OS

Verify that the Kinivo URBN Headphones are powered on. If you are still unable
to connect, restart the computer and remove the Kinivo URBN from the
Bluetooth device list. Try to pair the headphones again.
If at any point you are unable to resolve your issue, please contact Kinivo
Support at support@kinivo.com for assistance.

Frequently Asked Questions

1. What is the Kinivo URBN compatible with?
In general, the Kinivo URBN will work with devices that support the A2DP
(Advanced Audio Distribution Profile). A list of common devices that support
14 Kinivo URBN Wireless Bluetooth Headphones