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(see Factory Reset section) and pair them to your device again.
3. Earphones work with my smartphone but not my
computer
The earphones need to be supported by the Bluetooth adapter in your
computer. To ensure the Bluetooth adapter for your computer is functioning
correctly, update the drivers to the latest version. In addition, you may need to
verify that your computer's Bluetooth adapter supports A2DP (Advanced Audio
Distribution Profile), HSP (earphones Profile), HFP (Hands-free Profile), and/or
AVRCP (Audio/Video Remote Control Profile).
4. Lost or damaged USB cable
If you have lost or damaged the included USB cable, you can use any standard
Micro USB charger/cable to charge the BTE40 earphones.
5. Error: Driver missing when trying to pair to computer
The Bluetooth adapter for your computer provides the drivers for all Bluetooth
earphoness. To ensure the Bluetooth adapter for your computer is functioning
correctly, update the drivers to the latest version. In addition, you may need to
verify that your Bluetooth adapter supports A2DP (Advanced Audio Distribution
Profile), HSP (earphones Profile), HFP (Hands-free Profile), and/or AVRCP (Audio/
Video Remote Control Profile). If you need assistance with locating the drivers
for your computer, you may contact Kinivo Support.
6. Error messages when connecting on Mac OS X
Verify that the BTE40 earphones are powered on. If you are still unable to
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Kinivo BTE40 Stereo Bluetooth Earphones
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