Table of Contents
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Chapter 10 - Troubleshooting
PROBLEM
None of the LEDs turn
on
Cannot access the
Internet
There is no dial tone
The dial tone beeps
(pulses)
Cannot make or
receive calls
User Guide
Make sure that you have the correct power adaptor connected to the
VOIP ATA and plug into an appropriate power source. Check all cable
connections.
Verify the Internet connection settings in the Overall Status screen.
Check the telephone connections.
You can test the telephone wire by using it to connect a telephone to a
regular telephone outlet and check for a dial tone.
Make sure you Voice Service Provider settings properly configured.
The dial tone will be steady when the SIP account is registered.
Check the SIP account status in the Overall Status screen.
Make sure you Voice Service Provider settings properly configured. If
you configured a SIP account to receive calls on only one of the phone
ports, make sure your phone is connect to that port.
User Guide
CORRECTIVE ACTION
10-61
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