NETGEAR DG834G 54 Mbps Wireless ADSL Firewall DG834G DG834G User Manual page 10

Chapter 7
Troubleshooting
Basic Functioning ...........................................................................................................7-1
Power LED Is Not On ...............................................................................................7-2
Power LED Is Red ....................................................................................................7-2
LAN or DSL or Internet Port LEDs Are Not On ........................................................7-2
Troubleshooting Access to the Modem Router Main Menu ............................................7-2
Troubleshooting the ISP Connection ..............................................................................7-3
ADSL Link ................................................................................................................7-3
ADSL Link ................................................................................................................7-4
Obtaining a WAN IP Address ...................................................................................7-5
Troubleshooting PPPoE or PPPoA ..........................................................................7-6
Troubleshooting Internet Browsing ..........................................................................7-6
Troubleshooting a TCP/IP Network Using the Ping Utility ..............................................7-7
Testing the LAN Path to Your Router .......................................................................7-7
Testing the Path from Your Computer to a Remote Device .....................................7-8
Restoring the Default Configuration and Password ........................................................7-8
Problems with Date and Time .........................................................................................7-9
Appendix A
Technical Specifications
Appendix B
NETGEAR VPN Configuration
DG834G v5 to FVL328 .................................................................................................. B-1
Configuration Profile ................................................................................................ B-1
Step-By-Step Configuration ..................................................................................... B-2
DG834G v5 with FQDN to FVL328 ............................................................................... B-6
Configuration Profile ................................................................................................ B-6
Step-By-Step Configuration ..................................................................................... B-7
Configuration Summary (Telecommuter Example) .......................................................B-11
Setting Up the Client-to-Gateway VPN Configuration (Telecommuter Example) ........ B-12
Step 1: Configuring the Client-to-Gateway VPN Tunnel on the VPN Router at the
Employer's Main Office ......................................................................................... B-12
Step 2: Configuring the NETGEAR ProSafe VPN Client on the Remote PC at the
Telecommuter's Home Office ................................................................................ B-14
Monitoring the VPN Tunnel (Telecommuter Example) ................................................. B-22
Viewing the PC Client's Connection Monitor and Log Viewer ............................... B-22
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v1.0, May 2008