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The Problem
Problems Powering On
Unable to find a
Channel
The TV image does
not look as good as it
did in the store.
The picture is
distorted.
The color is wrong or
missing.
The color is poor
or the picture is not
bright enough.
There is a dotted line
on the edge of the
screen.
The picture is black
and white.
When the TV is turned on, the remote control receiver flashes 5 times before the
screen turns on.
If you are having problems powering on your Samsung television, there are a
number of things to check before calling the service department. Confirm that the
TV's power cord is connected correctly at both ends and that the remote control
is operating normally. Make sure that the antenna cable or cable TV cable is firmly
connected. If you have a cable/satellite box confirm that it is plugged in and turned
on.
If your TV is not connected to a cable box or satellite box, run
Setup) or
Auto Program (Broadcasting
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analog cable/set top box, upgrade to a digital set top box. Use
HDMI or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a
channel that is broadcasting true HD content.
● Cable/Satellite Subscribers: Try HD channels from the channel lineup.
● Air/Cable Antenna Connection: Try HD channels after running the Auto Program
function.
Adjust the cable/satellite box's video output resolution to 1080i or 720p.
The compression of video content may cause picture distortions, especially in fast
moving pictures from sports programs and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue
with the TV.
Mobile phones used close to the TV (within 3.2 ft) may cause noise in analog and
digital channels.
If you're using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause color
problems or a blank screen.
Go to the
Picture
menu and then adjust the
and
Color
settings.
See if
Energy Saving (System
Try resetting the picture.
If the
Picture Size
has been set to
Change the cable/satellite box resolution.
If you are using AV composite input, connect the video cable (yellow) to the TV's
green component jack.
Try this!
>
Auto
Program).
Picture
>
Eco Solution
>
(Picture
>
Picture
Reset)
Screen
Fit, change the setting to 16:9.
Setup (System
Mode, Brightness, Sharpness,
Energy
Saving) has been enabled.
>
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Table of Contents
Troubleshooting
