Troubleshooting - Samsung DA99-02291S-02 User Manual

troubleshooting

PROBLEM
The refrigerator does not
work at all or it does not chill
suffi ciently.
The food in the fridge is
frozen.
You hear unusual noises or
sounds.
The front corners of the
appliance are hot and
condensation is occurring.
Ice is not dispensing.
You can hear water bubbling
in the refrigerator.
There is a bad smell in the
refrigerator.
Frost forms on the walls of
the freezer.
Water dispenser is not
functioning.
22_ troubleshooting
DA99-02291S-02.indb 22 DA99-02291S-02.indb 22
SOLUTION
• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct temperature?
Try setting it to a lower temperature.
• Is the refrigerator in direct sunlight or located too near a heat source?
• Is the back of the refrigerator too close to the wall and therefore keeping air from
circulating?
• Is the temperature control on the display panel set to the correct temperature?
Try setting it to a warmer temperature.
• Is the temperature in the room very low?
• Did you store the food with a high water content in the coldest part of the fridge?
Try moving those items into the body of the fridge instead of keeping them in the
CoolSelect Zone™ drawer.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping air from
circulating?
• Was anything dropped behind or under the refrigerator?
• A "ticking" sound is heard from inside the refrigerator. This is normal and occurs
because various accessories are contracting or expanding in relation to the
temperature of the refrigerator interior.
• Some heat is normal as anti-condensators are installed in the front corners of the
refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door
open for a long time.
• Did you wait for 12 hours after installation of the water supply line before making
ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function? Make sure Ice Type is set to
Cubed or Crushed.
• Is there any ice blocked within the ice maker bucket?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
• This is normal. The bubbling comes from the refrigerant coolant liquid circulating
through the refrigerator.
• Has a food item spoiled?
• Make sure that strong smelling food (for example, fi sh) is wrapped so that it is
airtight.
• Clean out your freezer periodically and throw away any spoiled or suspect food.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow suffi cient space between the foods stored for effi cient air circulation.
• Is the freezer door closed properly?
• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.
2014. 7. 19. 2014. 7. 19. 9:01 9:01