Introduction; Warranty Registration; Program Highlights - NEC NECCare Standard/300 Maintenance Manual

Introduction

Warranty Registration

Program Highlights

NEC Corporation of America, "NECAM", offers one of the
strongest warranty programs in the computer industry. This
document will focus on the NECCare Standard Warranty
Program for the Express5800/300 Series Fault Tolerant
Servers.
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information of your new NEC
product you will be entitled to utilize NEC's online Self-
Support web site. You will find such information as; product
updates, specific warranty coverage for your product or you
can initiate technical support for your questions all from one
location.
NEC Corporation of America's NECCare Standard/300
Maintenance and Service Warranty Program offers you the
following benefits:
3-years Standard Limited Warranty coverage
■
3-years of Customer Replacement Units (CRU) parts
■
replacement:
For those parts designated as CRU, NECAM will
♦
provide a Next Business Day Advanced CRU part
shipment to the customer.
Toll-free hardware technical support five days a week, 9
■
hours a day (8AM to 5PM local time in the continental US
and Canada) Monday through Friday.
90 days telephone support for core software (Operating
■
system, BIOS, Management Software.)
1-Year telephone support for VMWare.
■
NECCare Service