Customer Inquiry Cases And Countermeasures - Samsung CM1929 Service Manual

11. Reference

11-2 Customer inquiry cases and countermeasures

Symptom
•
Air is evacuated from
the oven .
•
The oven works
automatically
whenever the power
•
is turned on .
•
•
Heating
•
•
Ground
•
•
Turn table
occasionally rotates
in reverse order .
•
The oven sometimes
beeps .
•
Cause
The vent of the oven •
is designed to be
placed on the bottom
of the product, and air
is evacuated from the
oven .
It may happen due •
to power failure or
abnormal voltage .
•
It may happen when
the door does not close
completely .
In many cases, it •
may happen when
the power level is
incorrectly set .
It may happen when
the door does not close
completely .
It may happen when
•
the oven is out of order .
•
Ground problem may •
happen when the oven
is placed in a humid
area and the over is
not grounded .
•
Ground is not provided
by an extended electric
outlet .
Turntable has been •
designed to rotate in
either direction since
1994 .
The oven beeps every •
minute unless the food
is in the oven after
the food is cooked
completely .
The oven occasionally
beeps during cooking .
41
Countermeasures
In the past, the vent was placed on the back panel of
the oven . Since the oven was placed near the wall of
a kitchen, the wall behind the oven was discolored .
Thus, the vent of a new oven is placed on the bottom
of the product, and air is evacuated from the oven .
Connect the power plug three seconds after
disconnecting the power plug .
Close the door completely => Press the Cancel button
=> Press the Start button .
Select HIGH by rotating the Cooking Power Control
knob .
- KEEP WARM: This function is used to warm the
cooked food for a certain time period, not to heat the
food .
- MEDIUM/LOW: This function is used to cook the food
slowly .
Close the door completely . => Press the Cancel
button . => Press the Start button .
Contact the nearest Samsung after-sales service
center .
If the oven is placed in a humid area, buy an electric
wire in a store selling electrical products . (Electric
wires for home use are also allowed) Ground the oven
through the electric wire .
Buy an electric wire in a store selling electrical
products . (Electric wires for home use are also
allowed) Ground the oven through the electric wire .
In the past, the gear of the turntable was easily worn
by turning it during cleaning . Now, the turntable of the
oven is designed to rotate in both directions to prevent
damage during cleaning . (Rotation direction is set
when the oven initially operates .)
Open and close the door again . (Beeping sounds
indicate that the food is ready to be removed from the
oven after cooking is complete .)