Contact Information - Nintendo 2DS Operation Manual

Contact information UK and Ireland
Call UK Customer Support for assistance on all Nintendo published/distributed software, hardware and accessories. Our dedicated games
coun selors can answer all your gameplay questions, offering hints, tips and strategies to ensure that you get the most from your Nintendo
products.
To call Nintendo Customer Support, dial*
(*Calls charged at the national rate. Customers calling from outside the UK will be charged at the international rate offered by the provider
of the network being used to make the international call. Please obtain permission from the person responsible for paying the bill before
calling.)
Lines are open Monday to Friday from 08:30 to 19:00, and Saturday from 08:30 to 15:30**.
(** Charges and opening hours are correct at time of printing but are subject to change without prior notice.)
Warranty (South Africa)
12-MONTH WARRANTY – NINTENDO HARDWARE
MANUFACTURER'S WARRANTY
This warranty covers Nintendo consoles, including the original built-in software included with the respective Nintendo consoles at the time of purchase
(the "Nintendo Operating Software") and any controllers included within the console packaging (the "Nintendo Controllers"). In this warranty, the
Nintendo console, the Nintendo Operating Software and the Nintendo Controllers are referred to together as the "Product".
Subject to the terms and exclusions below, Nintendo warrants to the original consumer purchasing the Product ("you") that, for a period of 12 months from
the date of the purchase of the Product by you, the Product will be free from defects in materials and workmanship.
To make a valid claim under this warranty, you must notify Nintendo of the defect in the Product within 12 months of the date of the purchase of the Product
by you, and you must return the Product to Nintendo within 30 days of notifying Nintendo of that defect. If, having inspected the Product, Nintendo accepts
that the Product is defective, Nintendo will (at its sole discretion) either repair or replace the part causing the defect, or replace the relevant element of the
Product without charge.
This manufacturer's warranty does not affect any statutory rights which you may have under consumer protection legislation as the purchaser
of goods. The benefits provided by this warranty are in addition to those rights.
EXCLUSIONS
This warranty does not cover:
software (other than the Nintendo Operating Software) or games (whether included with the Product at the time of purchase or not);
accessories, peripherals or other items that are intended for use with the Product but are not manufactured by or for Nintendo (whether included with
the Product at the time of purchase or not);
the Product if it was purchased outside South Africa;
the Product if it has been resold, or used for rental or commercial purposes;
defects in the Product that are caused by accidental damage, your and/or any third party's negligence, unreasonable use, modification, use with products
not supplied, licensed or authorised for use with the Product by Nintendo (including, but not limited to, non-licensed game enhancements, copier devices,
adapters, power supplies or non-licensed accessories), computer viruses or connecting to the internet or other forms of electronic communication, use of
the Product otherwise than in accordance with the instructions in the respective Nintendo Operations Manual or any other instructions provided with the
Product (the "Nintendo Documentation"), or any other cause unrelated to defects in material and workmanship;
defects in the Product that are caused by the use of faulty, damaged or leaking batteries or battery packs, or any other use of batteries or battery packs
not in accordance with the instructions in the respective Nintendo Documentation;
gradual decrease over time in the capacity and performance of batteries and battery packs for the Product (including NTR-003, USG-003, TWL-003, UTL-003,
CTR-003, SPR-003, WUP-012, and KTR-003) (which, for the avoidance of doubt, will not be deemed to be a defect in material or workmanship of the Product);
the Product if it has been opened, modified or repaired by any person or company other than Nintendo or its authorised partners, or if the Product has
its serial number altered, defaced or removed;
loss of any data that has been loaded onto or stored on the Product by any person or company other than Nintendo or its authorised partners;
loss of data or any other content, such as software, as a result of formatting the memory of the Product (or the SD card/microSD card or any other external
storage device being used with the Product); or
loss of data or any other content as a result of deleting a Nintendo Network ID registered or linked to the Product.
HOW TO MAKE A CLAIM
To notify Nintendo of a defect covered by this warranty, please contact:
The iStore Building, No.1 Sandton Drive
E-mail: support@nintendo.co.za
Calls to this number are charged at national rates for customers in South Africa and international rates for international customers – please obtain permission
from the person responsible for the bill before calling.
Before sending the Product to Nintendo Customer Support, you should remove or delete any private or confidential files or data.
You accept and agree that Nintendo will not be responsible for any loss, deletion or corruption of your files or data that has not been deleted or removed.
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+44 (0) 345 60 50 247
Nintendo Service Centre
Sandton, 2146
Telephone: +27 (0) 11 390 7002
Nintendo strongly recommends that you make a backup copy of any data that you do not remove or delete. Please note that, depending on the type of repair,
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data or other content stored in the memory of the Product may be deleted, and you may not be able to read data or other content saved to your SD card/
microSD card or to any other external storage device, or import it back onto the Product following such repair.
When sending the Product to Nintendo Customer Support, please:
1. use the original packaging where possible;
2. provide a description of the defect;
3. attach a copy of your proof of purchase, ensuring that it indicates the date of purchase of the Product; and
4. ensure that it is received by Nintendo within 30 days of the original notification of a qualifying defect.
If the above 12-month warranty period has expired at the time the defect is notified to Nintendo or if the defect is not covered by this warranty, Nintendo may
still be prepared to repair or replace the part causing the defect or replace the relevant element of the Product (at its sole discretion). Independently of this,
you may also have statutory rights under consumer protection legislation as the purchaser of consumer goods. For further information or, in particular, details
of any charges for such services, please contact:
Calls to this number are charged at national rates for customers in South Africa and international rates for international customers – please obtain permission
from the person responsible for the bill before calling.
NINTENDO OPERATING SOFTWARE
The Nintendo Operating Software may only be used with Nintendo consoles, and may not be used for any other purpose. You must not copy, adapt, reverse-
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engineer, decompile, disassemble or modify the Nintendo Operating Software other than as expressly permitted by applicable law. Nintendo may use
anti-copying or other measures to protect its rights relating to the Nintendo Operating Software.
Contact information South Africa
Call our games hotline for assistance on all Nintendo published/distributed software, hardware and accessories. Our dedicated games
counselors can answer all your gameplay questions, offering hints, tips and strategies to ensure that you get the most from your Nintendo
products.
(* Calls from a landline within South Africa are charged at the standard national rate offered by the caller's network provider. Charges may
vary for calls made using a mobile phone.
Please obtain permission from the person responsible for paying the bill before calling.)
Lines are open Monday to Friday from 09:00 to 16:00 **.
(** Charges are correct at time of printing but are subject to change without prior notice.)
Nintendo Service Centre
Telephone: +27 (0) 11 390 7002
To call the hotline, dial*
Telephone: +27 (0) 11 390 7002
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