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Other Information
Troubleshooting
Refer to the chart below when this unit does not function properly. If the problem you are experiencing is
not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and
contact the nearest authorized dealer or Samsung Electronics Service Center.
Symptom
I cannot eject the disc.
Playback does not start.
Playback does not start
immediately when the
Play/Pause button is pressed.
Sound is not produced.
The remote control does not work.
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
Audio language and subtitles do not
work.
The menu screen does not appear even
when the menu function is selected.
Aspect ratio cannot be changed.
• The product is not working.
(Example: The power goes out or the
front panel key doesn't work or a
strange noise is heard.)
• The product is not working normally.
The rating level password has been
forgotten.
Can't receive radio broadcast.
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• Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
• Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this product.
• Make sure that the rating level is correct.
• Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
• No sound is heard during fast playback, slow playback, and step motion playback.
• Are the speakers connected properly? Is the speaker setup correctly customized?
• Is the disc severely damaged?
• Is the remote control being operated within its operation range of angle and distance?
• Are the batteries drained?
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
• Audio language and subtitles will not work if the disc does not contain them.
• Are you using a disc that does not contain menus?
• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN SCAN
mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc jacket and then
select the appropriate function.
• While "NO DISC" message appears on the display of the product, press and hold the 5
button on the main unit for longer than
5 seconds with no disc is inserted (reset function).
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
• While "NO DISC" message appears on the display of the product, press and hold the main unit's
5 button for longer than 5 seconds. "INIT" appears on the display and all settings will return
to the default values.
And then press the POWER button.
Using the RESET function will erase all stored settings.
Do not use this unless necessary.
• Is the antenna connected properly?
• If the antenna's input signal is weak, install an external FM antenna in an area with good reception.
Check/Remedy
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