Bradford White RTG 199 HEN Installation And Operation Instructions Manual page 54

LIMITED TANKLESS HEATER WARRANTY
LIMITED TANKLESS HEATER WARRANTY (CONTINUED)
WHAT WILL WE DO TO CORRECT PROBLEMS?
1. If a defect occurs within the heat exchanger warranty
period, we will:
Provide a replacement heater of our manufacture, (or at
our option) repair any unit, which develops a leak in the
heat exchanger within the warranty period. To obtain a
replacement, you must forward both the rating plate from
the defective unit to us and a copy of the original sales
receipt. If government regulations require the
replacement heater to have features not found in the
defective heater, you will be required to pay the
difference in price represented by those government
required features.
2. If a defect occurs within the parts warranty period, we
will:
Provide a replacement part (or at our option repair) any
part which fails to function within the parts warranty
period. To obtain a replacement, you must forward the
defective part to us. If government regulations require the
replacement part to have features not found in the
defective part, you will be required to pay the difference
in price represented by those government required
features.
We do reserve the right to verify any claims of defect by
inspection.
WHAT WILL WE NOT DO?
We will not:
1. Repair or replace any heater, or part, subject to
conditions outlined in "What Does This Limited Warranty
Not Cover?"
2. Reimburse any costs associated with repair and/or
replacement.
3. Replace and/or repair any heater without complete
model/serial number.
4. Replace any heater without prior receipt of actual rating
plate from appliance and copy of original sales receipt.
HOW DO YOU GET WARRANTY ASSISTANCE?
Upon discovering a defect or problem, you should:
1. Contact either the Bradford White Certified Installer or
dealer, or
2. Contact us--
BRADFORD WHITE CORPORATION
WARRANTY SUPPORT GROUP
200 LAFAYETTE STREET
MIDDLEVILLE, MI 49333
1-800-531-2111
CALIFORNIA RESIDENTS CALL 1-800-538-2020
Please have model number and serial number ready.
PLEASE RETAIN THIS WARRANTY IN A SAFE LOCATION FOR FUTURE REFERENCE.
238-50821-00A (5/14)
Fig. 81
54
WHAT SHOULD YOU DO TO KEEP THE
WARRANTY IN EFFECT?
To facilitate warranty assistance, you should:
1. Follow all instructions enclosed with the
product.
2. Retain all bills of sale or receipts for proof of
installation, etc.
3. Contact your installer, dealer or our Warranty
Department as soon as any problem or defect
is noticed.
4. When necessary, allow us, or our chosen
representative, to inspect the unit.
5. For your reference, fill in the Model and Serial
Number found on the units Rating Plate:
Model Number _____________________________
Serial Number ______________________________
Date of Installation __________________________
Name of Installer ___________________________
SPECIAL STATE PROVISIONS
For heaters installed in California or Oregon,
Paragraphs 2(c) (i) (iv) of the paragraph
"WHAT DOES THIS WARRANTY NOT COVER?"
does not apply.
All other terms and conditions of this warranty
apply as stated.
RTG 199 HE – 6 720 811 617 (2016/01)