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Water Softener
Troubleshooting
1. Softener Fails To Regenerate.
2. Softener Delivers Hard Water.
3. Unit Uses Too Much Salt.
4. Loss of Water Pressure.
5. Loss of Resin Through Drain
Line.
6. Iron in Conditioned Water.
A. Electrical service to unit has been
interrupted.
B. Timer programming bad (improper
programming).
A. By-pass valve is open.
B. No salt in brine tank.
C. Injectors or screen plugged.
D. Insufficient water flowing into brine
tank.
E. Hot water tank hardness.
F. Flow meter jammed.
G. Flow meter cable disconnected or
not plugged into meter.
H. Improper programming.
I. Plugged brine line or air check.
J. Salt bridge has formed.
K. No water in brine tank.
L. Unit is plumbed backwards.
M. Water hardness has increased or is
set incorrectly.
N. Water pressure is too low.
A. Improper salt setting.
B. Excessive water in brine tank.
C. Improper programming.
A. Iron buildup in line to water
conditioner.
B. Iron buildup in water conditioner.
A. Air in water system.
B. Drain line flow control is too large.
A. Fouled resin bed.
B. Iron content exceeds recommended
parameters.
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A. Assure permanent electrical service (check fuse,
plug, pull chain or switch).
B. Check programming and reset as needed.
A. Close by-pass valve.
B. Add salt to brine tank and maintain salt level
above water level.
C. Clean or replace injectors and screen.
D. Check brine tank fill time and clean brine line
flow if plugged.
E. Repeated flushing of the hot water tank is
required.
F. Check flow indicator light for flow. Remove
obstruction from flow meter.
G. Check meter cable connection to timer and
meter.
H. Reprogram the control to the proper
regeneration type, inlet water hardness and
capacity or flow meter size.
I. Remove and clean any sediment from brine tank
and brine valve assembly.
J. Refer to Breaking a Salt Bridge section in
manual.
K. Ensure safety float is not stuck.
L. Check that the unit is plumbed correctly.
M. Retest hardness and change settings
N. Line pressure must be at least 20psi.
A. Check salt usage and salt setting.
B. See problem No. 7.
C. Check programming and reset as needed.
A. Clean line to water conditioner.
B. Clean control and add resin cleaner to resin bed.
Increase frequency of regeneration.
A. Assure that well system has proper air eliminator
control and check for dry well condition.
B. Ensure drain line flow control is sized correctly.
A. Check backwash, brine draw and brine tank fill.
Increase frequency of regeneration. Increase
backwash time.
B. Add iron removal from filter or system.
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