Page 1 Model RF500S Broadband Router User Guide...
Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.
Page 3: Table Of Contents
Contents ... 3 Chapter 1 - Introduction ... 6 RF500S Front Panel ... 7 Back Panel ... 8 Application Examples ... 9 Example 1 – Connecting a Local LAN to the Internet ... 9 Example 2 – Local LAN to Internet / Remote Site ... 10 Example 3 –...
Page 4 Appendix A – Warranty, Service, and Technical Support ... 121 Appendix B – Software User License Agreement ... 124 Appendix C – Regulatory Compliance Information... 126 Appendix D – Tools for Your RF500S... 127 Appendix E – Writing a Login Script ... 129 Glossary... 132 Index...
Page 5 Chapter 1 Introduction RouteFinder RF500S User Guide...
Page 6: Chapter 1 - Introduction
Internet servers to the other Ethernet port. This configuration puts the corporate servers behind a firewall and the Internet servers outside the firewall. To continue to provide Internet access, connect a modem or ISDN terminal adapter to the RouteFinder’s asynchronous port. The RouteFinder RF500S RouteFinder RF500S User Guide...
Page 7: Rf500S Front Panel
Lights when a successful connection to the 10BaseT WAN is established. Lights when the LAN port is receiving data. Lights when the LAN port is transmitting data. Power Lights when power is being supplied to the router. RouteFinder RF500S User Guide Chapter 1 – Introduction...
Page 8: Back Panel
The Reset button is used to reset the router to factory defaults. 10/100 BT LAN The 4-10/100 ports are used to connect the router to LAN client workstations. If the RF500S is set to use the Uplink feature, the number 1 LAN port is inactive as a LAN port.
Page 9: Application Examples
Application Examples The following examples provide information about RF500S typical applications. The three examples include: 1. Connecting a local LAN to Internet. 2. Connecting a local LAN to the Internet and setting up a remote site. 3. Setting up a LAN to LAN via the Async Port.
Page 10: Example 2 - Local Lan To Internet / Remote Site
Chapter 1 – Introduction Example 2 – Local LAN to Internet / Remote Site RouteFinder RF500S User Guide...
Page 11: Example 3 - Lan To Lan Via An Async Port
Chapter 1 – Introduction Example 3 – LAN to LAN via an Async Port Note: Set the modem type to leased line. RouteFinder RF500S User Guide...
Page 12 Setup for Example 3 The setup describes the RF500S used as routers to route IP traffic between two LANs. Network Addresses LAN A IP Network Address: 192.168.2.x WAN IP Network Address: 10.10.10.x LAN B IP Network Address: 192.168.100.x Note: Between LAN A and LAN B Are Two RF500S RouteFinders and One 56K...
Page 13 Uncheck IP Routing (so NAT is disabled) Enter the Phone Number of the modem on the other side Enter the User Name and Password if you want authentication (the RF500S on the other side needs to be setup properly for this) Enter the External (port) IP: 192.168.100.2...
Page 14 You can try to ping 10.10.10.1 on the LAN A workstation. This will cause the RF500S on LAN A to dial and connect to the RF500S on LAN B. Once both modems are connected, you will see all the ping responses.
Page 15: Specifications
Approvals FCC Part 15 & CE Mark Warranty 2-year warranty RouteFinder RF500S User Guide PAP/CHAP, MSCHAP, NAT Firewall, RADIUS and TCP/IP, IPX, DHCP, PPP, PPPoE Protocol, port number, URL address and IP address 32 - 120 degrees F (0 - 50 degrees C) 25-85% non-condensing Chapter 1 –...
Page 16 Chapter 2 Hardware Installation RouteFinder RF500S User Guide...
Page 17: Chapter 2 - Hardware Installation
If any items are missing or damaged, please contact Multi-Tech Systems. Requirements • Intel 486 or higher processor. • 10/100 BaseT cable to connect the RF500S to the network. • One DSL or Cable Modem. • A networked computer with Windows 95/98/Me/2000, Windows NT 3.5 or higher and TCP/IP protocol installed (or a non-Windows system with TCP/IP properly installed to enable Telnet configuration).
Page 18: Cabling
DSL modem, analog modem or ISDN TA (optional), AC power, and the RouteFinder. Then, after your device is properly cabled, you will have to configure your RouteFinder. Follow the instructions provided in the Web Browser Configuration and Management chapter. RouteFinder RF500S User Guide...
Page 19: Cabling Directions
2. If you are using an analog modem or ISDN TA, power on the device. 3. Press and hold the RouteFinder’s Reset button for 3 seconds to restore the default settings. You are ready to configure software for your RouteFinder and network PCs. RouteFinder RF500S User Guide Chapter 2 – Hardware Installation...
Page 20 Chapter 3 Web Browser Configuration And Management RouteFinder RF500S User Guide...
Page 21: Chapter 3 - Configure And Manage Using A Web Browser
Chapter 3 – Configure and Manage Using a Web Browser Overview of Configuration and Management The RF500S can be configured and managed using one of two methods. 1. Using a Web Browser: Launch your Web browser and type the device IP address http://192.168.2.1 in the browser address box.
Page 22: Using The Web Browser
Note: Make sure your PC’s address is in the same network as the router’s. In Windows 95/98/Me you can type . In Windows 2000/NT, you can type WINIPCFG IPCONFIG The main menu displays. It contains the setup, configuration, management, and display functions for your RouteFinder and home Internet gateway. RouteFinder RF500S User Guide...
Page 23: Setup Wizard
Note: For information on how to change your password, see the ISP Additional Settings section. The Setup Wizard screen then displays. RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser button on the main screen.
Page 24: Setup Wizard Screen
Next button to continue. You can also click the buttons on the left side of the screen. These buttons are useful when you want to change the information on individual screens or to choose your own setup order. RouteFinder RF500S User Guide...
Page 25 ISP but the local internet LAN IP address. The IP address 192.168.2.1 is the default value of your gateway. Device IP Address The internal LAN IP address of your Internet gateway. Device IP Subnet Mask The subnet mask can usually be left as its default entry 255.255.255.0 RouteFinder RF500S User Guide...
Page 26 Some ISPs may give you Static IP settings. If this is the case for your ISP, then you need to: Enter the IP address that is assigned by your ISP. Enter the IP subnet mask. Enter the ISP gateway address. Enter the DNS IP address. RouteFinder RF500S User Guide...
Page 27 For Windows 95/98, you can run WINIPCFG to see the LAN card MAC address. For Windows 2000/NT, you can run IPCONFIG/ALL to see the LAN card MAC address. RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser of your ISP account.
Page 28 During the startup process, the LEDs of the device will blink. Please of the device stops before proceeding. RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser box. Then input the ISP account settings.
Page 29: Device Information
Device Information Device Information displays the current settings of the RF500S. Device Name – The host name of the Internet gateway. IP Address – The IP address of the Internet gateway. Private LAN Mac Address – The Mac address of the Internet gateway LAN Ethernet port.
Page 30: Device Status
Release Button – Click this button to disconnect the Cable/xDSL modem from the RF500S. Renew Button – Click this button to re-connect the Cable/xDSL modem to the RF500S. Modem Backup – A modem can be used as a dialup backup for the Cable/xDSL modem.
Page 31: Advanced Settings
Assign the range of the IP addresses that will automatically be assigned to the clients of your network. The default settings are 192.168.2.2 192.168.2.100. IP Address Reservation - Assign computers on your network the same static IP address every time the computer is turned on. RouteFinder RF500S User Guide...
Page 32 VPN Server Settings and their Applications corresponding applications. Click the RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser button on the left side of the Virtual Server Settings button when finished.
Page 33 Delete button, and then re-enter the information. (Del) 3. When the table is complete, click the RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser button on the left side of the screen. Static Routing screen displays.
Page 34 Send – Choose the protocol you want to use to recommended setting is Receive – Choose the protocol you want the RF500S to The recommended setting is Click the Submit button to accept these settings.
Page 35 80 (HTTP), set up the following parameters: LAN Side Filter Enabled: Enabled Default LAN Side Filter: Pass Filter: Block RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser button on the left side of the Filter Settings box to begin a list of users and permissions.
Page 36 7. Click the button. The entry displays on the lower part of the screen. 8. Continue adding table entries. When complete, click the RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser box. Then define the policy.
Page 37 Refer to the manual that accompanied your modem or 3. Enter the Pre-Initial, Initial, and Dialup Strings. 4. When finished, click the RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser screen to establish settings for your modem and to set the Modem String Settings screen displays.
Page 38 Important: It is important to remember your password. If for any reason you lose or forget it, press the small reset button on the back of the RF500S. Hold the reset button until the serial LEDs of the RF500S blink, and then release the reset button.
Page 39 Chapter 3 – Configure and Manage Using a Web Browser 7. When you have completed the screen, click the button. Submit RouteFinder RF500S User Guide...
Page 40: System Tools
Intruder Detection Log, the Routing Table, and a System Tools System Diagnosis screen. You can also choose to save your settings, load the RF500S default settings, upgrade firmware, and reset the device. Intruder Detection Log The event messages show the possible hacker attacks that have occurred on your Internet gateway.
Page 41 The Display Routing Table 2. To exit this screen, select another button on the left side of the screen. RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser button from the Display Routing Table screen displays.
Page 42 Chapter 3 – Configure and Manage Using a Web Browser – System Diagnosis When selected, the function performs a check-up on your RF500S to System Diagnosis make sure that everything is functioning properly. RouteFinder RF500S User Guide...
Page 43 – Saving Your Settings to a File Use this screen to save your configuration settings to a file. This will provide a backup of your settings in case, for some reason, you have to reset your RF500S. 1. Click the button in the middle of the screen.
Page 44 – Load Default Settings Use this screen to load the original RF500S factory defaults. 1. To access this screen, click the screen. The Load Default Settings 2. Click the Start button to load the default settings. – Load Settings from a File 1.
Page 45 – Upgrade Firmware option allows you to upgrade the newest firmware to your RF500S. Upgrade Firmware How will I be notified of new router firmware upgrades? All Multi-Tech firmware upgrades are posted on the Multi-Tech Web site at , where they can be downloaded for free.
Page 46 Reset Device 2. Click on the Start button to reset the device. Hold the reset button until the serial LEDs of the RF500S blink, and then release the reset button. RouteFinder RF500S User Guide Chapter 3 – Configure and Manage Using a Web Browser...
Page 47 Chapter 4 Software Installation and Configuration RouteFinder RF500S User Guide...
Page 48: Chapter 4 - Software Installation And Configuration
RouteFinder Monitor is a multi-purpose utility designed to let you know the status of your RF500S connection. The monitor offers the ability to point and click on an event to access troubleshooting procedures. Refer to the RouteFinder Monitor chapter in this User Guide for more information.
Page 49: Routefinder Wizard Screen Flow
Chapter 4 – Software Installation and Configuration RouteFinder Wizard Screen Flow RouteFinder RF500S User Guide...
Page 50: Using The Routefinder Setup Wizard
Chapter 4 – Software Installation and Configuration Using the RouteFinder Setup Wizard Notes: Before beginning this procedure, ensure that your RF500S is properly connected to the network and is powered on. Before running the Setup Wizard, it is strongly recommended that you exit all Windows programs.
Page 51 Note: If a message appears indicating the device is not found, or you do not see the device you are attempting to configure listed, click the Refresh Device List button. RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration...
Page 52 Enter the IP address for this device on your local network. Refer to the Glossary in this User Guide for additional information on IP addressing. RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration Figure 3 – Device IP Address...
Page 53 Select IP Routing (NAT Enabled) address for accessing the Internet. This option is most often used when the RF500S is connected to a DSL or cable modem, or when the IP segment of the server needs firewall protection. • Select IP Routing (NAT Disabled) to allow the RF500S to function as a router between IP segments.
Page 54 External Gateway IP address at the default values of 0.0.0.0. Set the External IP Netmask to the default value of 255.255.255.0. Click Next>>. RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration Figure 5 – External IP Assignments provided by your ISP box, enter the WAN Ethernet IP Address.
Page 55 Note: The IP Routing (NAT Enabled) feature of the serial async port is valid only if the WAN port is configured as NAT Disabled. Click Next>>. RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration to allow remote users to dial-in to the network to access...
Page 56 • Fixed Callback: number for the user. After the PPP negotiation, the device will disconnect, and then callback the telephone number you entered in the callback RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration Verification No Callback This option allows you to specify a fixed callback telephone is the default.
Page 57 Server are the same server, so the IP addresses will also be the same. Click Next>> and continue with Step 8. RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration This option is for remote users who travel or dial-in from...
Page 58 ISP account. Password Password Verification Click Next>>. RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration Figure 9 – IP Routing number used to dial your remote server (ISP). for your remote server or ISP account.
Page 59 Enter your ISP’s DNS Server IP address. If you are not sure of the IP address, contact your ISP. Refer to the Glossary for more information about the DNS Server. Click Next>>. RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration Figure 10 – DNS IP Address...
Page 60 Chapter 4 – Software Installation and Configuration 9. The Modem Settings screen displays. Figure 11 – Modem Settings Select your modem from the Asynchronous Port Settings drop-down list box. RouteFinder RF500S User Guide...
Page 61 Select the DTE speed (i.e., the speed of communication between the asynchronous port of the RF500S and the modem) from the drop-down list box. For DCE speed compression modems, this value can normally be set to about 4 times the speed of your modem.
Page 62 When complete, use the Next>> button to return to this Check List screen. Click Finish to complete the configuration. The Note screen displays indicating that you have completed the Setup Wizard. RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration Figure 13 – Check List...
Page 63 Chapter 4 – Software Installation and Configuration Figure 14 – Finish Note Read the IMPORTANT information contained in the screen. Click the button (recommended), or the buttons. Run Monitor Run Manager Exit RouteFinder RF500S User Guide...
Page 64: Testing Your Connection
Note: If a problem occurs while testing your connection, or you need to configure more advanced options for your RouteFinder, use RouteFinder Manager by selecting RouteFinder Manager. RouteFinder RF500S User Guide Chapter 4 – Software Installation and Configuration button, the RouteFinder Monitor program loads.
Page 65: Routefinder Manager
Chapter 5 RouteFinder Manager RouteFinder RF500S User Guide...
Page 66: Chapter 5 - Routefinder Manager
Start | Programs | RouteFinder Manager | RouteFinder Manager. 2. The screen displays. Manager 3. The RF500S automatically searches your network for devices available for configuration and displays them in the Note: Before using any of the Manager options, you must attempting to configure from the .
Page 67: General Settings Screen
Available Devices General Settings button to view or change all of the network settings for the RF500S including LAN and WAN Ethernet segment settings, DNS information, IP Routing and Remote Access settings. Most of the settings were entered in the Setup Wizard; however, some important settings can be entered only in RouteFinder Manager.
Page 68 Note: If your ISP uses a DHCP server to automatically assign a login IP address, subnet mask, gateway IP address or DNS IP address, enter 0.0.0.0 as your External Port IP Address and the Gateway IP Address. RouteFinder RF500S User Guide...
Page 69: Ip Routing Settings
Tel Number: Enter the phone number required to access your ISP. User Name: Enter the account user name to be authenticated by your ISP. Password: Enter the user account password to be authenticated by your ISP. Password Verification: Re-enter the user account password for verification. RouteFinder RF500S User Guide...
Page 70 Chapter 5 – RouteFinder Manager External (Port) IP: Enter the fixed IP address provided by the remote site System Administrator. If it is automatically assigned by the remote site DHCP server, enter 0.0.0.0 RouteFinder RF500S User Guide...
Page 71 ISP in one of two ways: • The ISP server is dialed after the RF500S receives a PPP (modem) connection from a remote user. • The RF500S makes the connection to the ISP server after receiving a regular telephone call.
Page 72 If you check this option, the fields under this option become active for you to create a Remote User Name Remote Password. common user name and password. RouteFinder RF500S User Guide Chapter 5 – RouteFinder Manager General Settings radio button.
Page 73 This list consists of User Names and Passwords that can access your network from a remote site. When a remote user dials in to the RF500S, the user’s Access Profile (user name, password, callback status, etc.) is validated against this list. The list can include up to 64 users.
Page 74 5. Click when complete. Figure 5 – RADIUS Configuration (Shown without the OK, Cancel, and Help buttons) RouteFinder RF500S User Guide Chapter 5 – RouteFinder Manager box allows you to use the user information (user box and then click the...
Page 75: Remote Access Settings
(if DHCP is enabled). If DHCP is disabled, the device will automatically search for a DHCP server and, if found, request an IP address for the remote client. Assign an IP Address Manually RouteFinder RF500S User Guide Chapter 5 – RouteFinder Manager General Settings radio button.
Page 76 TCP/IP and IPS/SPX. If you do not need both protocols, you may disable one of them. If you are connecting to a Netware Server, IPX/SPX must be enabled. – The RF500S can automatically detect what kind of IPX/SPX IPX/SPX Frame Type frame type you are using.
Page 77 External Port: for IP mapping. Common TCP/IP port numbers are: WWW Port 80 FTP Port 20 or 21 SMTP Port 25 POP3 Port 110 RouteFinder RF500S User Guide Chapter 5 – RouteFinder Manager button. General Settings box. Enable IP Mapping button.
Page 78 IP (16.895.1.3) to an internal IP address (192.168.2.22 - a www server), only the internal IP address in your local network can serve as the www.server for the external IP address. RouteFinder RF500S User Guide Chapter 5 – RouteFinder Manager...
Page 79: Port Settings
ISDN TA and your RouteFinder serial port. You must specify the baud rate, modem, and modem string settings for your device. The following diagram will help you visualize how the various screens of the Port Settings functions are accessed. RouteFinder RF500S User Guide...
Page 80 Note: Due to variations in ISP connections and phone line quality, this theoretical maximum speed is not attainable. You may need to set the baud rate at a lower speed. RouteFinder RF500S User Guide...
Page 81 3 if PPP authentication fails. “Verify 3” means start PPP protocol. “Go” Note: See Appendix E for Examples of Login Scripts RouteFinder RF500S User Guide Figure 2 – Edit Login Script Screen to remote site. “Welcome” Chapter 5 – RouteFinder Manager...
Page 82 Chapter 5 – RouteFinder Manager Select Modem Click the button to access the drop-down list box, and select your modem manufacturer and modem model. Figure 3 – Select Modem RouteFinder RF500S User Guide...
Page 83 Wait 5 Wait “CONNECT” Wait “CONNECT 6” Other Jump4 Hangup RouteFinder RF500S User Guide Function Resets the Modem Dials the phone number “888-1234” Types “JaneDoe” at the ISP interface Types “1234” at the ISP interface but displays **** on the RouteFinder monitor to hide the password.
Page 84 You can set the number of minutes you wish to allow a connection to stay idle before disconnection. Note: Default idle timeout for IP Routing is 5 minutes. Default idle timeout for Remote Access is 30 minutes. RouteFinder RF500S User Guide...
Page 85 If the retry count is 0, the device will not dial-out to connect to the remote site. Note: Automatic Reconnect will override the Retry count setting if the retry count is set to 0. RouteFinder RF500S User Guide...
Page 86: Lan Dhcp Server
The LAN DHCP Server option indicates if DHCP is Enabled or Disabled. By default the function is Enabled. To disable, click the radio button and click Disabled DNS IP Address Enter the ISP’s DNS IP address. You may enter up to 4. Click Insert. RouteFinder RF500S User Guide...
Page 87 3. Once the address has been located, click To delete a static IP Address: 1. Select the static address you would like to delete. 2. Click Delete RouteFinder RF500S User Guide Chapter 5 – RouteFinder Manager to reserve the address.
Page 88: Routing Settings
Routing is the process of moving a packet of data from source to destination. The RF500S acts as a router to enable messages to pass from one computer to another and eventually reach the target machine. Part of this process involves analyzing a routing table to determine the best path.
Page 89 Interface: Select the port (LAN or WAN, etc.) that the routed packet should pass through. Select Local Network the RF500S with the LAN-to-LAN function, the Interface should be set as the WAN port that connects you to the other subnet. Click to save the information to the routing table.
Page 90 Chapter 5 – RouteFinder Manager Example of a Routing Table The routing table stores the routing information so that the RF500S knows how to route the IP packets to the proper network. RouteFinder RF500S User Guide...
Page 91 In the diagram above, the RF500S-1 has the routing information to route between 192.168.3.x and 192.168.5.x. The device does not have the information about how to route to the 172.168.2.x network. If you want the RF500S-1 to route to 172.168.2.x, you must add the following information to the routing table: IP:172.168.2.0 Network:255.255.255.0...
Page 92: Filter Settings
Filter Settings can be used to filter network services such as Mail, WWW, FTP, Telnet and News. How to Access the Screen 1. From the RouteFinder Manager main screen, select your RF500S from the Available list, then click the button.
Page 93 The Pass function filters by defining which packets can go your WAN port or come into on to your LAN. To enable the Pass IP filter function, click the Pass tab and select Enable Pass IP Filter Function. RouteFinder RF500S User Guide...
Page 94 User User - Define the byte pattern of the packet(s). The RF500S uses the defined byte patterns to block or pass packets from the WAN or from the LAN. Figure 2 – Filter Settings (Packets Defined by User)
Page 95 Filter Settings 2. Click Client Filter Settings RouteFinder RF500S User Guide - Enter the packet byte pattern that the RF500S is to Enable Client Filter Settings button. The client Filter Settings screen displays. Figure 3 – Client Filter Settings Chapter 5 – RouteFinder Manager...
Page 96 Remote Clients (Applies to Remote Access Ports) Select Include WAN Async Clients as Privileged Clients or Include WAN Ethernet Clients as Privileged Clients to filter Remote Clients by the port they are coming in through. Click OK when complete. RouteFinder RF500S User Guide...
Page 97 Click the Edit button to enter new service port numbers. Enter the TCP/UDP Port Number and click the Add button Figure 5 – Filter Other Ports RouteFinder RF500S User Guide...
Page 98: Refresh Device List
If the device still does not appear, ensure that all cables are correctly connected and that the RF500S is powered on. If the device still does not appear in the list, refer to the Troubleshooting chapter of this User Guide.
Page 99: Save Settings To File
The File Directory field displays the default path to the configuration files. You may save a copy of the file to a different location by changing the path in the File Directory field. Click the OK button to save the settings to the specified file. RouteFinder RF500S User Guide...
Page 100: Load Settings
To return the RouteFinder to factory default settings, select To load a configuration from a file, select Navigate to the file directory, and then click the RouteFinder RF500S User Guide Chapter 5 – RouteFinder Manager Load Settings Load Default Setting.
Page 101: Upgrade Firmware
Upgrade Firmware Warning: Upgrade the firmware of your RouteFinder RF500S only under the advice and direction of the Multi-Tech Technical Support Group. Improperly upgrading the RF500S may disable the device! The Upgrade Firmware options allow you to upgrade your RF500S firmware. It upgrades...
Page 102: General Diagnostic
Chapter 5 – RouteFinder Manager General Diagnostic When selected, the General Diagnostic option performs a check-up on your RF500S to make sure that everything is functioning properly. How to Access This Screen 1. From the RouteFinder Manager main screen, click the button.
Page 103 Chapter 6 RouteFinder Monitor RouteFinder RF500S User Guide...
Page 104: Chapter 6 - Routefinder Monitor
Chapter 6 - RouteFinder Monitor RouteFinder Monitor is a software utility that provides both monitoring and troubleshooting functions for the RF500S. How to Start the RouteFinder Monitor program. 1. Click on the RouteFinder Monitor icon on your desktop, or select Start | Programs | RouteFinder Utilities | RouteFinder Monitor.
Page 105: Routefinder Monitor Tcp/Ip Tab
Indicates which IP address you have requested information from. Remote IP: Indicates which IP address was requested. Port Number: Indicates which TCP/IP port was requested. RouteFinder RF500S User Guide or the WAN Ethernet Async Port represent the current status of the...
Page 106: Routefinder Monitor Time Tab
RF500S was powered on. The time elapsed since the current connection was established. Current Connection – The total number of bytes transmitted for each port since the RF500S was last TX Bytes – powered on. The total number of bytes received for each port since the RF500S was last RX Bytes –...
Page 107: Routefinder Monitor Status Tab
PPP Connected - After a connection is established, if the RouteFinder has detected that the PPP connection is successful, this indicator light will be lit. RouteFinder RF500S User Guide Chapter 6 – RouteFinder Monitor WAN Ethernet Async tab.
Page 108: Routefinder Monitor Statistics Tab
Total Bytes - The total number of bytes received and transmitted from the PC with this IP address. Reset Button Use the Reset button to set the IP statistics to zero. RouteFinder RF500S User Guide Chapter 6 – RouteFinder Monitor tab. Statistics...
Page 109: Routefinder Monitor Main Screen Buttons
Click to close the Test Connection screen. Exit Terminate Connection Button option is designed to allow the Network Administrator to Terminate Connection terminate an RF500S connection instantly. Select Disconnect Port 1 RouteFinder RF500S User Guide window. Available Devices uses the attached modem(s) to dial-up the remote...
Page 110 Warning: The database size limit is equal to the amount of available disk space. Use this option with caution! Click OK when complete. RouteFinder RF500S User Guide Saves the information collected by the monitor to a database Chapter 6 – RouteFinder Monitor...
Page 111 Each computer listed must have a fixed IP address for your network. You may configure a fixed IP address on the individual computer or use the RF500S’s DHCP server IP reservation system (refer to the LAN DHCP section of RouteFinder Manager chapter of this User Guide).
Page 112 Chapter 7 Troubleshooting RouteFinder RF500S User Guide...
Page 113: Chapter 7 - Troubleshooting
This chapter provides a list of common problems encountered while installing, configuring or administering the RF500S. In the event you are unable to resolve your problem, refer to the Service, Warranty and Technical Support chapter of this User Guide for information about contacting our Technical Support representatives.
Page 114 • Ensure the workstation has TCP/IP properly configured. • Attempt to ping the IP address of the RF500S. • Use RouteFinder Monitor to see if the WAN Ethernet port has successfully acquired a dynamic IP address from the ISP, or if the static IP address is valid.
Page 115 Run RouteFinder Monitor to view the number of concurrent client connections to your ISP. Problem #9 While the Serial async port is in use, my RF500S keeps dialing a connection to the Internet, but no one is using the Internet. •...
Page 116: Frequently Asked Questions
Chapter 8 Frequently Asked Questions RouteFinder RF500S User Guide...
Page 117: Chapter 8 - Frequently Asked Questions
IP address is 192.168.1.102, enter the last three digits, or “102”, in the DMZ field. You may also try using the port forwarding option instead of using DMZ. RouteFinder RF500S User Guide Chapter 8 – Frequently Asked Questions...
Page 118 21. Can I choose whether to use UDP or TCP on the Router’s ports? No, the Router does not have this feature. UDP and TCP are both automatically activated at the same time when the Router’s service ports are specified to be opened. RouteFinder RF500S User Guide Chapter 8 – Frequently Asked Questions...
Page 119 • Reset your cable modem or DSL modem by powering the unit off and on. • Obtain the latest release of firmware on the RF500S at • Reset the Router’s factory default by holding down the reset button for at least 3 seconds.
Page 120 Appendixes Appendix A – Warranty, Service, and Technical Support Appendix B – Software User License Agreement Appendix C – Regulatory Compliance Information Appendix D – Tools for You RF500S Appendix E – Writing a Login Script RouteFinder RF500S User Guide...
Page 121: Appendix A - Warranty, Service, And Technical Support
Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
Page 122 Repair Procedures for International Distributors Procedures for International Distributors of Multi-Tech products are on the distributor web site. http://www.multitech.com/PARTNERS/login/ Copyright ã Multi-Tech Systems, Inc. 2001 10-Sep-01 RouteFinder RF500S User Guide...
Page 123: Technical Support
Multi-Tech products. Contact SupplyNet via mail, phone, fax or the Internet at: Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989 Phone: (800) 826-0279 RouteFinder RF500S User Guide Appendix A – Warranty, Service, and Technical Support section below. By Phone +(33) 1-64 61 09 81 +(91) 124-340778 +(44) 118 959 7774 800-972-2439 (U.S.
Page 124: Appendix B - Software User License Agreement
MULTI-TECH SOFTWARE LICENSE AGREEMENT Multi-Tech Systems, Inc. (MTS) agrees to grant and Customer agrees to accept on the following terms and conditions, a non-transferable and non-exclusive license to use the software program(s) delivered with this Agreement.
Page 125 This Agreement shall be governed by the laws of the State of Minnesota. The waiver of one breach or default hereunder shall not constitute the waiver of any subsequent breach or default. RouteFinder RF500S User Guide Appendix B – Software User License Agreement...
Page 126: Appendix C - Regulatory Compliance Information
Member States relating to electrical equipment designed for use within certain voltage limits: Council Directive 1999 / 5 / EC of March 1999 on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity. RouteFinder RF500S User Guide Appendix C – Regulatory Compliance Information...
Page 127: Appendix D - Tools For Your Rf500S
(for Windows 95/98) 1. Select and type Start | Run 2. The IP address, default gateway (the RF500S IP address), and the MAC (adapter address) display. IPCONFIG (for Window NT/2000) 1. From a DOS Prompt, type 2. The IP address, default gateway (the RF500S IP address), and the MAC (adapter address) display.
Page 128 NetMeeting and is always required when running the MultiVOIP in H.323 mode. Other significant features in the new firmware release for the RF500S are as follows: • Support for outbound IPSec pass through •...
Page 129: Appendix E - Writing A Login Script
Send”JaneDoe” Wait”password” SH”1234” Wait”====>” Send”1” Hangup RouteFinder RF500S User Guide Meaning of Each Login Script Command Rests Modem Sends initial string ‘ATS0 =1‘ to modem Dial phone number 888-1234 Waits for ISP to send reply ‘CONNECT‘ Waits for ISP to send reply ‘username‘...
Page 130 Wait “password:” SH “5678” Wait”====>” Send”1” Hangup Jump 2 RouteFinder RF500S User Guide ISP backup) Meaning of Each Login Script Command Resets modem Sends initial string ‘ATS0 =1‘ to modem Dials phone number 888-1234 Waits for ISP to send reply ‘CONNECT’. If no reply, goes to line 12 for ISP #2.
Page 131 Glossary RouteFinder RF500S User Guide...
Page 132: Glossary
Multi-Tech web site and using the RouteFinder Manager Upgrade Firmware function. FTP (File Transfer Protocol) A protocol which allows a user on one host to access, and transfer files to and from another host over a network. RouteFinder RF500S User Guide...
Page 133 When your RouteFinder dials-up your ISP, your ISP can give it a fixed or dynamic IP address. Likewise when you power on your computer, the RF500S can give your computer a dynamic or fixed IP address. ISDN TA...
Page 134 IP addresses for internal traffic and a second set of IP addresses for external traffic. The RF500S provides the necessary IP address translations. NAT is sometimes referred to as “IP Address Masquerading”. This technology provides a type of firewall by hiding the internal IP addresses.
Page 135 Due to the large increase in access to the Internet, new classless schemes are gradually replacing the system based on classes. UDP (User Datagram Protocol) An Internet Standard transport layer protocol. It is a connectionless protocol that adds a level of reliability and multiplexing to IP. RouteFinder RF500S User Guide...
Page 136: Index
Settings, 83 Dialup/Hangup Dimensions, 15 DNS, 131 Script, 80 Edit Login Compliance, 125 EMC, Safety, and R&TTE Directive Ethernet, 131 RouteFinder RF500S User Guide 15, 125 FCC Part Features, 6 Settings, 91, 93 Filter Port, 96 Filtering Firewall, 131 Firmware, 131...
Page 137 Reset, 8 Manager, 48 RouteFinder Protocol, 71 Authentication Settings, 70 Callback Settings, 94 Client Filter Name, 97 Device RouteFinder RF500S User Guide Password, 97 Device Server, 85 DHCP Mapping, 76 Enable IP Settings, 91, 93 Filter Port, 96 Filtering Diagnostic, 101...
Page 138 Unpacking, 17 Firmware, 45, 100 Upgrade Uplink/Normal, 8 Mapping, 76 Virtual Server LEDs, 7 WAN Ports, 15 Warranty, 15, 120 Web Browser RouteFinder RF500S User Guide Settings, 38 Administrative Settings, 31 Advanced Settings, 26 Cable/xDSL ISP Information, 29 Device Settings, 25...

Multi-Tech RoteFinder RF500S User Manual

Contents

Chapter 1 - Introduction

Chapter 2 - Hardware Installation

Chapter 3 - Configure and Manage Using a Web Browser

Chapter 4 - Software Installation and Configuration

Chapter 5 - Routefinder Manager

Chapter 6 - Routefinder Monitor

Chapter 7 - Troubleshooting

Chapter 8 - Frequently Asked Questions

Appendix A - Warranty, Service, and Technical Support

Appendix B - Software User License Agreement

Appendix C - Regulatory Compliance Information

Appendix D - Tools for Your RF500S

Appendix E - Writing a Login Script

Glossary

Index

Quick Links

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Table of Contents