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English
8. Troubleshooting Info
Problem
I cannot turn on the
scanner.
Pictures cannot be saved
after I've scanned them.
My computer does not
recognize the scanner
when I connect it.
The battery life is very
short.
My scanner generates
blurry images.
My scanner generates
skewed images.
Cause
Low battery power.
Battery not inserted
properly.
No batteries inserted.
There's no microSD card in
the card slot.
The microSD card is full.
The microSD card has not
been formatted properly.
Connection failure.
The wrong type of batteries
is being used.
The scanner lens is
probably dirty.
The scanner has not been
calibrated correctly.
English
Solution
Replace the batteries.
Insert the batteries
properly.
Connect the scanner to a
PC.
Insert a microSD card.
Move the images from the
microSD card to your
computer to clear storage
space on the card.
Properly format the card.
Make sure both ends of the
USB cable are connected
securely.
Restart your computer if
necessary.
Replace the current
batteries with 3 new AAA
alkaline or NiMh
rechargeable batteries.
Or connect the scanner to
your computer and use
IRIScan™ Direct.
Clean the lens with a soft
dry cloth.
Calibrate the scanner using
a white sheet of paper. See
the FAQ on our website for
help.
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