Canon PowerShot G5X User Manual page 188

Wi-Fi
Cannot access the Wi-Fi menu by pressing the [ ] button.
● The Wi-Fi menu is not available in Shooting mode. Switch to Playback mode and
try again.
● In Playback mode, the Wi-Fi menu cannot be accessed during magnified display
or index display. Switch to single-image display and try again. Similarly, the
Wi-Fi menu cannot be accessed during group playback or filtered image display
according to specified conditions. Cancel group or filtered image playback.
● The Wi-Fi menu cannot be accessed while the camera is connected to a printer,
computer, or TV via a cable. Disconnect the cable.
Cannot add a device/destination.
● A total of 20 items of connection information can be added to the camera. Erase
unneeded connection information from the camera first, and then add new
devices/destinations ( = 156).
Use a computer or smartphone to register Web services ( = 145).
●
● To add a smartphone, first install the dedicated application Camera Connect on
your smartphone ( = 136).
● To add a computer, first install the software CameraWindow on your computer.
Also check your computer and Wi-Fi environment and settings ( = 140,
= 141).
● Do not use the camera near sources of Wi-Fi signal interference, such as
microwave ovens, Bluetooth devices, or other equipment operating on the
2.4 GHz band.
● Bring the camera closer to the other device you are trying to connect to (such as
the access point), and make sure there are no objects between the devices.
Cannot connect to the access point.
● Confirm that the access point channel is set to a channel supported by the
camera ( = 210). Note that instead of auto channel assignment, it is advisable to
specify a supported channel manually.
Cannot send images.
● The destination device has insufficient storage space. Increase the storage space
on the destination device and resend the images.
● The write-protect switch of the memory card in the destination camera is set to
the locked position. Slide the write-protect switch to the unlocked position.
● RAW images cannot be sent. For images captured in both JPEG and RAW
format, only the JPEG version is sent. However, RAW images can be sent using
Image Sync.
● Images are not sent to CANON iMAGE GATEWAY or other Web services if you
move or rename image files or folders on the computer that received images sent
using Image Sync via an access point ( = 153). Before moving or renaming
these image files or folders on the computer, make sure the images have already
been sent to CANON iMAGE GATEWAY or other Web services.
Cannot resize images for sending.
● Images cannot be resized to be bigger than the recording pixel setting of their
original size.
● Movies cannot be resized.
Images take a long time to send./The wireless connection is disrupted.
● Multiple images may take a long time to send. Try resizing the image to reduce
sending time ( = 152).
● Movies may take a long time to send.
● Do not use the camera near sources of Wi-Fi signal interference, such as
microwave ovens, Bluetooth devices, or other equipment operating on the
2.4 GHz band. Note that images may take a long time to send even when [
is displayed.
● Bring the camera closer to the other device you are trying to connect to (such as
the access point), and make sure there are no objects between the devices.
No notification message is received on a computer or smartphone after
adding CANON iMAGE GATEWAY to the camera.
● Make sure the email address you entered is correct, and try adding the
destination again.
● Check the email settings on the computer or smartphone. If they are configured to
block email from certain domains, you may not be able to receive the notification
message.
Want to erase Wi-Fi connection information before disposing of the
camera or giving it to someone else.
Reset the Wi-Fi settings ( = 158).
●
Before Use
Basic Guide
Advanced Guide
Camera Basics
Auto Mode /
Hybrid Auto Mode
Other Shooting Modes
P Mode
Tv, Av, M, and C Mode
Playback Mode
]
Wi-Fi Functions
Setting Menu
Accessories
Appendix
Index
188