Using Smart Diagnosis; Troubleshooting - LG DLEX3370 Series Owner's Manual

USING Smart Diagnosis™

Should you experience any problems with your dryer, it has the capability of transmitting data to your Smart Phone
using the LG Smart Laundry Application or via your telephone to the LG call center.
Smart Diagnosis™ cannot be activated unless your dryer is turned on by pressing the POWER button. If your dryer is
unable to turn on, then troubleshooting must be done without using Smart Diagnosis™.
Audible Diagnosis
Smart Diagnosis™ Using Your
Smart Phone
1. Download the LG Smart Laundry application on your
smart phone.
2. Open the LG Smart Laundry application on your
smart phone. Press the right arrow button to advance
to the next screen.
3. Press the RECORD button on the smart phone and
then hold the mouth piece of the smart phone near
the Smart Diagnosis™ logo on the dryer.
4. With the phone held in place, press and hold Temp.
Control button the display will count down the time.
5. Keep the phone in place until the tone transmission
has finished. The display will count down the time.
6. When the recording is complete, view the diagnosis
by pressing the Next button on the phone.
NOTE
Smart Diagnosis is a troubleshooting feature
designed to assist, not replace, the traditional method
of troubleshooting through service calls. The
effectiveness of this feature depends upon various
factors, including, but not limited to, the reception
of the cellular phone being used for transmission,
any external noise that may be present during the
transmission, and the acoustics of the room where the
machine is located.
Accordingly, LG does not guarantee that Smart
Diagnosis would accurately troubleshoot any given
issue.
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uSiNg SMArT DiAgNOSiS™
Smart Diagnosis™ Through the Call
Center
1. Call the LG call center at: (LG U.S.) 1-800-243-0000
(LG Canada) 1-888-542-2623.
2. When instructed to do so by the call center agent,
hold the mouthpiece of your phone over the Smart
Diagnosis™ logo on the machine. Hold the phone no
more than one inch (but not touching) the machine.
NOTE
Do not touch any other buttons or icons on the
display screen.
3. Press and hold the Temp. Control button for three
seconds.
4. Keep the phone in place until the tone transmission
has finished. The display will count down the time.
5. Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you in
using the information transmitted for analysis.
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