Samsung 4500 series User Manual page 14

Issues
Image Retention (Burn In) Issue.
The remote control does not work.
The cable/set top box remote
control does not turn the TV on or
off, or adjust the volume.
A "Mode Not Supported" message
appears.
Caption on TV menu is greyed out.
There is a plastic smell from the TV.
TV Signal Information is unavailable
in the Self Diagnosis Test menu.
TV is tilted to the right or left side.
The Broadcasting menu is grey out
(unavailable).
Your settings are lost after 30
minutes or every time the TV is
turned off.
You have intermittent loss of audio
or video.
The PIP menu is not available.
You see small particles when you
look closely at the edge of the frame
of the TV.
POP (TV's internal banner ad)
appears on the screen.
The message "This file may not be
playable properly." appears.
✎
Some functions and pictures shown in this manual are available on specific models only.
✎
You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung.com → Support) by USB.
[PF4500-5000-ZL]BN68-04837B-03L02.indb 14
Solutions and Explanations
• To minimize the possibility of screen burn, this unit is equipped with Pixel Shift screen burn reduction
technology. Pixel Shift lets you set the picture so it moves slightly up and down (Vertical Line) and side to
side (Horizontal Dot). The regular, slight movement of the picture reduces screen burn in.
• Replace the remote control batteries with correct polarity (+/–).
• Clean the transmission window located on the top of the remote control.
• Try pointing the remote control directly at the TV from 5~6 feet away.
• Program the Cable/Set top box remote control to the operate the TV. Refer to the Cable/Set top box user
manual for SAMSUNG TV code.
• Check the supported resolution of the TV and adjust the external device's output resolution accordingly.
Refer to resolution settings in this manual.
• Caption can not be selected in the TV menu when connected via HDMI or Component.
• Caption must be activated on the external device.
• This smell is normal and will dissipate over time.
• This function is only available with digital channels from an Antenna / RF / Coax connection.
• Remove the stand base from the TV and reassemble it.
• The Broadcasting menu is only available when the TV source is selected.
• If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. If you want
to change the settings from Store Demo mode to Home Use, press the
mode, and go to MENU → Support → Use Mode.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
degree connectors.
• PIP functionality is only available when you are using a HDMI or components source.
• This is part of the product's design and is not a defect.
→ Support → Use Mode, and then select Home Use.
• Go to MENU
• This may appear because of high bit rate of content. Content generally will play but could experience some
playability issue.
English - 14
SOURCE button to select TV
2013-08-05 4:51:29