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Table of Contents
Troubleshooting
Related Manuals for HP f10
Summary of Contents for HP f10
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Page 1: Troubleshooting Guide
Troubleshooting Guide HP t510 Thin Client... - Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
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Page 3: About This Book
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. - Page 4 About This Book...
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Page 5: Table Of Contents
External Drives ........................18 3 BIOS Settings, (F10) Utility .......................... 19 Using the BIOS Settings ........................19 Changing BIOS Settings from the repset utility ..............19 Changing BIOS Settings Using the F10 Utility ..............20 Setup Utility—System Information ..................21... - Page 6 Setup Utility—Standard CMOS Features ................21 Setup Utility—Advanced BIOS Features ................21 Setup Utility—Integrated Peripherals ................. 22 Setup Utility—Power Management Setup ................. 23 Setup Utility—Utility Task Actions ..................23 4 Diagnostics and Troubleshooting ....................... 24 LEDs ..............................24 Power-On Sequence .......................... 25 Power-On Diagnostic Tests ........................
- Page 7 Appendix A Specifications ..........................50 Appendix B Adding an Image Restore Tool ....................52 Appendix C Configuring a PXE Server ......................53 Prerequisites ............................53 Installing Remote Installation Services (RIS PXE Server) ..............53 Authorizing Remote Installation Services (RIS PXE Server) .............. 53 Configuring Remote Installation Services ..................
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Page 9: Product Description
No hard drives or diskette drives ● 5 minute hardware setup time ● central deployment and management using HP Management Solutions The following features are specific to the HP t510 Thin Clients: ● VIA Eden X2 u4200 1 GHz processor ● VIA VX900 chipset ●... -
Page 10: Product Features
Serial Number Location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Figure 1-1 Serial number location Front Panel Components For more information, http://www.hp.com... -
Page 11: Top Components
Top Components For more information, http://www.hp.com and search for your specific thin client model to find the model-specific QuickSpecs. The secure USB compartment allows you to use two USB devices in a secured location. Figure 1-3 Top components, external view... -
Page 12: Rear Panel Components
Power connector Secure USB compartment cable routing slot *Available on some models. Refer to the model-specific QuickSpecs at www.hp.com for details. The wireless antenna allows you to send and receive wireless signals to communicate with wireless local area networks (WLAN). -
Page 13: Using The Power Cord Retention Slot
Using the Power Cord Retention Slot To prevent accidental disconnection, press a loop of the power cord into the power cord retention slot. Figure 1-6 Power cord retention slot Product features... -
Page 14: Hardware Changes
Hardware Changes General Hardware Installation Sequence To ensure the proper installation thin client hardware components: Back up any data, if necessary. If the thin client is powered on: Turn off the computer properly through the operating system, then turn off any external devices. - Page 15 Turn on the monitor, the thin client, and any devices you want to test. Load any necessary drivers. NOTE: You can download select hardware drivers from HP. Go to http://www.hp.com search for your specific thin client model. Reconfigure the thin client, if necessary.
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Page 16: Installing The Antenna (Wireless Models)
Installing the Antenna (Wireless Models) ▲ Screw the antenna in place on the rear of the thin client. Figure 2-1 Installing the antenna CAUTION: To prevent damage to the antenna mounting, do not overtighten the antenna. Installing the Rubber Feet You may want to use your thin client in a horizontal orientation. -
Page 17: Installing The Stand
Installing the Stand If you want to use the thin client in a vertical orientation, you will need to install the stand for stability. To install the stand: Turn unit upside down. Position the stand with the wide part toward the front of the unit. Align the tabs on the stand with the slots on the bottom of the unit. -
Page 18: Removing The Stand
Removing the Stand To remove the stand: Turn unit upside down. Press down on the tab (1), and then slide the stand toward the rear of the unit and pull it up to remove it from the unit (2). Figure 2-4 Removing the stand Removing and Replacing the Secure USB Compartment Cover... -
Page 19: Replacing The Secure Usb Compartment Cover
To remove the secure USB compartment cover: Toward the rear of the thin client's compartment cover, remove the screw that secures the compartment cover to the unit (1). Push the compartment cover about .6 cm (1/4 inch) toward the front of the unit (2) and lift it off the unit (3). -
Page 20: Removing And Replacing The Side Access Panel And Metal Side Cover
Removing and Replacing the Side Access Panel and Metal Side Cover Removing the Side Access Panel and Metal Side Cover WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. To remove the access panel: Remove the secure compartment cover (1). -
Page 21: Replacing The Metal Side Cover And Side Access Panel
Lift the metal side cover, rear side first, off the unit (2). Figure 2-8 Removing the metal side cover Replacing the Metal Side Cover and Side Access Panel To replace the metal side cover: Slip the front edge of the metal side cover under the lip on the chassis, lower the front edge, and then press the metal side cover down into place (1). -
Page 22: Installing Thin Client Options
Slide the access panel toward the bottom of the unit until it is flush with the bottom of the chassis (2). Replace the secure compartment cover. For more information, see Replacing the Secure USB Compartment Cover on page Installing Thin Client Options Various options can be installed on the thin client: ●... -
Page 23: Removing And Replacing The Battery
If you install a USB mouse and a USB keyboard in the secure USB compartment, route the cables around and through the clips, then out the secure cable routing slot, as shown in the following illustration. Figure 2-11 Using the secure cable routing slot Removing and Replacing the Battery Before beginning the replacement process, review General Hardware Installation Sequence... - Page 24 In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, an authorized HP partner, or their agents. The Taiwan EPA requires dry battery manufacturing or importing firms, in accordance with Article 15 or the Waste Disposal Act, to indicate the recovery marks on the batteries used in sales, giveaways, or promotions.
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Page 25: Installing A Secondary Flash Memory Module
Installing a Secondary Flash Memory Module Before beginning the installation process, review General Hardware Installation Sequence on page 6 for procedures you should follow before and after installing or replacing hardware. WARNING! You must remove the right side panel to access the system board. Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. -
Page 26: External Drives
For more information about available options, visit the HP Web sitehttp://www.hp.com and search for your specific thin client model. -
Page 27: Bios Settings, (F10) Utility
BIOS Settings, (F10) Utility Using the BIOS Settings Changing BIOS Settings from the repset utility Some BIOS settings may be changed locally within the operating system without having to go through the F10 utility . This table identifies the items that can be controlled with this method. -
Page 28: Changing Bios Settings Using The F10 Utility
F10=Setup message displays in the task bar at the bottom of the screen. When the F10 POST Screen display is set to zero seconds, it may be necessary to press and hold on the keyboard, then power on the thin client. -
Page 29: Setup Utility-System Information
Setup Utility—System Information NOTE: Support for specific Setup options may vary depending on the hardware configuration. Table 3-2 Setup Utility—System Information Option Description Product Name (view only) Processor Type (view only) Processor Speed (view only) Amount of flash memory (view only) Memory size (view only) System ROM... -
Page 30: Setup Utility-Integrated Peripherals
Select parallel port transfer mode of Standard, EPP, ECP, or ECP/EPP. Default is ECP/EPP. ECP Mode Use DMA Select DMA channel of 1 or 3 if parallel is operated in ECP mode. Default is 3. Chapter 3 BIOS Settings, (F10) Utility... -
Page 31: Setup Utility-Power Management Setup
Eup Lot6 Enable or disable EuP (Energy Using Product) Lot6 power consumption mode. Default is disabled. Setup Utility—Utility Task Actions Table 3-7 Setup (F10) Utility Task Actions Heading Table Load Factory Defaults Select Yes or No (Y/N) Set Administrator Password Allows you to set, change, and disable the administrator password. -
Page 32: Diagnostics And Troubleshooting
Diagnostics and Troubleshooting LEDs Table 4-1 Power and IDE Flash Activity LEDs Status Power LED Off When the unit is plugged into the wall socket and the Power LED is off, the unit is powered off. However, the network can trigger a Wake On LAN event in order to perform management functions. -
Page 33: Power-On Sequence
Power-On Sequence At power-on, the flash boot block code initializes the hardware to a known state, then performs basic power-on diagnostic tests to determine the integrity of the hardware. Initialization performs the following functions: Initializes CPU and memory controller. Initializes VGA software. Initializes and configures all PCI devices. -
Page 34: Beep Codes
BIOS code may have become corrupt. To restore a corrupt BIOS, refer to System BIOS on page 60 or call your local HP Call Center for a diagnosis. For phone numbers of an HP Call Center near you, visit the following Web site: http://www.hp.com/cgi-bin/hpsupport/index.pl CMOS battery failed The CMOS battery is no longer functional. -
Page 35: Troubleshooting
Troubleshooting Basic Troubleshooting If the thin client is experiencing operating problems or will not power on, review the following items. Table 4-4 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing Ensure that the following connectors are securely plugged into the thin client operating problems. -
Page 36: Diskless (No-Flash) Unit Troubleshooting
Table 4-4 Power-On Troubleshooting (continued) A newly connected unknown USB An unknown USB peripheral may be connected and disconnected to a running peripheral does not respond or USB platform as long as you do not reboot the system. If problems occur, disconnect peripherals connected prior to the newly the unknown USB peripheral and reboot the platform. - Page 37 If you are running in a Linux environment go to step 3. If you are running in an MS RIS PXE environment press the key to activate the network service boot as soon as the DHCP IP information appears on the screen. If the unit does not boot to the network the server is not configured to PXE.
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Page 38: Troubleshooting Flowcharts
Troubleshooting Flowcharts Initial Troubleshooting Start Intial Troubleshooting Go to Is there No Power power? Go to Is there No Video video? Go to Beeps, Error Messages LEDs, or error Go to Is the OS No OS Loading loading? Go to next page t5000 Troubleshooting Flow Chart Chapter 4 Diagnostics and Troubleshooting... -
Page 39: Initial Troubleshooting Part 2
Initial Troubleshooting Part 2 Continued from Initial Troubleshooting Go to Keyboard/ Non-functioning mouse pointing device or working? keyboard Go to No internal working? network connector Audio Go to No audio working? Windows desktop Go to displayed but No IP address can't connect? Boot in Go to... -
Page 40: No Power, Part 1
No Power, Part 1 No Power, Part 1 No Power (Power LED is off) Is power cord Plug power cord into connected from power brick and power source, source to brick and then from brick to brick to system? system. Ensure power strip or Using power UPS is turned on. -
Page 41: No Power, Part 2
No Power, Part 2 No Power, continued No Power, Part 2 Plug directly into AC outlet Power Done LED on? Reseat AC adapter in thin client and at power source Done Power Try different Power outlet outlet active? Go to next page t5000 Troubleshooting Flow Chart No Power, Part 3... -
Page 42: No Power, Part 3
No Power, Part 3 Chapter 4 Diagnostics and Troubleshooting... -
Page 43: No Video, Part 1
No Video, Part 1 Troubleshooting... -
Page 44: No Video, Part 2
No Video, Part 2 No Video continued No Video Part 2 Reconnect Monitor monitor to Video plugged in Done thin client and turned (note 3) Replace monitor Note: Plug in and turn 3. Turn off and unplug thin client on monitor before reconnecting cables. -
Page 45: No Video, Part 3
No Video, Part 3 No Video Part 2 continued No Video Part 3 Caution: Power is continuous to the system Turn off power, board and power supply even when the power disconnect power switch is turned off. To prevent damage to the cord, and open unit, disconnect the power cord from the power the computer. -
Page 46: No Video, Part 4
No Video, Part 4 Caution: Power is continuous to the system No Video Part 3 continued board and power supply even when the power No Video Part 4 switch is turned off. To prevent damage to the unit, disconnect the power cord from the power source or the unit before beginning Restart computer disassembly procedures. -
Page 47: Error Messages
Beep code - 1 Long, 3 Short. ROM failure. Create ROMPaq diskette and reload ROM. Download the ROMPaq from the HP Web site at: http://www.hp.com/products Notes: Short (S) and long (L) beeps will only be heard if the system has a speaker. LEDs will only function on PS/2 keyboards, not USB. -
Page 48: No Os Loading
NO OS Loading NO OS Loading Factory recommended booting priority: (IDE Flash LED 1. USB device Blinking Green) 2. Flash 3. Network OS not loading from: Flash. Go to OS Not Loading from Flash Network. Go to No Internal Network Connection Note: If USB diskette drive present and diskette installed, system will not... -
Page 49: Os Not Loading From Flash
OS Not Loading from Flash * Not for diskless models OS not loading from flash* (IDE LED not blinking) Boot Done from Using t5000 F10 Setup, Flash? change boot priority to factory defaults. 1. USB Device Restore image using 2. Flash* the Recovery process. -
Page 50: Non-Functioning Pointing Device Or Keyboard
Disconnect the non- mouse and disconnect functioning device other devices. and attach a known working keyboard/ mouse to the system. F10 Setup to enable USB controller. Press Ctrl+Alt+Del to reboot. Press Ctrl+Alt+Del to reboot. Done Working? Reimage device using the... -
Page 51: No Internal Network Connection
Replace cable or or mouse have jack activated. working? Reimage using configured recovery process. in OS? Done Call your local HP Call Center for a diagnosis. To locate a local phone number, visit the HP Web site at: http://www.hp.com/cgi- bin/hpsupport/index.pl Troubleshooting... -
Page 52: No Audio
No Audio No Audio Is Volume Control or Media Player muted? If so, change the setting. Audio? Done Are speaker connectors in correct jacks? Try both audio jacks. Restore image using the Recovery process. Audio? Audio? Done In Control Panel's Sound and Audio, does the Audio tab Take the following actions: indicate whether the unit sees... -
Page 53: No Ip Address
No IP Address No IP Address Done Thin client have a valid IP address? Service the unit. Note: Refer to the Warranty for coverage information. Ping Done Loopback Thin client Reimage device have a valid using restore IP address? Ping Gateway Reboot unit and server. -
Page 54: Booting In Continuous Loop
Booting in Continuous Loop Booting in Continuous Loop Using t5000 F10 Setup, change boot priority to factory defaults. 1. USB Device 2. Flash* 3. Network *Check "Amount of Flash memory" in system information table. Reboot the thin client Boot If you are using XPe OS, disable the Service the unit. -
Page 55: Restoring The Flash Image
Unbundle the image to a directory for use in a custom deployment scenario or PXE image. Download and run the Package-for-the-Web deliverable (an .exe file) that contains the original factory image for the thin client. The HP Compaq Thin Client Imaging Tool (CRStart.exe) runs automatically. System Requirements... -
Page 56: Creating An Iso Image
Choose one of the deployment options: Each option is described in the following paragraphs. ● ISO Image ● USB Format ● Deployment During the restore process, the thin client flash drive will be reformatted and all data on it will be erased before the system image is copied to it. -
Page 57: Unpacking The Image And Tools For Deployment
Restart the thin client. When prompted Do you want to continue? [Y/N] click Y to begin the image restore process on the thin client. Unpacking the Image and Tools for Deployment Click Deployment. When prompted, select the destination directory for the imaging tools and image. The components that comprise DSKIMG.BIN are then unbundled. -
Page 58: Appendix A Specifications
** The operating temperature range when the thin 1° C/300m (1.8° F/1000ft) to a maximum of 3Km client is attached to a flat panel using the HP Quick (10,000ft), with no direct, sustained sunlight. Upper limit Release is 50° to 95° F (10° to 35° C). - Page 59 Table A-1 HP t510 Thin Client (continued) Power Supply 100–240 VAC 100–240 VAC Operating Voltage Range 50–60 Hz 50–60 Hz Rated Line Frequency Power Output (maximum) 65 W 65 W Rated Output Current (maximum) 3.42 A 3.42 A Output Voltage...
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Page 60: Appendix B Adding An Image Restore Tool
Adding an Image Restore Tool Ensure that the boot order is set to use the Network as the first boot device. Ensure that IBR.exe (Image Restore) and Flash.dd are stored in the same directory on the server. (e.g., c:\program files\altiris\express\deployment server\images) From the Altiris Deployment Server Console, click File >... -
Page 61: Appendix C Configuring A Pxe Server
Configuring a PXE Server Prerequisites The services listed below must be running, and they may be running on different servers: ● Domain Name Service (DNS) ● Active Directory DHCP ● Remote Installation Services (RIS) on Microsoft Windows 2000 Server This documentation covers RIS setup, and assumes that servers 1, 2, and 3 (above) are already set up. -
Page 62: Configuring Remote Installation Services
Right-click DHCP (just above the domain name) and select Manage Authorized Servers. Click Authorize. Type the IP address of your RIS PXE server, and then click OK. Click OK. Log off from the DHCP Server. Configuring Remote Installation Services Use the default option to have RIS install on second hard drive (D:\ or E:\). Click Start >... -
Page 63: Ris Menu
Create a network boot disk to map drives. Refer to the Microsoft Web site for instructions about creating a network bootable diskette. For More Information HP Compaq t5000 Series Documentation (including white papers discussing software deployment methods): http://welcome.hp.com/country/us/en/support.html?pageDisplay=support. Type your model number into the for product box and navigate to the Manuals link. -
Page 64: Appendix D Ftp Update
FTP Update HP FTP Image Update Client is a utility that allows image update from an FTP share to an HP thin client system running the Windows Embedded Standard (WES) operating system. FTP Image Update is only provided on the t5570 WES image. -
Page 65: Description
Description The HP FTP Image Update Client can only be run by an administrator on an HP thin client system which has license to run XP Embedded operating system. Host Settings There are two ways to specify host settings: You can manually enter settings by clearing the Get Host Settings from DHCP server check box and filling in appropriate information to the Host ID, Path, User ID, and Password boxes. -
Page 66: Select Image To Update
A confirmation dialog similar to the following is displayed. Click No to abort the operation. If you click Yes, the HP FTP Image Update Client confirms that the flash drive has at least 200MB free to host the WinPE image. If the flash drive does not, the following error message is displayed. - Page 67 Select Image to Update...
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Page 68: Appendix E System Bios
Do not turn off power or attempt to reboot the thin client during the recovery process. Updating a BIOS To update the system BIOS, download the Softpaq (for the product being updated) from the HP Web site at: http://www.hp.com/, select Software and Driver Downloads, and then enter the model number of your thin client. - Page 69 To determine the BIOS family, version, and date on the thin client, press during system power-on to run the F10 Setup utility, then select System Information. To update the system BIOS, complete the following instructions: Download the Softpaq to a directory on your hard drive. The downloaded file is a self-extracting executable.
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Page 70: Appendix F Electrostatic Discharge
Use conductive field service tools. ● Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, contact an HP authorized dealer, reseller, or service provider. NOTE: For more information about static electricity, contact an HP authorized dealer, reseller, or service provider. -
Page 71: Index
6 changing BIOS settings hardware specifications 50 supported 6 in the repset utility 19 hardware, upgrades 6 USB device 14 using the F10 utility 20 headphone connector location 2 orientation components horizontal orientation 8 horizontal 8 front panel 2... - Page 72 power connector location 4 security power cord retention slot 5 cable routing slot 14 vertical orientation 9 power LED location 2 USB devices 14 VGA connector location 4 power output specifications 51 serial connector location 4 power supply specifications 51 serial number location 2 warnings power-on diagnostic tests 25...