Warranty Policy - Whirlpool WT1020Q Use And Care Manual

If your refrigerator is equipped with manual control
The temperature is regulated
through the knob located on the
refrigerator section.
Remove the glass or wire shelf
Position the refrigerator shelves according to what you want to store
in the refrigerator.
To remove the shelves:
1. Remove all the items from the shelves.
2. Uplift the back part of the shelf.
3. Slide out the shelf.
To replace the shelf:
1. Place the back part of the shelf over the rails on the sides of the
refrigerator cavity.
2. Guide and the front part of the shelf.
3. Slide the shelf until stop
Humidity control on crisper drawer
To preserve the freshness of your fruits and vegetables the
crisper humidity control has been included in your drawer.
This control regulates the intake of cold air into the crisper
drawer.
Set the crisper control to the left or the right depending on
the desired humidity level inside the crisper drawer.
To change the refrigerator light bulb
1. Unplug the refrigerator.
2. Remove the upper rack.
3. Remove the plastic cover (snap in).
4. Remove the bulb.
5. Replace with 25 watt bulb for household appliances.
6. Replace the cover.
7. Plug the refrigerator back.
NOTE: Not all bulbs will fit, be sure to replace one that has the same shape, size and electrical
characteristics.
*** If you have an LED (or LED lighting system) and perceives a malfunction or not light when you open the
refrigerator door, contact Whirlpool service center for support. ***
Push and pull.
Can shelf (some models)
This shelf is only for cans of 355 ml.
Noises coming from the refrigerator
Your new refrigerator could emit different noises, most of them are normal, but the hard solid surfaces
around like the floor, kitchen walls and the refrigerator might increase the noise perception.
Soft Whisper, soft whistle
This can be caused by the fan and the air flowing on the refrigerator
Soft hits, rattle noise
The thermostat doesn't produce hit noises itself, but when it turns off or on the compressor, which
produces the hits and rattling noises.
Water noises
After the refrigerator has been turned off, you might hear pipe licking noises for some minutes. You might
also hear water falling to the colleting bin and a peculiar sound of water falling into a hot surface during
the defrost cycles.
Before calling the technician
IT'S THE USER RESPONSIBILITY TO CHECK THE FOLLOWING INFORMATION BFORE CALLING THE
If you have followed the use and care manual instructions correctly and you still have questions about the operation of
the refrigerator, this guide provides solutions to correct problems detected at home.
IF THE REFRIGERATOR IS NOT OPERATING
• Plug the power cord connector correctly, DON'T USE CORD EXTENSIONS.
• Check THE ELECTRIC OUTLET ON THE WALL, IT COULD BE DAMAGED, try a different electric device to make sure the outlet is in
good conditions.
• Avoid operating different devices at the same time; THE ELECTRIC INSTALLATION WILL OVERHEAT.
• Make sure the TEMPERATURE CONTROL IS ON THE ON POSITION.
• Make sure the refrigerator IS NOT LOCATED NEXT TO A HEATING SOURCE like an oven, stove or direct sunlight.
• THE DOORS SHOULD CLOSE HERMETICALLY, check the magnetic seal on the doors.
• LEVEL THE REFRIGERATOR, remove the wooden bases and adjust the leveling screws (FIGURE 1).
• DON'T OVERLOAD THE REFRIGERATOR, the air won't flow freely inside the refrigerator.
• Set the temperature control knob on MED setting (medium cold) and wait at least 24 hours before changing the temperature again.
THE REFRIGERATOR OPERATES FOR LONG PERIODS
• Check that the CONDENSER IS FREE OF DUST AND LINT (FIGURE 1).
• AVOID OPENING THE REFRIGERATOR DOOR FREQUENTLY or for long periods.
• DON'T STORE HOT FOOD and store on closed containers.
IF YOU HEAR ACKWARD NOISES
• Check that THERE ARE NO OBJECTS OVER OR BEHIND THE REFRIGERATOR.
• THE COMPRESOR IS NOT WORKING CORRECTLY, there might be low voltage on the power supply. Check the intensity of the light
on a bulb at home, if the light is dimmed this means there is low voltage, please contact the Electricity Company to fix this problem. (FIGURE
25-Jul-2014 16:32:04 EDT | RELEASED
(on some models)
VERY IMPORTANT
TECHNICIAN:
MAGNETIC
FIGURE 1
SEALING
CONDENSER
LEVELING
COMPRESSOR
SCREWS

WARRANTY POLICY

WHIRLPOOL MEXICO S.A. DE C.V.
Address: Antigua carretera a Roma km 9, Col. Milagro, Apodaca, N.L., Mexico 66634, Tel. (01 81)
83-29-21-00, the terms of this policy applies for the buyer and the user of the refrigerator identified on
this warranty and covers only the following:
THE FOLLOWING MODELS ARE COVERED UNDER THIS WARRANTY:
WT1020Q, WT1020T, WT1020D, WT1120D,WT1130D
CONCEPTS COVERED BY THIS WARRANTY:
Manufacturing defects that totally or partially prevents the correct performance of the product discovered
during the validity terms of this warranty. In this case, the repair will not be billable for the buyer or the
user. If the replacement of a part, component, piece or the whole product, this will be covered by the
granter. The shipping expenses under the service area and labor for the repair covered under the warran-
ty will be payed by the granter.
TERMS THAT NULL THIS WARRANTY:
• When the product has been used different than the regular household use. (The refrigerator
is not designed for commercial or industrial use).
• When the product has not been operated as instructed in the manual or use and care guide
included with the unit.
• When the product has been altered or modified by personnel different than Whirlpool service
PROCEDURE TO CLAIM THIS WARRANTY:
When the buyer or end user considers that an event covered under this warranty has occurred, the user
will need to contact Whirlpool Service to the national Call Center, from Monterrey, N.L. and the cities
around call the number (81) 83-29-21-00 and from the rest of the country call 01-800-8-300-400; a
specialized service agent will help you. Our office address is Carretera Miguel Aleman Km. 16 Col. El
Milagro C.P. 66600. Apodaca, N.L. In our offices you can also find accessories and original parts. For
more information about our services please visit www.centrodesolucioneswhirlpool.com
This warranty has a validity of 1 YEAR on parts and labor and 3 YEARS on the sealing system of the
refrigerator starting on the purchase date.
NOTE: The sealing system of the refrigerator includes: COMPRESSOR, EVAPORATOR, DEHYDRA-
TOR FILTER, CONDENSER and CONNECTION AND SUCTION PIPE.
IMPORTANT NOTE
This document must be shown for any paperwork
related to this warranty.
THE BUYER MUST KEEP THIS DOCUMENT
ON A SAFE PLACE.
The buyer could claim this warranty described on
this policy at the distributor where the product was
purchased. In case of misplacement of the policy,
the distributor will dispatch a new warranty policy
after the purchase ticket or invoice has been
delivered to the distributor.
In some European factories the letter "W" of the part code mentioned herein will be automatically
replaced by the number "4000" (e.g. "W12345678" becomes "400012345678")
IF AFTER FOLLOWING THESE
INSTRUCTIONS THE REFRIGERATOR
STILL DOESN'T WORK,
CALL THE SERVICE CENTER
01 800 8 300 400
technicians.
VALIDITY:
IDENTIFICATION FORMAT
BUYER NAME:
ADDRESS:
TEL.
DISTRIBUTOR NAME:
ADDRESS:
TEL.
PRODUCT: MODEL:
SERIAL NUMBER:
DELIVERY DATE:
DISTRIBUTOR SIGNATURE AND STAMP
(Please include detailed information about street,
number, city, state and zip code)