Warranty Service Policy; Parts Replacement - Motorola MOTOFONE F3 Service Manual

Level 1 and 2 Service Manual

Warranty Service Policy

Parts Replacement

6809505A65-A
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
➧
Note: Emphasizes additional information pertinent to the subject
matter.
G
Caution: Emphasizes information about actions which may result in
equipment damage.
E
Warning: Emphasizes information about actions which may result
in personal injury.
Information from a screen is shown in text as similar as possible to what
appears in the display. For example,
The product will be sold with the standard 12 months warranty terms and
conditions. Accidental damage, misuse, and extended warranties offered by
retailers are not supported under warranty. Non warranty repairs are available at
agreed fixed repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.
Product Support
Customer's original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number,
description, crystal frequency, and operating frequency desired.
When the Motorola part number of a component is not known, use the product model
October 27, 2006
ALERTS
ALERTS or .
Introduction
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