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• Reply to a message — press 8.
• Save the message — press 9.
• Skip to the next message — press #.
Messages that are not saved or deleted remain in
your mail box as new messages. All messages are
automatically deleted after 21 days.
To retrieve deleted messages, press * 3. This
option only applies to the current voice mail
session. If you end the call, the messages will be
permanently deleted.
Important: After exiting the voice mail session, you
cannot recover deleted messages.
Changing Your Password
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 4 to access personal preferences.
3 Press 1 to modify password.
4 Enter your new password. It must be 4 to 7 digits
long.
Note: It is important that you choose a number
that is easy for you to remember, but hard
for someone else to guess. Passwords
using all the same digits, for example
4,4,4,4 or a sequential series of digits,
1,2,3,4, will not be accepted.
5 Press ** to return to the main menu.
Note: If you forget your password, contact
Customer Care.
Recording Your Name
When you send, reply to, or copy a message, your
name response precedes the message. To record
or re-record your name at any time:
1 From the main voice mail menu, press 4 to
access personal options.
2 Press 4 to access personal preferences.
3 Press 3 to access the record your name
option.
4 Press 2 to record your name.
5 Press ** to return to the main menu.
Recording Your Active
Greeting
You may want to include one or all of the following
options in your greeting so that callers will know
they are available.
• Press 1 to send a numeric message.
• Press # to skip the greeting and record a
message immediately.
Changing Your Password
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