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For online assistance, click on Contact Us to send us an e-mail
request. Our representatives are committed to assisting you. Every
effort will be made to address your questions or concerns within 24
hours. Contact us to add Wireless Web and other services, change
rate plans, inquire on your bill and more.
Or, call us at 1-800-639-6111 or dial 611 from your Nextel phone.
International Roaming Customer Care:
Call us at +1-201-531-5202 (toll-free from your Nextel phone).
We'll be happy to give you help, explanations and anything else you
need to enjoy your Nextel service as soon as possible!
Before you contact Nextel Customer Care for service or to resolve an
issue, be sure to have your IMEI number and your Model number ready.
These numbers are located on a sticker behind the battery on the back of
your Nextel phone. Your IMEI number is a 15-digit number beginning
with "000". The Model number is a 10-digit alpha-numeric code. You'll
want to record these numbers, and keep them handy, so that you can
replace the battery prior to contacting Customer Care.
Understanding Status Messages
You may receive status messages under certain conditions. Before
contacting Customer Care, note the message, numeric code, and the
conditions under which it appeared. The following table lists and
describes the status messages.
Status Messages
Number Not in
Service
User Not Available
100
Message Description
The number that you entered is not valid.
The phone that you called is either busy, out-of-
range, or turned off. Please try again later.
nextel.com
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