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Thuraya IP User Manual

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User Guide
ThurayaIP
Satellite Modem
All rights reserved. This publication and its contents are proprietary to Hughes
Network Systems, LLC. No part of this publication may be reproduced in any
form or by any means without the written permission of Hughes Network
Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband Unbound,
and Connect to the future are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.
Copyright © 2013 Hughes Network Systems, LLC
Revision A.3
3500175-0001
PROPRIETARY NOTICE

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  • Page 1 User Guide ThurayaIP Satellite Modem Revision A.3 3500175-0001 PROPRIETARY NOTICE All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

  • Page 2: Safety Information

    Safety Information For your safety and protection, read this entire user guide before you attempt to use ThurayaIP Satellite Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary. Warning Symbols Used in this Guide This section introduces the various types of warnings used in this document to alert you to possible safety hazards.

  • Page 3: Warnings For Thuraya Ip

    Warnings for HURAYA Do not stand in front of the Antenna This device emits radio frequency energy when in the transmit mode. To avoid injury, do not place head or other body parts in front of the satellite antenna when system is operational. Maintain a distance of one meter away from the front of ThurayaIP’s antenna.
  • Page 4 In the vicinity of blasting work and in explosive environments Never use ThurayaIP where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use ThurayaIP while at a petrol filling station.

  • Page 5: Hearing Aids

    ThurayaIP. INFORMATION TO USER Hughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9103 Satellite IP Terminal to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI EN 301 681 , ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1.

  • Page 6: Table Of Contents

    Contents SAFETY INFORMATION .................. II ............... ARNING YMBOLS SED IN THIS UIDE IP ................ARNINGS FOR HURAYA CONTENTS ..................... VI INTRODUCTION ....................7 FIRST TIME SET-UP ................... 7 ....................... 7 NPACKING ........... 2 OFTWARE NSTALLATION AND ONFIGURATION ..................3 ETTING...

  • Page 7: Introduction

    ..............25 DVANCED ETTINGS CREEN ..................27 OINTING CREEN ................28 EMOTE CCESS CREEN IP ................... 29 PGRADING HURAYA ................29 PGRADING OFTWARE TROUBLESHOOTING ..................30 ................30 ENERAL ROUBLESHOOTING ....................35 TATUS ODES GLOSSARY....................47 INDEX ......................49 Introduction Your ThurayaIP is a Satellite Modem that provides portable, high-speed data communications via satellite.

  • Page 8: Software Installation And Configuration

    Unpack the modem and accessory box items. ThurayaIP Satellite Modem AC Mains Power Adapter and cable (100 – 240V AC) Universal AC power plug travel adapter Rechargeable Lithium Ion Battery pack Ethernet cable (do not use cross-over cable) USB cable CD ROM User Guide (this document) Your Service Provider will supply a Subscriber Identification Module (SIM).

  • Page 9: Setting Up The Modem

    Setting Up the Modem There are five basic steps to getting your Modem up and running: Step 1: SIM insertion Step 2: Power Connection and Battery Charging Step 3: Obtain Initial GPS Fix using the ThurayaIP Step 4: Data Connections Step 5: Pointing to the Satellite 1: SIM I NSERTION...

  • Page 10: Step 4: Data Connections

    show how many GPS satellites are in view at any given time. You need all three satellite icons to be on solidly to obtain a GPS fix. If any are missing or flashing then the GPS signal is being blocked. GPS Satellite Icon Location on Display When the GPS icon stops flashing then ThurayaIP...

  • Page 11: Step 5: Pointing To The Satellite

    5: P OINTING TO ATELLITE ThurayaIP is controlled through a web browser interface (wMMI). To activate the wMMI, open the browser on your laptop. Enter http://192.168.128.100 in the browser URL address field. URL address field Note: You may want to store this URL as a browser bookmark. 2.
  • Page 12 Display 6. Once the ThurayaIP obtains sufficient signal strength from the satellite it will automatically connect and establish an IP data session. Check this on the home page by confirming that the “Network Status” line shows “Connected”. Congratulations! Your ThurayaIP is successfully connected.

  • Page 13: Quick Reference

    of the ThurayaIP User Guide. Do not stand in front of the Antenna ThurayaIP emits radio frequency energy when in the transmit mode. To avoid injury, do not place head or other body parts in front of the antenna when system is operational. Quick Reference This section serves as a reference guide, identifying the key operational aspects of using the...

  • Page 14: Stored Gps Location

    Upon power up, the ThurayaIP will attempt to update this GPS location since the Thuraya system will only allow access if your GPS location is not too old. If ThurayaIP has a valid GPS location then the GPS icon on the display will go from flashing to solid.

  • Page 15: Status /Menu Display

    Pointing In pointing mode GPS old GPS is older than the system time period allows Disconnected The terminal has no IP connection to the network, preventing data transfer Acquiring The terminal is attempting to connect to the network Tx{rate}/Rx{rate} Transmit and Receive streaming rates in kilobits per...

  • Page 16: Data Rate Selection

    Modify button within a Menu option allows you to change the current setting. The status display is the default display; after 30 seconds of inactivity, the display always reverts to the status display. Pressing the Menu button takes you through a circular list of menu items and then back to the status display.

  • Page 17: Receive Signal Strength Display

    The lower row of the LCD is dedicated to RSSI (signal strength) information. This is used to monitor incoming signal strength from the Thuraya satellite and permit pointing or re-pointing to occur at any time during operation. The display provides both a graphical and digital indication of the signal strength.

  • Page 18: Display Icons

    running on battery. Hint: If the rate is reduced to save power, the rapid RSSI update mode can be re-enabled for 5 minutes if you short press the Modify button while the status display is present. Audible Pointing Indicator An audible pointing indicator provides an audible representation of the signal strength during antenna pointing.

  • Page 19: Web Man Machine Interface (Wmmi) Screens

    It is displayed only if the Wireless LAN is on and WLAN encryption is turned on. Globe ICON The globe icon displays the state of IP connection over the satellite. • Off if no PDP context exists (no data traffic possible).

  • Page 20: Home Screen

    CREEN The Home screen provides you with key summary status information about ThurayaIP and is also a gateway into ThurayaIP management. Home Screen Network Status: Provides the status of the network connection. Transmit Rate: Provides the requested and actual transmit channel data rate.

  • Page 21: Properties Screen

    Quick Connect: These buttons access pre-stored connection profiles. GPS: The display includes the GPS receiver state (On/Off), GPS satellites visible, GPS validity, compass direction and antenna angle. To obtain a GPS fix, make sure there are at least three visible satellites reported. Once a GPS position is obtained, the ThurayaIP will provide the compass...

  • Page 22: Statistics Screen

    Ethernet, USB and WLAN MAC Addresses TATISTICS CREEN This screen provides you with an estimate of your data usage. Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the ThurayaIP terminal. You can view both “since power on”...

  • Page 23: Connection Management Screen

    ONNECTION ANAGEMENT CREEN Accessible from the Main Menu, the Connection Management Screen allows you to select from nine Quality of Service (QoS) quick connect buttons. Each button can be customized using the Details link on the Connection Management Screen. The customization parameters for each button are as follows: Connection Management Screen Transmit Rate and Receive Connection Rate: Allows you to select the...
  • Page 24 Status Screen This display gives you a summary of current Satellite Modem system configuration and performance. When the Status Window is open, its information is updated every minute. Note that if you are running on battery power, your available operating time will be reduced. Network Status: Provides the status of the network connection.

  • Page 25: Settings Screens

    ETTINGS CREENS From the Main menu you can select Settings to navigate among all the various Settings functions from the menu on the left side of the screen: • Network Settings • Security Management Settings • Login Settings • Advanced Settings ETWORK ETTINGS CREEN...
  • Page 26 Static IP Address: If this button is selected, the Modem uses the IP address you enter in the associated IP Address field. You should check this box and enter an IP address only if directed to do so by your Service Provider.

  • Page 27: Security Management Screen

    parameter. Be careful to establish a suitable firewall on this device to protect against malicious attacks from the Internet. APN Selection: If use of multiple Internet Service Providers is required, you can modify the current Access Point Name (APN) value. You should modify these fields only if directed to do so by your Service Provider.

  • Page 28: Login Settings Screen

    Note: If the SIM PIN code is incorrectly entered three times, the SIM will be locked until the PUK (Pin Unlock Key) number is entered. Consult your Service Provider if you do not have your PUK number. Change SIM PIN: If the SIM PIN is enabled, and you would like to change the existing PIN, click this link.

  • Page 29: Wlan Security Screen

    WLAN Configuration Screen WLAN Power: Select ON or OFF to turn the feature on or off. WLAN Power Off timeout: If disabled, there is no timeout. If this parameter is enabled, the WLAN will remain powered up for the selected timeout value after the terminal powers on. If no WLAN activity is detected during the timeout, the WLAN card will power down.
  • Page 30 WLAN Security Screen WLAN SSID Broadcast: Enable or Disable SSID broadcast. Security (WEP): Enable or Disable security for Wired Equivalent Privacy (WEP), a security protocol for the wireless local area network. WLAN Key to Use: Select the active key--Key1 through Key4--from a pull down menu.

  • Page 31: Advanced Settings Screen

    Buffering: When buffering is enabled the ThurayaIP can store more data to handle bursts of IP traffic from connected devices. When buffering is disabled, only the minimum of traffic is stored to reduce latency. Disable buffering for low latency traffic such as voice or video.
  • Page 32 Streaming Alert: When enabled, the ThurayaIP will beep twice every 30 seconds after 10 minutes of streaming inactivity (no transmit or receive data). You can cancel the alert by pressing an iMMI button. The terminal will also flash the LCD backlight every 10 seconds during any streaming QoS session unless the backlight is set to off.

  • Page 33: Pointing Screen

    OINTING CREEN The antenna pointing step can be enabled using the Antenna Pointing option on advanced settings screen described above. When this option is enabled, the ThurayaIP will stop in a pointing mode prior to accessing the network after powering up. This can be useful when optimal pointing is important, such as with fixed installations using an external antenna.

  • Page 34: Remote Access Screen

    The Remote Access Screen enables wMMI access from the satellite side of the terminal. To use the feature, select the Enabled option, type in a password and select Save. Obtain the Network IP Address from the Properties Screen and use that in the browser on the remote PC as follows: http://85.115.85.117:45380...

  • Page 35: Thurayaip

    1. Connect your PC/Notebook to the Internet using ThurayaIP (satellite service), wired LAN, or dial up connection. 2. Go to www.thuraya.com or use the Upgrade link on the Properties Page if connected to the ThurayaIP. 3. Go to the web site area for ThurayaIP updates.

  • Page 36: Troubleshooting

    Troubleshooting This section details the following: Some general hardware and software problems you may encounter in the installation and operation of ThurayaIP along with the possible source of these problems and how to correct them. System fault codes and descriptions reported to you by ThurayaIP the wMMI screens, along with their possible causes and solutions.
  • Page 37 The PC Windows Make sure the Windows network network settings settings in the PC are set to may not be choose IP settings automatically configured (DHCP). Then reboot the PC. correctly. The PC can only Disconnect all other LAN have one active connections.
  • Page 38 Problem Problem Possible Cause Possible Cause Action Action Problem Problem Possible Cause Possible Cause Action Action The SIM PIN code The code may If the SIM PIN is blocked, contact appears to be have been your Service Provider to obtain the invalid.
  • Page 39 Problem Problem Possible Cause Possible Cause Action Action Problem Problem Possible Cause Possible Cause Action Action The antenna may Turn ThurayaIP off and then back not be pointed on again, and attempt antenna properly. pointing again to improve the signal strength. You may need to reposition ThurayaIP, verifying that there are no obstructions blocking the satellite signal and that the...
  • Page 40 Problem Problem Possible Cause Possible Cause Action Action Problem Problem Possible Cause Possible Cause Action Action Satellite Modem Modem/battery is It the LCD display indicates an stops sending data overheated. over temperature condition let the even with good ThurayaIP cool down before network attempting to resume operation.

  • Page 41: Status Codes

    Status Codes Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 1 SIM card is not Absence or SIM card may not be present. installed. Power down, incorrect Remove the battery cover and install SIM card properly installation of the verify that the SIM card is present.
  • Page 42 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 3 SIM card access has Failure to access the This occurs after 3 failed been blocked. Please SIM card due to too attempts to enter the PIN.
  • Page 43 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 8 This terminal is not Network The Modem authorisation has allowed to connect to connection been removed by your Service the network.
  • Page 44 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 14 Network connection Network Contact your Service Provider to failure - User connection regain authorised service. Your authorisation failed. failure because Service Provider should check Please contact your the user is not...
  • Page 45 Assignment of an Power down ThurayaIP and try failure - Network invalid IP address again. If the problem continues, assigned an invalid IP by the network contact your Service Provider. address. Power down during The Service Provider should and try again.
  • Page 46 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 26 SIM card error - IMSI SIM card may SIM card was incorrectly field is longer than 8 have been programmed.
  • Page 47 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 41 Your PC is opening Applications (and Check your PC for applications large numbers of TCP possibly viruses) that may open large numbers connections (may be a on your PC are of connections and disable...
  • Page 48 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 105 Network You are using a If the problem continues with an connection failure – SIM card from a authorised SIM card, contact Roaming is not carrier that does your Service Provider.
  • Page 49 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 111 Network service is Network service If the problem continues, not available – Limited not available due contact your Service Provider. network service.
  • Page 50 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 117 Network Network If the problem continues, connection failure – connection contact your Service Provider. PDP rejected for failure – unknown Network may be down.
  • Page 51 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 123 Network Network Modify the QoS settings and try connection failure - connection again. If the problem continues, Requested QoS failure because set all QoS settings to the rejected by network.
  • Page 52 Number and Number and Number and Number and Cause Cause Cause Cause Solution Solution Solution Solution Description Description Description Description 129 Network access GPS fix may be Verify that the Modem has an blocked - GPS location too old. open view of the sky to get a may be too old.

  • Page 53: Glossary

    IP addresses in an organization's network. With use of the Internet Protocol, each machine that can connect to the Internet needs a unique IP address. You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically.
  • Page 54 SIM PIN each time you run the wMMI. This helps prevent unauthorised use of your SIM. Static IP Address: A static Internet Protocol (IP) address is a number that is assigned to a computer by an Internet Service Provider (ISP) to be its permanent address on the Internet.

  • Page 55: Index

    ........ 25 proxy server ...... 2, 31, 33 battery . iv, 3, 9, 11, 12, 13, 18, 30, Public Network IP Address 16, 20, 33, 34, 35, 45 battery door ......iv, 3 QoS ....9, 10, 11, 17, 44, 48 browser ..

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