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Thuraya ThurayaDSL User Manual

Satellite ip modem
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Summary of Contents for Thuraya ThurayaDSL

  • Page 2: User Manual

    User Manual ThurayaDSL Satellite IP Modem Revision C...
  • Page 3 Hughes Network Systems, LLC. neither endorses nor otherwise sponsors any such products or services referred to herein. HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. THURAYA trademark is the sole and exclusive property of Thuraya Satellite Telecommunications Company.

  • Page 5: Safety Information

    Safety Information For your safety and protection, read this entire user manual before you attempt to use ThurayaDSL Satellite IP Modem. In particular, read this safety section carefully. Keep this safety information where you can refer to if necessary. Warning Symbols Used in this Manual This section introduces the various types of warnings used in this document to alert you to possible safety hazards.
  • Page 6 Areas with a potentially explosive environment are often, but not always, clearly marked. Do not use ThurayaDSL while at a petrol filling station. Do not use near fuel or chemicals. ThurayaDSL Satellite IP Modem User Manual...
  • Page 7 Qualified service Do not attempt to disassemble your ThurayaDSL. ThurayaDSL does not contain consumer-serviceable components. Only qualified service personnel may install or repair equipment. Batteries and accessories Use approved batteries (HNS P/N 3003082-0002) and accessories only. Use of non-approved accessories may result in loss of performance, damage to ThurayaDSL, fire, electric shock or injury.
  • Page 8 Many types of older hearing aids may be susceptible to interference, making it very difficult to use them near a Satellite IP Modem. Should interference be experienced, maintain additional separation between you and ThurayaDSL. ThurayaDSL Satellite IP Modem User Manual...

  • Page 9: Table Of Contents

    Step 1: Unpack ThurayaDSL ......................4 Step 2: Unpack ThurayaDSL – Power ..................5 Step 3: Obtain Initial GPS Fix for ThurayaDSL ................ 6 Step 4: Connect ThurayaDSL Using Ethernet ................7 Step 5: Rough Pointing to Satellite ....................8 Step 6: Fine Pointing to the Satellite ..................
  • Page 10 Security Management Screen....................26 Login Settings Screen ........................28 Advanced Settings Screen ......................28 DSL .....................30 PGRADE HURAYA Upgrading Software........................30 TROUBLESHOOTING ................30 ....................31 ENERAL ROUBLESHOOTING ........................36 AULT ODES GLOSSARY....................45 INDEX ......................47 ThurayaDSL Satellite IP Modem User Manual...

  • Page 11: Introduction

    Internet while only sending or receiving the data that you need at speeds of up to 144kbits/s, just as if you were sitting at your office desk. ThurayaDSL works with your computer using an Ethernet connection. While ThurayaDSL operates very similar to other data modems that you may be familiar with, there are a few important operating differences to note.

  • Page 12: First Time Set-Up

    This section guides you through the process of setting up and configuring your ThurayaDSL for the first time. The steps presented should be followed in the order given. When you are finished, your computer and ThurayaDSL will both be set up and ready to use.

  • Page 13: Minimum System Requirements And Software Installation

    For Safari, select System Preferences / Network / Built-in Ethernet / Proxies and uncheck the box labelled ‘Web Proxy (HTTP).’ When complete please close your browser. DO NOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION. ThurayaDSL Satellite IP Modem User Manual...

  • Page 14: First Time Set-Up Overview

    First Time Set-up Overview There are 7 basic steps to getting your ThurayaDSL up and running: Step 1: Unpack ThurayaDSL Step 2: Unpack ThurayaDSL – Power Step 3: Obtain Initial GPS Fix for ThurayaDSL Step 4: Connect Using Ethernet Step 5: Rough Pointing to Satellite...

  • Page 15: Step 2: Unpack Thurayadsl - Power

    Step 2: Unpack ThurayaDSL – Power Insert Battery after the SIM has been installed. Plug in Power cable and charge the battery for 3 hours. ThurayaDSL Satellite IP Modem User Manual...

  • Page 16: Step 3: Obtain Initial Gps Fix For Thurayadsl

    Place ThurayaDSL outside on a flat surface with a clear view of the sky. Power up ThurayaDSL by pressing the Power button. ThurayaDSL is now attempting to locate itself using GPS. This may take up to five minutes. It is important that ThurayaDSL is placed away from buildings, trees and other obstacles that might block a clear view of the sky.

  • Page 17: Step 4: Connect Thurayadsl Using Ethernet

    Connect the Ethernet cable to your laptop’s network interface and insert the other end of the connector into the ThurayaDSL. Note: Any CAT 5 Ethernet cable can be used to connect the laptop and ThurayaDSL as long as it is less than100 meters in length.

  • Page 18: Step 5: Rough Pointing To Satellite

    Step 5: Rough Pointing to Satellite ThurayaDSL is controlled through a web browser interface. To activate the MMI (ThurayaDSL’s user interface), open the ‘Internet Explorer or Netscape browser on your laptop. Enter http://192.168.128.100 in the browser URL address field. URL address field "...
  • Page 19 Compass Direction Note the Compass Direction and Antenna Angle from the MMI as shown above; these will be used to assist you in roughly pointing the ThurayaDSL antenna towards the satellite. Rough pointing consists of determining the rough direction and elevation angle that the antenna needs to “see” the THURAYA Satellite.
  • Page 20 Look at the MMI pointing screen and determine the elevation angle needed for the antenna. Tilt antenna up and down to the correct antenna angle. Antenna Angle The small arrow on ThurayaDSL Protractor should point to the number that was read off the MMI pointing screen. ThurayaDSL Satellite IP Modem User Manual...

  • Page 21: Step 6: Fine Pointing To The Satellite

    " The power light must be flashing red/amber or amber/green. If this is not the case, turn the ThurayaDSL off and then back on to re-enter the pointing display. Note...
  • Page 22 Find the centre peak of the signal strength using one of the methods described on the prior page. Once a peak has been found keep ThurayaDSL antenna at that angle. Tilt antenna up and down ThurayaDSL Satellite IP Modem User Manual...

  • Page 23: Step 7: Exit Pointing Mode

    Or, press the Exit Pointing button on the terminal. Congratulations! Your ThurayaDSL is successfully connected. Note: If you are unable to successfully connect to the Internet, please see the troubleshooting section of the ThurayaDSL Satellite IP Modem User Manual. ThurayaDSL Satellite IP Modem User Manual...

  • Page 24: Quick Reference

    ThurayaDSL out to a clear space to obtain a new GPS location. It may be possible to obtain a new GPS location in a less favourable circumstance, but the time to completion may be longer.

  • Page 25: Antenna Pointing

    (like the display screen of a laptop computer) ensuring that nothing but open sky is between the ThurayaDSL’s lid and the Thuraya Satellite. If the view is blocked by trees, mountains, buildings or similar objects then you must relocate ThurayaDSL.

  • Page 26: Controls And Indicators

    Normal Operational Mode: The Power Light is on solid if the ThurayaDSL is running on AC Mains power and flashing if the ThurayaDSL is on battery power. The colour of the Power light will be amber if the terminal is not yet connected to the network and green if the network is available for use.

  • Page 27: Exit Pointing Button

    AC mains power. If the Light is flashing green, the ThurayaDSL is connected to AC mains power and the battery is charging. If the Light is green, the ThurayaDSL is connected to AC mains power and the battery is fully charged.

  • Page 28: Thurayadsl Antenna Protractor

    Reference the compass during the Antenna Pointing process to get the correct Compass Direction needed for the antenna. The illustration shows an example of a South-West orientation. " The compass can be affected when close to magnetic fields or metallic objects. Note ThurayaDSL Satellite IP Modem User Manual...

  • Page 29: Mmi Screens

    MMI Screens Pointing Screen The Pointing Screen provides the best way to orient ThurayaDSL towards the satellite. Once ThurayaDSL is powered up, open your browser and enter http://192.168.128.100 into the browser Address field If you enable a SIM Personal Identification Number (PIN) and a Security Code, you are prompted to enter these values before advancing to other ThurayaDSL Administration pages in the MMI.

  • Page 30: Home Screen

    The orange peak-hold bar at the end of the blue bar identifies the highest signal strength measured during antenna pointing and will help you optimise the pointing direction. Use this display when fine tuning ThurayaDSL’s orientation to the satellite. Signal strength is only a relative measure of the satellite signal strength and may vary from location to location.
  • Page 31 Network Status: Available, Acquiring, or Unavailable. If the status is Available then ThurayaDSL is ready to send and receive your data over the network. If the status is Unavailable then see the Fault Status for an indication of why a network connection is not available.

  • Page 32: Properties Screen

    IP packets received by and sent from the ThurayaDSL terminal. You can view both “since power on” (per session) and “Cumulative” (lifetime) data usage counts. To reset the data counters of a session, simply select the reset button for either transmit or receive and click the Apply button.
  • Page 33 HNS assumes no liability if differences are found between data usage figures and your actual bill. Note If ThurayaDSL is shutdown improperly, user data values on the lifetime session may be lost and not recorded. ThurayaDSL Satellite IP Modem User Manual...

  • Page 34: Status Screen

    ThurayaDSL status. Status Window This window gives you a summary of current ThurayaDSL system configuration and performance. When the Status Window is open, its information is updated every minute. If you are running on battery power, this will reduce your available operating time.

  • Page 35: Settings Screens

    Whenever you modify the DNS addresses on the Network Settings screen, you must exit the MMI, reboot your computer, and power the ThurayaDSL off and then back on so that the new settings can take effect. ThurayaDSL Satellite IP Modem User Manual...

  • Page 36: Security Management Screen

    SAVE button, exit the MMI, and reboot your computer. You will also need to turn ThurayaDSL off and then on again so that the new settings can take effect. If you want the values you have entered to be ignored because of error or uncertainty, click the CANCEL button and the Network Settings remain as they were with no reboot required.
  • Page 37 PIN, and click the SAVE. Note: If the SIM PIN code is entered wrong three times, the ThurayaDSL will be locked until the PUK (Pin Unlock Key) number is entered. Consult your Service Provider if you do not remember your PUK number.

  • Page 38: Login Settings Screen

    " If you forget the security code you will not be able to use ThurayaDSL with a different SIM. Note When you enter the Security Code for the first time, no old Security Code entry is required. Whenever you enter or modify the Security Code, you must exit the MMI, and turn ThurayaDSL off and then on again so that the new settings can take effect.
  • Page 39 Advanced Settings Antenna Pointing: This dropdown menu determines whether the Pointing Display comes up each time ThurayaDSL is booted. If the ThurayaDSL is not moved between sessions, this option can be disabled to bypass the pointing state upon power up.

  • Page 40: Upgrade Thurayadsl

    ThurayaDSL along with the possible source of these problems and how to correct them. • System fault codes and descriptions reported to you by ThurayaDSL on the MMI screens, along with their possible causes and solutions. ThurayaDSL Satellite IP Modem User Manual...

  • Page 41: General Troubleshooting

    If you find any damage, replace battery. The ThurayaDSL was When the ThurayaDSL is reset while reset while under under battery power (no AC Mains battery power connected), you must turn it back on manually.
  • Page 42 After three failed attempts to enter the appears to be invalid. been changed. Security Code, you must switch the ThurayaDSL off and on again. If you forgot the Security Code, contact your Service Provider. The SIM PIN code The code may have If the SIM PIN is blocked, contact your appears to be invalid.
  • Page 43 Make sure no obstruction is blocking the GPS locate itself using GPS. signal. antenna and that the ThurayaDSL has a clear view of at least 3/4 of the sky. Make sure that you do not place your hand or another object over the GPS antenna.
  • Page 44 The indicator lights blink red. ThurayaDSL cannot Antenna pointing mode Turn the ThurayaDSL off and on again to enter antenna pointing cannot be accessed enter antenna pointing mode. mode while you are without power cycling trying to reposition the ThurayaDSL.
  • Page 45 Antenna moves after ThurayaDSL was Use tie-down clips provided with the pointing. moved by the wind. ThurayaDSL to fix the unit in place. ThurayaDSL Satellite IP Modem User Manual...

  • Page 46: Fault Codes

    Service Provider for service. 2 SIM card read/write Failure to read from or Power down ThurayaDSL and try again. error. Power down and write to the SIM card. SIM card may be damaged. Visually inspect try again.
  • Page 47 Solution Description again. 5 SIM card is not Hardware failure to Power down ThurayaDSL and try again. responding. Power down access the SIM card. SIM card may be damaged. Visually inspect and try again. the SIM card and return it to your Service Provider if damaged.
  • Page 48 Home Location Registry. Provider. 17 Network connection Network connection Power down ThurayaDSL and try again. If failure because network the problem continues, contact your Service failure - N-SAPI has already been used. Power down and assigned an N-SAPI that is Provider.
  • Page 49 SIM card was incorrectly programmed. been programmed The SIM card must be replaced by field is longer than 8 bytes and is invalid. incorrectly. another from your Service Provider. Please contact your Service Provider. ThurayaDSL Satellite IP Modem User Manual...
  • Page 50 Service Provider. cannot recover from to the network. this error. 101 You were detached Connection broken by Power down ThurayaDSL and try again. If by the network. The the Network. the problem continues, contact your Service ThurayaDSL terminal is Provider.
  • Page 51 Service Provider. network service. service. Reacquiring connection… 112 Network service is Network service not You should verify that the not available - Invalid available because the ThurayaDSL has an open view of the ThurayaDSL Satellite IP Modem User Manual...
  • Page 52 Service Provider. 113 Network service is Network connection Verify that the ThurayaDSL has an failure because the of open view of the sky to get a GPS fix. not available – Invalid position for the selected an invalid GPS position.
  • Page 53 126 Network access Network connection Network access is blocked. The temporarily unavailable - failure because network network will send the ThurayaDSL a access is blocked. timer value, and the ThurayaDSL will please wait, the ThurayaDSL terminal attempt to connect again when the should automatically timer is complete.
  • Page 54 GPS fix. and a new connection cannot be made, contact your Service Provider. Verify that the ThurayaDSL has an 129 Network access GPS fix may be too old. open view of the sky to get a GPS fix.

  • Page 55: Glossary

    Fault Code: A number which uniquely references an error in a hardware or software system. In ThurayaDSL, if there is a fault detected, the fault code and a description are displayed at the bottom of the ThurayaDSL MMI Home and Status screens.
  • Page 56 SIM: Subscriber Identification Module. Your Service Provider issues you a SIM, containing your SIM Personal Identification Number (PIN) and other security- related information. You insert the SIM into ThurayaDSL SIM holder as part of ThurayaDSL hardware setup. If you configure the ThurayaDSL to enable SIM PIN security, each time you invoke the ThurayaDSL MMI after turning on the ThurayaDSL, PIN authorisation is required in order to use the system.

  • Page 57: Index

    ThurayaDSL antenna protractor, 19 OVERAGE IRST Step 1: Unpack THURAYADSL, 4 Step 2: Unpack THURAYADSL – Power, 5 Step 3: Obtain initial GPS fix, 6 Step 4: Connect THURAYADSL using Ethernet, 7 Step 5:Rough Pointing to Satellite, 8 Step 6: Fine Pointing to Satellite, 11...
  • Page 58 In vicinity of blasting work or explosive environments, ii Pacemakers, iii Properly ground antenna, ii Qualified service, iii Troubleshooting, 32 Fault Codes, 38 General, 33 Unpacking ThurayaDSL, 2 Upgrade ThurayaDSL, 31 Upgrading Software, 31 ThurayaDSL Satellite IP Modem User Manual...
  • Page 59 ThurayaDSL Satellite IP Modem User Manual...

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