Troubleshooting - Philips HTS3541 User Manual

8

Troubleshooting

Warning
•
Risk of electric shock. Never remove the casing
of the product.
To keep the warranty valid, never try to repair the
product yourself.
If you have problems using this product, check the
following points before you request service. If you
still have a problem, get support at www.philips.
com/support.
Main unit
The buttons on the home theatre do not work.
•
Disconnect the home theatre from the
power supply for a few minutes, then
reconnect.
Picture
No picture.
•
Make sure that the TV is switched to the
correct source for the home theatre.
No picture on a TV connected through HDMI.
•
Make sure that the HDMI cable is not faulty. If
it is faulty, replace it with a new cable.
• ( Home ) and then 731 on the
Press
remote control to restore the default picture
resolution.
•
Change the HDMI video setting, or wait for
10 seconds for auto recovery (see 'Picture
and video settings' on page 17 ) .
Disc does not play high-defi nition video.
•
Make sure that the disc contains high-
defi nition video.
•
Make sure that the TV supports high-
defi nition video.
•
Use an HDMI cable to connect to the TV.
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Sound
No sound from home theatre speakers.
•
Connect the audio cable from your home
theatre to your TV or other devices. You do
not need a separate audio connection when
the home theatre and TV are connected
through an HDMI ARC connection.
•
Set up the audio for the connected device
(see 'Set up the audio' on page 10 ) .
•
Reset your home theatre to its factory
settings (see 'Restore default settings' on
page 18 ) , then switch it off and switch on
again.
• On your home theatre, press SOURCE
repeatedly to select the correct audio input.
Distorted sound or echo.
•
If you play audio from the TV through the
home theatre, make sure that the TV is
muted.
Audio and video are not synchronised.
•
1) Press SOUND SETTINGS . 2) Press
the Navigation buttons (left/right) to select
AUD SYNC , and then press OK . 3) Press
the Navigation buttons (up/down) to
synchronise the audio with the video.
Play
Cannot play a disc.
•
Clean the disc.
•
Make sure that the home theatre supports
the type of disc (see 'Media formats' on page
20 ) .
•
Make sure that the home theatre supports
the region code of the disc .
•
If the disc is a DVD±RW or DVD±R disc,
make sure that it is fi nalized.
Cannot play a DivX fi le.
•
Make sure that the DivX fi le is encoded
according to the 'Home Theatre Profi le' with
the DivX encoder.
•
Make sure that the DivX fi le is complete.
DivX subtitles do not display correctly.
•
Make sure that the subtitle fi le name is the
same as the movie fi le name (see 'Subtitles'
on page 12 ) .
•
Select the correct character set: 1) Press
OPTIONS . 2) Select [Character Set] .
3) Select the supported character set.
4) Press OK .
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