Dell Precision Mobile Workstation M4800 Owner's Manual
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Dell Precision Mobile Workstation M4800 Owner's Manual

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Dell Precision Mobile Workstation M4800
Owner's Manual
Regulatory Model: P20E
Regulatory Type: P20E001

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Summary of Contents for Dell Precision Mobile Workstation M4800

  • Page 1 Dell Precision Mobile Workstation M4800 Owner's Manual Regulatory Model: P20E Regulatory Type: P20E001...
  • Page 2 Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other ™ jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 Working on Your Computer................6 ....................6 Before Working Inside Your Computer ..........................7 Recommended Tools ........................7 Turning Off Your Computer ....................8 After Working Inside Your Computer 2 Removing and Installing Components............. 9 ........................... 9 System Overview ...................9 Inside view —...
  • Page 4 ......................27 Installing the Video-Card Fan ......................27 Removing the Coin-Cell Battery ......................28 Installing the Coin-Cell Battery ........................28 Removing the Palmrest .........................30 Installing the Palmrest ....................31 Removing the ExpressCard Module ..................... 32 Installing the ExpressCard Module ....................33 Removing the Processor Heat-Sink ....................
  • Page 5 Deleting or Changing an Existing System and/or Setup Password 4 Diagnostics......................69 ............69 Enhanced Pre-Boot System Assessment (ePSA) Diagnostics 5 Troubleshooting Your Computer..............70 ..........................70 Device Status Lights ..........................71 Battery Status Lights ........................71 Technical Specification 6 Contacting Dell....................79 ........................... 79 Contacting Dell...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Recommended Tools

    CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. Disconnect all network cables from the computer. Disconnect your computer and all attached devices from their electrical outlets. Close the display and turn the computer upside-down on a flat work surface.

  • Page 8: After Working Inside Your Computer

    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Connect any external devices, such as a port replicator, battery slice, or media base, and replace any cards, such as an ExpressCard.

  • Page 9: Removing And Installing Components

    Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. System Overview Inside view — back hard-drive latch Micro SIM card slot battery release latch WWAN card / mSATA SSD card video-card fan WLAN card primary memory...

  • Page 10: Removing The Secure Digital (Sd) Card

    Inside view — front video-card heatsink video card I/O Board processor heatsink express card module Unified Security Hub (USH) Board secondary memory wi-fi switch board Removing the Secure Digital (SD) Card Follow the procedures in Before Working Inside Your Computer. Press in on the SD card to release it from the computer.

  • Page 11: Removing The Expresscard

    Removing the ExpressCard Follow the procedures in Before Working Inside Your Computer. Press in on the ExpressCard to release it from the computer. Slide the ExpressCard out of the computer. Installing the ExpressCard Slide the ExpressCard into its slot until it clicks into place. Follow the procedures in After Working Inside Your Computer.

  • Page 12: Installing The Battery

    Installing the Battery Slide the battery into its slot until it clicks into place. Follow the procedures in After Working Inside Your Computer. Removing the Micro Subscriber Identity Module (SIM) Card Follow the procedures in Before Working Inside Your Computer. Remove the battery.

  • Page 13: Installing The Micro Subscriber Identity Module (Sim) Card

    Installing the Micro Subscriber Identity Module (SIM) Card Push in the micro SIM card into its slot. Install the battery. Follow the procedures in After Working Inside Your Computer. Removing the Keyboard Trim Follow the procedures in Before Working Inside Your Computer. Remove the battery.

  • Page 14: Installing The Keyboard Trim

    Installing the Keyboard Trim Slide in the keyboard trim from the front and align it to its original position on the computer. Ensure that the hard-tab on the left corner snaps into place.

  • Page 15: Removing The Keyboard

    Press along the sides of the keyboard trim until it snaps in place. Install the battery. Follow the procedures in After Working Inside Your Computer. Removing the Keyboard Follow the procedures in Before Working Inside Your Computer. Remove the: a. battery b.
  • Page 16 Starting from the bottom of the keyboard, separate the keyboard from the computer and flip the keyboard over. Disconnect the keyboard-data cable from the system board and remove the keyboard.

  • Page 17: Installing The Keyboard

    Installing the Keyboard Connect the keyboard-data cable to the system board. NOTE: Ensure that you fold the keyboard-data cable in perfect alignment. Press the keyboard in its compartment. Tighten the screws to secure the keyboard to the computer. Press over the cross section of the following keys to secure the keyboard to the computer: a.

  • Page 18: Removing The Base Cover

    Install the: a. keyboard trim b. battery Follow the procedures in After Working Inside Your Computer. Removing the Base Cover Follow the procedures in Before Working Inside Your Computer. Remove the battery. Remove the screws that secure the base cover to the computer. Press the rubber tabs towards the rear of the computer to disengage the base cover.
  • Page 19 Lift and remove the base cover from the computer.

  • Page 20: Installing The Base Cover

    Installing the Base Cover Slide in and place the base cover to align with the screw holes correctly on the computer. Tighten the screws to secure the base cover to the computer. Install the battery. Follow the procedures in After Working Inside Your Computer. Removing the Primary Memory Follow the procedures in Before Working Inside Your Computer.

  • Page 21: Installing The Secondary Memory

    Installing the Secondary Memory Insert the secondary memory into the memory socket. Press down the memory to secure the memory module to the system board. Install the: a. keyboard b. keyboard trim c. battery Follow the procedures in After Working Inside Your Computer. Removing the Optical Drive Follow the procedures in Before Working Inside Your Computer.

  • Page 22: Installing The Optical Drive

    Pry and slide out the optical drive to remove it from the computer. Remove the screws that secure the drive-latch bracket to the optical drive and remove the bracket. Installing the Optical Drive Tighten the screws to secure the drive-latch bracket to the optical drive. Slide the optical drive into its slot and tighten the screw to secure the optical drive to the computer.

  • Page 23: Removing The Hard Drive

    Removing the Hard Drive Follow the procedures in Before Working Inside Your Computer. Remove the: a. battery b. base cover Remove the screws that secure the hard drive to the computer. Slide the hard -drive latch to the unlock position and pull out the hard drive from the computer. Flex the hard-drive bracket outward and pull out the hard drive from the bracket.

  • Page 24: Installing The Hard Drive

    Installing the Hard Drive Engage the hard -drive bracket to the hard drive. Insert the hard drive into its slot in the computer till it clicks in place. Tighten the screws to secure the hard drive to the computer. Install the: a.

  • Page 25: Installing The Wireless Wide Area Network (Wwan) Card (Optional)

    a. Disconnect and un-route and remove the antenna cables connected to the WWAN card. b. Remove the screw that secures the WWAN card to the computer. c. Remove the WWAN card from the computer. NOTE: The location of the WWAN card may vary from what is displayed in the illustrations. Installing the Wireless Wide Area Network (WWAN) Card (Optional) Slide the WWAN card in the WWAN card slot.

  • Page 26: Installing The Processor Fan

    Installing the Processor Fan Connect the processor-fan cable. NOTE: Ensure that the processor-fan cable does not protrude outside its compartment. Insert the processor fan into its slot in the computer. Tighten the screws that secure the processor fan to the computer. Install the: a.

  • Page 27: Installing The Video-Card Fan

    Installing the Video-Card Fan Connect the video-card fan cable. NOTE: Ensure that the video-card fan cable does not protrude outside its compartment. Insert the video-card fan into its slot and tighten the screws to secure it to the computer. Install the: a.

  • Page 28: Installing The Coin-Cell Battery

    Installing the Coin-Cell Battery Replace the coin-cell battery in its slot in the computer. Connect the coin-cell battery cable. Install the: a. base cover b. battery Follow the procedures in After Working Inside Your Computer. Removing the Palmrest Follow the procedures in Before Working Inside Your Computer. Remove the: a.
  • Page 29 Flip the computer and disconnect the following cables from the system board: a. media board b. speaker c. touchpad d. power button Remove the screws that secure the palmrest to the computer and flip it over from the edge to remove from the computer.

  • Page 30: Installing The Palmrest

    Installing the Palmrest Slide in the palmrest from the front and align it to its original position on the computer. Press on the positions indicated until it snaps in place.

  • Page 31: Removing The Expresscard Module

    Connect the following cables to the system board: a. power button b. touchpad c. speaker d. media board e. fingerprint f. RFID Tighten the screws to secure the palmrest to the front of the computer. Tighten the screws to secure the palmrest to the base of the computer. Install the: a.

  • Page 32: Installing The Expresscard Module

    d. keyboard trim e. keyboard f. optical drive g. hard drive h. palm rest Disconnect the : a. ExpressCard cable from the system board b. USH board cable from the USH board Remove the screws that secure the ExpressCard module to the computer and remove the ExpressCard module.

  • Page 33: Removing The Processor Heat-Sink

    a. palm rest b. hard drive c. optical drive d. keyboard e. keyboard trim f. base cover g. battery h. ExpressCard Follow the procedures in After Working Inside Your Computer. Removing the Processor Heat-Sink Follow the procedures in Before Working Inside Your Computer. Remove the: a.

  • Page 34: Removing The Processor

    g. keyboard trim h. base cover battery Follow the procedures in After Working Inside Your Computer. Removing the Processor Follow the procedures in Before Working Inside Your Computer. Remove the: a. battery b. base cover c. keyboard trim d. keyboard e.
  • Page 35 a. battery b. base cover c. keyboard trim d. keyboard e. optical drive f. hard drive g. palm rest h. heat-sink fan heatsink Disconnect and un-route any antenna cables connected to the installed wireless cards. Remove the antenna cables from the routing channels. Perform the following steps as shown in the illustration:...

  • Page 36: Installing The Video-Card Heat Sink

    a. Loosen the captive screws that secure the video-card heat sink to the computer. [1, 2, 3, 4] b. Lift up and remove the video-card heat sink from the computer. Installing the Video-Card Heat Sink Replace the video-card heat sink in its slot. Tighten the captive screws to secure the video-card heat sink to the computer.

  • Page 37: Installing The Video Card

    Perform the following steps as shown in the illustration: a. Remove the screws that secure the video card to the computer. b. Remove the video card from the computer. Installing the Video Card Slide the video card into its original position in the computer. Press down the video card and tighten the screws to secure the video card to the computer.
  • Page 38 Remove the screw that secures the I/O board to the computer. Lift the right edge of the I/O board upwards to disengage the connector and remove it from computer.

  • Page 39: Installing The I/O Board

    Installing the I/O Board Connect the I/O board connector and slide the I/O board into its slot in the computer. Tighten the screw to secure the I/O board to the computer. Connect the ExpressCard module connector to the I/O board. Install the: a.

  • Page 40: Installing The Switch Board

    Installing the Switch Board Align the switch board to its original position on the computer. Tighten the screws to secure the switch board to the computer. Connect the switch-board cable to the system board and secure it through the routing channel. Install the: a.

  • Page 41: Removing The Display Assembly

    Install the: a. palmrest b. hard drive c. optical drive d. keyboard e. keyboard trim f. base cover g. battery Follow the procedures in After Working Inside Your Computer. Removing the Display Assembly Follow the procedures in Before Working Inside Your Computer. Remove the: a.
  • Page 42 Flip the computer and remove the screws from the bottom and back of the computer. Remove the screw that secures the low-voltage differential signalling (LVDS) cable bracket. Remove the LVDS cable bracket and disconnect the LVDS and camera cable from the system board.

  • Page 43: Installing The Display Assembly

    Remove the screws that secure the display assembly to the computer. Lift up and remove the display assembly from the computer. Installing the Display Assembly Tighten the screws to secure the display assembly in place. Connect the camera and LVDS cables to the connectors on the system board. Place the LVDS cable bracket on the computer and tighten the screw to secure it to the computer.

  • Page 44: Removing The Hinge Cover

    b. hard drive c. optical drive d. keyboard e. keyboard trim f. base cover g. battery Follow the procedures in After Working Inside Your Computer. Removing the Hinge Cover Follow the procedures in Before Working Inside Your Computer. Remove the: a.

  • Page 45: Removing The System Board

    g. base cover h. battery Follow the procedures in After Working Inside Your Computer. Removing the System Board Follow the procedures in Before Working Inside Your Computer. Remove the: a. SD card b. ExpressCard c. battery d. base cover e. keyboard trim f.
  • Page 46 Remove all mini-cards (if available). Remove the screws that secure the system board in place and lift the top edge of the system board to a 20° angle. Disconnect the power connector cable and remove the system board.

  • Page 47: Installing The System Board

    Installing the System Board Connect the power connector cable to the system board. Place the system board in its compartment. Tighten the screws to secure the system board to the computer. Connect the following cables: a. USH connector b. wi-fi switch cable c.

  • Page 48: Removing The Power-Connector Port

    m. optical drive n. keyboard o. keyboard trim p. base cover q. battery r. ExpressCard s. SD card Follow the procedures in After Working Inside Your Computer. Removing the Power-Connector Port Follow the procedures in Before Working Inside Your Computer. Remove the: a.

  • Page 49: Installing The Power-Connector Port

    Installing the Power-Connector Port Insert the power-connector port in its slot and route the power-connector cable to the chassis. Install the: a. system board b. display assembly c. I/O board d. video card e. video-card heat sink f. processor g. processor heatsink h.

  • Page 50: Installing The Display Bezel

    Work your way around the sides and top edge of the display bezel and remove the display bezel from the computer . Installing the Display Bezel Slide in the display bezel from the bottom and press on the display bezel.

  • Page 51: Removing The Display Panel

    Work around the entire bezel until it snaps onto the display assembly. Install the battery. Follow the procedures in After Working Inside Your Computer. Removing the Display Panel Follow the procedures in Before Working Inside Your Computer. Remove the: a. battery b.
  • Page 52 Peel back the adhesive tape that secures the LVDS cable to the display panel. Disconnect the LVDS cable.
  • Page 53 Remove the screws that secure the display brackets to the display panel. Remove the display brackets.

  • Page 54: Installing The Display Panel

    Installing the Display Panel Align the display brackets to the display panel. Tighten the screws to secure the display brackets to the display panel. Connect the LVDS cable and affix the adhesive tape. Align the display panel in its original position on the computer. Tighten the screws to secure the display panel to the display assembly.

  • Page 55: System Setup

    Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 56: System Setup Options

    Table 1. Navigation Keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable.
  • Page 57 Option Description NOTE: Without this option, only UEFI option ROMs will load. This option is required for Legacy boot mode. This option is not allowed if Secure Boot is enabled. • Field Enable Legacy Option ROMs Date/Time Allows you to set the date and time. Table 3.
  • Page 58 Option Description NOTE: SATA is configured to support RAID mode. Drives Allows you to configure the SATA drives on board. The options are: • SATA-0 • SATA-1 • SATA-2 • SATA-3 • SATA-4 • SATA-5 • Zero Power ODD Default Setting: The highlighted devices are enabled.
  • Page 59 Option Description • Level is 100% Unobtrusive Mode When enabled, pressing Fn+B will turn Off all light and sound emissions in the system. Press Fn+B to resume normal operation. The option is disabled by default. • Enable Unobtrusive Mode Miscellaneous Devices Allows you enable or disable the various on board devices.
  • Page 60 Option Description NOTE: Successful password changes take effect immediately. Default Setting: Not set System Password Allows you to set, change or delete the system password. NOTE: Successful password changes take effect immediately. Default Setting: Not set Internal HDD-0 Password Allows you to set, change or delete the administrator password. Default Setting: Not set Strong Password Allows you to enforce the option to always set strong passwords.
  • Page 61 Option Description • Activate NOTE: The Activate and Disable options will permanently activate or disable the feature and no further changes will be allowed CPU XD Support Allows you to enable the Execute Disable mode of the processor. Default Setting: Enable CPU XD Support OROM Keyboard Access Allows you to set access to enter the Option ROM Configuration screens using hotkeys during boot process.
  • Page 62 Option Description • All (Default Setting) • • Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature. Default Setting: Enable Intel SpeedStep C States Control Allows you to enable or disable the additional processor sleep states. Allows you to enable or disable the additional processor sleep states.
  • Page 63 Option Description Deep Sleep Control Controls where Deep Sleep is enabled. The options are: • Disabled (Default Setting) • Enabled in S5 only • Enabled in S4 and S5 USB Wake Support Allows you to enable the USB devices to wake the computer from standby mode.
  • Page 64 • Express Charge - The battery may be charged over a shorter period of time using Dell’s fast charging technology. NOTE: Battery settings may not be available for all battery types. In order to enable this option Ádvanced Battery Charge Mode must be disabled.
  • Page 65 Option Description MEBx Hotkey This option specifies whether the MEBx Hotkey function should be enabled when the system boots. • Enable MEBx Hotkey (Default Setting) Fastboot This option can speed up the boot process by bypassing some compatibility steps. • Minimal –...

  • Page 66: Updating The Bios

    For laptops, ensure that your computer battery is fully charged and connected to a power outlet. Restart the computer. Go to dell.com/support. If you have your computer's Service Tag or Express Service Code: NOTE: To locate the Service Tag, click Where is my Service Tag? NOTE: If you cannot find your Service Tag, click Detect Service Tag.

  • Page 67: System And Setup Password

    The File Download window appears. 12. Click Save to save the file on your computer. 13. Click Run to install the updated BIOS settings on your computer. Follow the instructions on the screen. System and Setup Password You can create a system password and a setup password to secure your computer. Password Type Description System password...

  • Page 68: Deleting Or Changing An Existing System And/Or Setup Password

    The computer reboots. Deleting or Changing an Existing System and/or Setup Password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

  • Page 69: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 70: Troubleshooting Your Computer

    Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Device Status Lights Table 14. Device Status Lights Turns on when you turn on the computer and blinks when the computer is in a power management mode.

  • Page 71: Battery Status Lights

    Memory failed to initialize or memory is unsupported. Battery Status Lights If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately blinking An unauthenticated or unsupported non-Dell AC adapter is attached to your amber light and laptop. white light Alternately blinking Temporary battery failure with AC adapter present.
  • Page 72 Feature Specification BIOS Chip (NVRAM) 96 Mb (12 MB) Table 17. Processor Feature Specification • Intel Core i5 and i7 Dual Core Processor type • Intel Core i7 Quad Extreme • Intel Core i7 Quad Core L1 cache Up to 32 KB cache depending on processor type L2 cache Up to 256 KB cache depending on processor type L3 cache...
  • Page 73 Feature Specification • Nvidia Quadro K4100M, 4GB GDDR5 VRAM • Nvidia Quadro K5100M, 8GB GDDR5 VRAM Table 20. Audio Feature Specification Integrated dual-channel High-Definition audio Table 21. Communication Feature Specification Network adapter network interface card capable of 10/100/1000 Mb/s communication Wireless •...
  • Page 74 Feature Specification ExpressCard Smart card (optional) Table 24. Display Feature M4800 M6800 • HD (1366 X 768) • HD+ (1600 X 900) Type • FHD (1920 X 1080) • FHD (1920 X 1080) • QHD+( 3200 X1800) Size 15.6 inches 17.3 inches Dimensions: Height...
  • Page 75 1 TB 5400 rpm, 320/500/750 GB 7200 rpm, 320GB 7200 rpm SED FIPS; 128/256/512 GB SATA 3 SSD, 256 GB SATA 3 SSD NOTE: The size of the hard drive is bound to change. For more information, see dell.com. Optical Drive: •...
  • Page 76 Table 29. Battery Feature Specification Type lithium ion Dimensions (6-cell / 9-cell / 9-cell long cycle life (LCL)): Depth 82.60 mm (3.25 inches) Height 190.65 mm (7.50 inches) Width 20 mm (0.78 inches) • 6-cell - 345 g (0.76 lb) — (only M4800) Weight •...
  • Page 77 Table 31. Contactless Smart Card Feature Specification • ISO14443A — 160 kbps, 212 kbps, 424 kbps, and 848 kbps Supported Smart Cards and Technologies • ISO14443B — 160 kbps, 212 kbps, 424 kbps, and 848 kbps • ISO15693 • HID iClass •...
  • Page 78 Feature Specification Altitude: Storage 0 m to 10668 m (0 ft to 35,000 ft) Airborne contaminant level G1 or lower as defined by ANSI/ISA-S71.04-1985...

  • Page 79: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to dell.com/support.

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