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Toshiba Satellite Click 2 PRO User Manual

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User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 104
in this guide.
"If Something Goes Wrong" on
GMAD00398012
06/14

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Summary of Contents for Toshiba Satellite Click 2 PRO

  • Page 1 User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 TV reception. Shielded cables must be used between the external devices and your device's ports. Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment.
  • Page 5 The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 6 Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.

  • Page 7: Wireless Interoperability

    If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.

  • Page 8: Wireless Lan And Your Health

    Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific...
  • Page 9 Canada – Industry Canada (IC) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada. This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...

  • Page 10: Regulatory Statements

    This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the...
  • Page 11 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 12 Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside buildings across public grounds over Belgique: less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m.
  • Page 13 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries European Community 5150-5250 5250-5350 5470-5725 MHz Countries Channels: 100, 104, Channels: 36, Channels: 52, 108, 112, 116, 120, 40, 44, 48 56, 60, 64 124, 128, 132, 136, Indoor Only Indoor Only Indoor/Outdoor...
  • Page 14 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations.
  • Page 15 FH: This equipment uses FH-SS modulation. The interference range of this equipment is less than 10m. This equipment uses a frequency bandwidth from 2,400 MHz to 2,483.5 MHz. 3. TOSHIBA Direct PC Monday – Friday: 10:00 – 17:00 Toll Free Tel: 0120-15-1048 Direct Dial: 03-3457-4850...

  • Page 16: Device Authorization

    Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 17 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 18 Device Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 19: Table Of Contents

    Using the device for the first time ......31 Initial setup............. 31 Setting up your software........ 32 Registering your device with Toshiba ....32 To Shut down your device ........33 To Restart your device......... 33 To place your device in Sleep mode....34 Adding optional external devices......
  • Page 20 Contents Recovering the Internal Storage Drive ....35 Creating recovery media........ 36 Restoring from recovery media...... 38 Refresh your PC (with user’s data) ....40 Reset your PC ..........42 Installing drivers and applications....45 Using the touch pad ..........46 Adjusting touch pad settings ......
  • Page 21 Contents Starting an app using Search ......62 Saving your work ..........63 Backing up your work .......... 63 Toshiba’s online resources ........64 Chapter 4: Mobile Computing ........65 Toshiba’s energy-saver design......65 Running the device on battery power....65 Battery Notice ..........
  • Page 22 Function Key ............101 Recovery Media Creator ........102 Service Station........... 102 TOSHIBA Application Installer ......103 Chapter 7: If Something Goes Wrong ....104 Problems that are easy to fix ......104 Problems when you turn on the device ..... 106 ®...
  • Page 23 Windows operating system .... 122 If you need further assistance......127 Contacting Toshiba........127 Other Toshiba Internet Web sites ...... 127 Toshiba’s worldwide offices ......128 Appendix A: TOSHIBA Function Keys ....129 Functions ............129 Help file ............130 Display brightness........

  • Page 24: Chapter 1: Introduction

    Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba device, your work and entertainment can accompany you wherever you go. NOTE This device is compatible with European Union Directive 2011/65/EU, Restriction of the use of certain Hazardous...

  • Page 25: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 26: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 27: Your Device's Features And Specifications

    To stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 104.

  • Page 28: Chapter 2: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your device effectively, summarizes how to connect components, and explains what to do the first time you use your device. Please read the safety instruction information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 29: Connecting To A Power Source

    Always use the TOSHIBA AC adaptor that was provided with your device, or use AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the device. Use of an incompatible AC adaptor could cause fire or damage to the device possibly resulting in serious injury.
  • Page 30 Getting Started Connecting to a power source To connect AC power to the device: Connect the power cord/cable to the AC adaptor. Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

  • Page 31: Charging The Main Battery

    Getting Started Charging the main battery Charging the main battery NOTE The device battery is not accessible by the user. Before using the battery to power the device, you must charge the battery. To charge the battery, leave the device plugged into an AC power source with the device turned off until the battery light glows white.

  • Page 32: Setting Up Your Software

    Registering your device with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com: Type in the requested information and complete the registration process.

  • Page 33: To Shut Down Your Device

    Getting Started To Shut down your device To Shut down your device ® Press the ) key to display the Start Windows screen. Pressing the power button before shutting down the ® Windows operating system could cause you to lose your work.

  • Page 34: To Place Your Device In Sleep Mode

    Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Setting up your software” on page After starting your device for the first time you may want to: ❖...

  • Page 35: Adding Memory

    Adding memory Adding memory Your computer comes with enough memory to run most of today’s popular applications. Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory module.

  • Page 36: Creating Recovery Media

    Getting Started Recovering the Internal Storage Drive storage drive from your recovery media. It is strongly recommended that you create recovery media before using your system for the first time. See “Creating recovery media” on page 36 “Restoring from recovery media” on page ❖...
  • Page 37 The TOSHIBA Recovery Media Creator dialog box displays. (Sample Image) TOSHIBA Recovery Media Creator dialog box NOTE An optional external writable optical disc drive must be connected to your computer in order for the DVD option to display in the dialog box.

  • Page 38: Restoring From Recovery Media

    If you are copying files to a USB flash drive, connect a USB flash drive of the required minimum capacity (as specified in the TOSHIBA Recovery Media Creator utility) to your device. All information stored on your DVDs or USB flash drive(s) will be erased during the process of creating the recovery media.
  • Page 39 Getting Started Recovering the Internal Storage Drive NOTE During the recovery process your device must be connected to an external power source via the AC adaptor. If you have created recovery media for your system, you can restore your system from such media, if necessary. For example, if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery media.

  • Page 40: Refresh Your Pc (With User's Data)

    Windows Store. Your PC settings and any Desktop Applications installed from media or websites will be deleted. Toshiba does not guarantee that your data will not be deleted during the Refresh process. Please make a back up of your data to external media before executing this process.
  • Page 41 Get Started The “Refresh your PC” screen appears. (Sample Image) Refresh your PC screen Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 63).

  • Page 42: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive Click or touch the button to begin. Next The “Ready to refresh your PC” screen appears. (Sample Image) Ready to refresh your PC screen You will be prompted to refresh your system. Click or touch the button.
  • Page 43 Getting Started Recovering the Internal Storage Drive Click or touch Change PC Settings The PC settings window appears. (Sample Image) PC settings screen Click or touch Update and recovery Click or touch Recovery Select Remove everything and reinstall Windows and click or touch Get Started The “Reset your PC”...
  • Page 44 Getting Started Recovering the Internal Storage Drive Click or touch the button. Next The “Do you want to fully clean your drive?” screen appears. (Sample Image) Do you want to fully clean your drive screen Select one of the following options: ❖...

  • Page 45: Installing Drivers And Applications

    NOTE Selecting the “Fully clean the drive” option may take several hours. Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. NOTE You must have an Internet connection to reinstall applications.

  • Page 46: Using The Touch Pad

    The touch pad driver is pre-installed on your device. If this driver is removed, the touch pad and touch pad buttons will not work. You will need to reinstall the touch pad driver using the TOSHIBA Application Installer. For more information, see “TOSHIBA Application Installer”...
  • Page 47 Getting Started Using the touch pad Refer to the table below for specific instructions on performing each operation. NOTE pointer is the icon (usually an arrow) that moves on the screen when you slide your finger across the touch pad or move a mouse connected to your device. Do the following: Example: Move the on-...
  • Page 48 Getting Started Using the touch pad Do the following: Example: Right-click an Move the pointer to the item you want to right-click. item Press and release the secondary control button. This feature varies by program. Check your program (Sample Illustration) documentation for specific Click the secondary (right-hand) control...

  • Page 49: Adjusting Touch Pad Settings

    Touch pad setting options vary by device model. The touch pad settings are accessible through the Mouse Properties option of the Windows Control Panel. For more information, please visit support.toshiba.com. Disabling or enabling the touch pad The touch pad is enabled by default. To enable/disable the touch pad, press .

  • Page 50: Connecting An External Device

    Getting Started Connecting an external device Connecting an external device NOTE Depending on your system, some models may include USB 3.0 port(s). To distinguish these ports, please look for the blue inset within the USB 3.0 port (if available). You can easily attach an external device to your device. To do this: Read the directions that came with the external device to see if you first need to install new software.

  • Page 51: Connecting An Hdmi™-Compatible Television Or Display Device

    Getting Started Using external display devices Connecting an HDMI™-compatible television or display device To connect an HDMI™-compatible television or display device: ❖ Connect one end of the cable (not included with your device) to the Micro HDMI™ Out port on the back of the keyboard dock, and then connect the other end of the cable to your television or display device.

  • Page 52: Directing The Display Output When Your Device Is In Tablet Mode

    Getting Started Using external display devices ❖ Extend ❖ Second screen only (Sample Image) Display options window NOTE The ( ) + keys navigate through the options without activating a selection. Press to activate a ENTER selection. NOTE You may also use , and then press to activate a ENTER...

  • Page 53: Adjusting The Quality Of The External Display

    Getting Started Customizing your device’s settings Select Second screen (Sample Image) Display options window Select the desired display setting. Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings.

  • Page 54: Caring For Your Device

    Getting Started Caring for your device Caring for your device This section gives tips on cleaning and moving your device. For information about taking care of your device’s battery, “Taking care of your battery” on page NOTE Please handle your device carefully to avoid scratching or damaging the surface.

  • Page 55: Chapter 3: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the device’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your device to reconnect, or your battery runs out of charge while you are working, you will lose all work since you...
  • Page 56 Learning the Basics Computing tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 57: Attaching And Detaching The Keyboard

    Learning the Basics Attaching and Detaching the keyboard Attaching and Detaching the keyboard You can attach or detach the device from the keyboard dock. Detaching the keyboard allows you to use your device in Tablet mode. While attached, you can use your device as you would any laptop computer (Laptop mode).

  • Page 58: To Attach The Tablet To The Keyboard

    Learning the Basics Attaching and Detaching the keyboard To Attach the tablet to the keyboard ® Align the guide on the keyboard to the Windows button on the tablet. Laptop mode (Sample Image) Attaching the keyboard Gently press the tablet straight down into the bracket until it clicks in place.

  • Page 59: Using The Keyboard

    Used in combination with the key, function keys marked with icons execute specific functions on the device. For example, turns the touch pad ON/OFF. For more information, see “TOSHIBA Function Keys” on page 129. ® Special Windows keys ®...

  • Page 60: Backlit Keyboard Dock

    You can modify the keyboard backlight setting to Always ON, Always OFF, or Auto. For more information, see “TOSHIBA Function Keys” on page 129. Touch screen...
  • Page 61 Learning the Basics Touch screen —Touch and hold an item for a moment and then, Drag without lifting your finger, move the item until you reach the target position. For example, drag items on any app screen to reposition them. —To swipe or slide, quickly move your finger Swipe or slide across the surface of the screen without pausing.

  • Page 62: Mouse Properties

    Mouse properties allow you to change your pointing device or mouse settings. To access Mouse properties: Double-click or touch the Toshiba Pointing Device ) icon in the notification area. The Mouse screen appears. Adjust the settings as desired, and then click or touch...

  • Page 63: Saving Your Work

    Learning the Basics Saving your work (Sample Image) Searching for apps The Apps screen appears with the available system apps to choose from, or you can enter your search in the search field. Continue to swipe Up to reveal more apps. NOTE Swipe Down through the pages or press the ®...

  • Page 64: Toshiba's Online Resources

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 65: Chapter 4: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your device to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 66: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 67: Power Management

    The battery needs to be charged before you can use it to power the device. Always use the AC adaptor specified by Toshiba. You can order a Toshiba AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Battery charge time may vary depending on the applications, power management settings, and features used.

  • Page 68: Charging The Rtc Battery

    Mobile Computing Charging batteries TECHNICAL NOTE: The recharging of the tablet’s battery may not occur when your device is using all of the power provided by the AC adaptor to run applications, features, and devices. Your device's Power Options utility can be used to select a power level setting that reduces the power required for system operation and will allow the battery to recharge.

  • Page 69: Monitoring Battery Power

    Mobile Computing Monitoring battery power NOTE Depending on your system, the RTC battery may only charge while the device is turned on. To recharge the RTC battery, plug the device into a live electrical outlet and leave the device powered on for 24 hours.
  • Page 70 Mobile Computing Monitoring battery power ❖ Flashes amber when the tablet’s battery charge is low and it is time to recharge the main battery or plug in the AC adaptor NOTE The DC-IN charging indicator light* glows orange if either battery is not fully charged when connected to the AC adaptor.

  • Page 71: Determining Remaining Battery Power

    Mobile Computing Monitoring battery power Determining remaining battery power NOTE Wait a few moments after turning on the device before trying to monitor the remaining battery power. The device needs this time to check the battery’s remaining capacity and perform its calculations. Move the pointer over the power icon in the notification area, “Finding your way around the desktop”...

  • Page 72: Setting Battery Notifications

    Mobile Computing Monitoring battery power Setting battery notifications You can set two notifications. Each notification can be set to alert you when a specified percentage of remaining battery power has been reached. You can also set the device to enter Sleep mode or Hibernation mode or to completely shut down when the notification goes off.

  • Page 73: Conserving Battery Power

    Mobile Computing Monitoring battery power (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs. Conserving battery power How long a fully charged battery lasts when you are using the device depends on a number of factors, such as: ❖...

  • Page 74: Power Plans

    Mobile Computing Monitoring battery power ® Microsoft has combined these options into preset Power Plans. Using one of these power plans lets you choose between maximum power savings and peak system performance. You may also set individual power-saving options to suit your own needs. The following sections describe how to choose a Power Plan and discuss each power-saving option.

  • Page 75: Using The Eco Power Plan

    If you find that a new battery is needed, contact the location where you purchased the device for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

  • Page 76: Taking Care Of Your Battery

    Do not expose the device to fire. The battery could explode. Do not turn on the device’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or device failure including but not limited to the loss of data.

  • Page 77: Disposing Of Your Device

    ❖ Always travel with the device in a carrying case. Toshiba offers a choice of carrying cases for the device. They all provide plenty of extra space for manuals, power cords, and compact discs.
  • Page 78 Before using your device aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your device has wireless LAN capability. NOTE To enable or disable wireless communication, use the For more information see “TOSHIBA Function Keys” on page 129.

  • Page 79: Chapter 5: Exploring Your Device's Features

    Chapter 4 Exploring Your Device’s Features In this chapter, you will explore some of the special features of your device. Exploring the Start screen The Start screen is the launching pad for everything you can ® do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 80: Charms

    Exploring Your Device’s Features Exploring the Start screen For detailed information on the new functionality, refer to the ® Windows Help and Support. Search icon Power icon Apps page icon App tiles ® (Sample Image) Windows Start screen Charms ® Use the Windows charms to start apps, find documents, set up system components, and perform most other...

  • Page 81: Tiles

    Exploring Your Device’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most...
  • Page 82 Exploring Your Device’s Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by double-clicking or touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

  • Page 83: Windows Store

    Exploring Your Device’s Features ® Windows Store Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. To learn more about each task, position the pointer over the icon for a few moments and a short description of the task appears.

  • Page 84: Setting Up For Communications

    Next Your device should then be connected. NOTE To enable or disable wireless communication, use the key. For more information see “TOSHIBA Function Keys” on page 129. NOTE When Airplane mode is OFF, the wireless indicator light will be lit.

  • Page 85: Connecting Your Device To A Network

    Exploring Your Device’s Features Exploring audio features Connecting your device to a network You can connect your device to a network to increase its capabilities and functionality. Accessing a network For specific information about connecting to the network, consult your network administrator. Many hotels, airports, ®...

  • Page 86: Using External Speakers Or Headphones

    Exploring Your Device’s Features Exploring audio features When you have finished recording, click or touch the button. Stop Recording dialog box appears. Save As To save the file, type a file name, and then click or touch Save Using external speakers or headphones NOTE To locate your headphone/microphone jack, please refer to your Quick Start document.

  • Page 87: Using The Web Cameras

    Exploring Your Device’s Features Using the Web Cameras Using the Web Cameras Your device comes with two built-in Web Cameras. One is located on the front and one on the back of the display. With these Web cameras you can do the following: ❖...

  • Page 88: Inserting Memory Media

    Exploring Your Device’s Features Using the Memory card reader NOTE Do not use the Copy Disk function for this type of media. To copy data from one media to another, use the drag- ® and-drop feature of the Windows operating system. Inserting memory media NOTE To locate your Memory card reader or microSD™...
  • Page 89 Exploring Your Device’s Features Using the Memory card reader Highlight, and then click or touch the item you would like to eject. If the system is unable to prepare the media for safe removal, a message will tell you to try again later. If the media can be removed now, the system displays Safe to Remove Hardware...

  • Page 90: Chapter 6: Utilities

    ❖ ® eco Utility ❖ Supervisor password ❖ User password ❖ System Settings ❖ Sleep Utilities ❖ Function Key ❖ Recovery Media Creator ❖ Service Station ❖ TOSHIBA Application Installer...

  • Page 91: Eco Utility

    Utilities ® eco Utility ® eco Utility ® The eco Utility monitors your power savings from using the eco power plan by tracking real-time power consumption and accumulated savings over time. ® To access the eco Utility From the Start screen begin typing eco Utility Click or touch eco Utility...

  • Page 92: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.
  • Page 93 Utilities Password Utility To set a supervisor password: To access Supervisor Password from the Start screen begin typing Password Utility Click or touch Password Utility (Sample Image) Supervisor Password tab Click or touch Supervisor Password Click or touch Enter your password, and then enter it again to verify. Click or touch NOTE Under User Policy, this option may or may not ask for...

  • Page 94: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.
  • Page 95 Utilities Password Utility To register a password for the power-on password functions: To access User Password from the Start screen begin typing Password Utility Click or touch Password Utility Click or touch User Password (Sample Image) User Password tab Click or touch Enter your password, and then enter it again to verify.

  • Page 96: Deleting A User Password

    Utilities Password Utility Deleting a user password To cancel the power-on password function: To access User Password from the Start screen begin typing Password Utility Click or touch Password Utility A pop-up screen appears asking for a password. Enter your password, and then click or touch Verify Click or touch Delete...

  • Page 97: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management ® tool available through the Windows operating system. To access it: To access System Settings from the Start screen begin typing System Settings Click or touch System Settings The System Settings screen appears.

  • Page 98: Sleep Utilities

    Utilities Sleep Utilities ❖ —Allows you to change the sequence in Boot Options which your device searches the drives for the operating system ❖ —Allows you to configure boot priority Boot Priority settings. ❖ —Allows you to turn on the Panel open/Power on device when opening the display panel/tablet while the device is turned off.
  • Page 99 Utilities Sleep Utilities ❖ NOTE When “USB Sleep and Charge function” is set to Enabled, USB bus power (DC 5V) will be supplied to the compatible port even when the power of the computer is turned OFF . USB bus power (DC 5V) is similarly supplied to the external devices which are connected to the compatible ports.

  • Page 100: Enabling/Disabling Usb Sleep And Charge

    Utilities Sleep Utilities Metal paper clips or hair pins/clips will generate heat if they come into contact with USB ports. Do not allow USB ports to come into contact with metal products, for example when carrying the computer in your bag. Enabling/Disabling USB Sleep and Charge This utility can be used to enable or disable the USB Sleep and Charge function.

  • Page 101: Function Key

    Function Key NOTE The Function options are disabled by default. TOSHIBA Function Key enables you to activate functions by pressing specific keys either singly or in combination with Fn. Some functions show the toast notification at the edge of the screen. These settings turn notifications ON/OFF.

  • Page 102: Recovery Media Creator

    Utilities Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 103: Toshiba Application Installer

    Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. NOTE You must have an Internet connection to reinstall applications. To reinstall drivers and applications:...

  • Page 104: Chapter 7: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.
  • Page 105 If Something Goes Wrong Problems that are easy to fix If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. To close a program that has stopped responding: Press , and...

  • Page 106: Problems When You Turn On The Device

    If Something Goes Wrong Problems when you turn on the device Problems when you turn on the device These problems may occur when you turn on the power. The device will not start. Make sure you attached the AC adaptor and power cord/cable properly.

  • Page 107: The Windows Operating System Is Not Working

    “trickle-charge” to the battery. Once the battery has been trickle- charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. ® The Windows...

  • Page 108: Using Startup Options To Fix Problems

    If Something Goes Wrong ® The Windows operating system is not working Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem.
  • Page 109 If Something Goes Wrong ® The Windows operating system is not working Reset your device ❖ All of your personal files and apps are removed ❖ Your device settings are changed back to their defaults For more information, see “Reset your PC” on page Advanced options Choosing this option presents you with another set of options:...

  • Page 110: Internet Problems

    If Something Goes Wrong ® The Windows operating system is not working ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode ® Starts Windows with a minimal set of drivers and services.

  • Page 111: The Windows Operating System Can Help You

    ❖ Click or touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 112: Power And The Batteries

    If Something Goes Wrong Power and the batteries From the list of device(s), double-click or touch the device type. To view the device(s) installed, double-click or touch the device. The operating system displays the device Properties dialog box, which provides an array of tabs. They may include: ❖...
  • Page 113 After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. Visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your device, and for other product information.

  • Page 114: Keyboard Problems

    You will need to reinstall the touch pad driver located in the Application Installer. For more information, see “TOSHIBA Application Installer” on page 103. Display problems Here are some typical display problems and their solutions: The screen is blank.
  • Page 115 If Something Goes Wrong Display problems If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. ❖ Check that the cable connecting the external monitor to the device is firmly attached.

  • Page 116: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems ❖ Project to a second screen ❖ Adjust ClearType text Click or touch The display mode is set to Simultaneous and the external display device does not work. Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher.
  • Page 117 If Something Goes Wrong Disk or storage drive problems In the pop-up menu, click or touch Properties The drive’s Properties box appears. Click or touch the tab. Tools Click or touch the button. Check The Error Checking box appears. The system will alert you if you need to scan the drive. Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive...

  • Page 118: Sound System Problems

    If Something Goes Wrong Sound system problems Sound system problems No sound is coming from the device’s speakers. Adjust the volume control. Try pressing the key to see if volume mute is disabled. Check that the volume control on the device is turned up. If you are using external headphones or speakers, check that they are securely connected to your device.

  • Page 119: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems The printer will not print what you see on the screen. Many programs display information on the screen differently from the way they print it. See if your program has a print preview mode. This mode lets you see your work exactly as it will print.
  • Page 120 NOTE To enable or disable wireless communication, use the For more information see “TOSHIBA Function F12 key. Keys” on page 129. ❖ Use IPCONFIG to verify that the device has a useful IP address - one other than the private address of ®...

  • Page 121: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits Develop good computing habits Save your work frequently. You can never predict when your device will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic backup, but you should not rely solely on this feature.

  • Page 122: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits Data and system configuration backup in the ® Windows operating system ® The Windows operating system offers some easy-to-use ® features for backing up your Windows settings and your data - documents and other important files. Take advantage of these features to protect yourself from much more difficult and time-consuming restoration procedures, and to safeguard your valuable data from loss.
  • Page 123 If Something Goes Wrong Develop good computing habits In the input field, enter a name that is descriptive enough to be easily understood in the future, such as “Before installing Brand X Accounting app.” Then click or touch Create ® The Windows operating system creates the restore point, automatically stamps it with the current date and...
  • Page 124 If Something Goes Wrong Develop good computing habits Backing up your data or your entire device ® with the Windows operating system The most valuable component of your device system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your device system may be a recent backup...
  • Page 125 If Something Goes Wrong Develop good computing habits was in prior to the installation, undoing any changes that the installation process introduced. ❖ Back up your critical data (see “Backing up your data or ® your entire device with the Windows operating system”...
  • Page 126 If Something Goes Wrong Develop good computing habits USB Sleep and Charge is not working. USB Sleep and Charge may be disabled. Open the TOSHIBA Sleep and Charge utility to check if the feature is disabled and to enable it if necessary.

  • Page 127: If You Need Further Assistance

    Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. Other Toshiba Internet Web sites toshiba.com...

  • Page 128: Toshiba's Worldwide Offices

    Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 129: Appendix A: Toshiba Function Keys

    NOTE These TOSHIBA Function keys are only available when your device is attached to the keyboard. Functions TOSHIBA Function keys are used to set or modify the following system functions: ❖ Help file ❖...

  • Page 130: Help File

    TOSHIBA Function Keys Functions Help file This TOSHIBA Function key displays the help file. Display brightness This TOSHIBA Function key decreases the screen brightness. This TOSHIBA Function key increases the screen brightness.

  • Page 131: Output (Display Switch)

    TOSHIBA Function Keys Functions Output (Display switch) This TOSHIBA Function key cycles through the display options and highlights the available options. ❖ PC screen only ❖ Duplicate ❖ Extend ❖ Second screen only (Sample Image) Display mode options window NOTE...

  • Page 132: Disabling Or Enabling The Touch Pad

    This TOSHIBA Function key allows you to start playing or pause the media currently playing. This TOSHIBA Function key allows you to go to the next track. This TOSHIBA Function key decreases the volume.

  • Page 133: Volume Mute

    This TOSHIBA Function key enables/disables volume mute. When volume mute is enabled, no sound will come from the speakers or headphones. Disabling or enabling wireless devices This TOSHIBA Function key enables/disables the ® Wi-Fi antenna in your computer. The wireless modes are: ❖...

  • Page 134: Zoom Function Keys

    Functions Zoom Function keys This TOSHIBA Function key allows you to zoom out. This TOSHIBA Function key allows you to zoom in. This TOSHIBA Function key switches screen resolution. Cycle through the screen resolutions, and then select Fn+ [Space bar]...

  • Page 135: Appendix B: Power Cord/Cable Connectors

    Appendix B Power Cord/Cable Connectors Your device ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 136: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your device. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 137 Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory external Serial Advanced Technology eSATA Attachment File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC...
  • Page 138 Glossary Radio Frequency Interference Read-Only Memory Real-Time Clock Secure Digital Synchronous Dynamic Random Access Memory SDRAM Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix...
  • Page 139 Glossary —A copy of a file, usually on a removable disk, kept in backup case the original file is lost or damaged. BIOS —See Basic Input/Output System (BIOS) —The speed at which a communication device, such baud rate as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily bits per second the same as bits per second).
  • Page 140 Glossary —A section of very fast memory in which frequently used cache information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s CPU cache, L1 cache, L2 cache main memory. See also CD-ROM —An individual compact disc.
  • Page 141 Glossary —A device that controls the transfer of data from a controller computer to a peripheral device and vice versa. For example, disk drives, monitors, keyboards, and printers all require controllers. Central Processing Unit (CPU) —See —A section of very fast memory residing between CPU cache the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute...
  • Page 142 Glossary —A round, flat piece of material, designed to be read from disc and written to by optical (laser) technology, and used in the production of optical discs, such as CDs and DVDs. disk Compare —A round, flat piece of material that can be magnetically disk influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks.
  • Page 143 Glossary —An external device that supports hot swapping and eSATA fast data transfer. Very useful in storing and transferring large files. —A computer program that is ready to run. executable file Application programs and batch files are examples of executable files. Names of executable files usually end with a .bat or .exe extension.
  • Page 144 One A/V component can control another while using this HDMI function, if connected with HDMI cables. See also —A feature of many Toshiba computers that saves Hibernation to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off.
  • Page 145 Glossary —A small image displayed on the screen that represents a icon function, file, or program. —A method of refreshing a computer screen, in interlaced which only every other line of pixels is refreshed. Interlaced monitors take two passes to create a complete screen non-interlaced image.
  • Page 146 Glossary —To move information from a storage device (such as a load hard disk) into memory for processing. —See local area network —A section of a disk that is recognized by the logical drive operating system as a separate disk drive. A system’s logical drives may differ from its physical drives.
  • Page 147 Glossary —A method of refreshing a computer screen, non-interlaced in which each pixel of every line is refreshed as the electron beam scans across and down the screen. Compare interlaced —A disk for storing programs and data that non-system disk system disk.
  • Page 148 Glossary —An icon (usually an arrow) that moves on the screen pointer when you slide your finger across the touch pad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing.
  • Page 149 Glossary —A monitor that RGB (Red, Green, Blue) monitor reproduces all colors by mixing red, green, and blue light in various combinations. —An eight-wire connector used to connect a RJ45 connector computer to a network. —Non-volatile memory that can ROM (Read-Only Memory) be read but not written to.
  • Page 150 Glossary ® —The symbol (in the MS-DOS operating system prompt system, generally a drive letter followed by a “greater than” sign) indicating where users are to enter commands. active-matrix display —See TFT display —To activate items displayed on the screen, such as Touch apps, setting icons, and on-screen buttons by touching them with your finger.

  • Page 151: Index

    Index power management 67 recharge time 66 AC adaptor 29 safety precautions 76 AC power 67 AC power light 29 battery care 76 accessing changing 75 network 85 charge indicator light 30 adding charge time 67 memory 35 charger 67 optional external devices 34 charging 31 adjusting...
  • Page 152 Index moving 54 see System Settings running on battery power 65 setting up 28 caring for your device 54 Device Manager changing fixing a problem 111 battery 75 device will not start charging the battery 31 troubleshooting 106 cleaning the device 54 disabling communications touch pad 49...
  • Page 153 31 wireless 84 internal storage drive notification area 83 recovery 35 notifications 83 keyboard online resources attaching 57 Toshiba 64 detaching 57 optional external devices function keys 59 adding 34 special Windows® keys 59 troubleshooting 114 using 59 password...
  • Page 154 73 Service Station 102 printer setting troubleshooting 118 low battery notifications 72 problem solving setting up contacting Toshiba 127 AC adaptor 29 Startup options 108 communications 84 device 28 software 32 real-time clock (RTC) battery 67 settings...
  • Page 155 Toshiba power and batteries 112 online resources 64 printer 118 registering device restore points 122 Toshiba Web site 32 screen does not look correct/ worldwide offices 128 flickers 115 TOSHIBA Application Installer 103 slow Internet connection 110 TOSHIBA Function key...
  • Page 156 Index touch pad 46 Web Camera 87 using the keyboard 59 Utilities 90 video projector adjusting display 53 warranty standard limited warranty 27 Web Camera using 87 Web sites 127 Wi-Fi® wireless networking 84 Windows® Charms Devices 80 Search 80 Settings 80 Share 80 Start 80...

Table of Contents