Customer Care; Product Information - HP ENVY Phoenix 810 Getting Started Manual

Creating recovery To create recovery discs:
media
1.
2.
3.
4.
To create a recovery USB flash drive:
1.
2.
3.
4.
5.
6.
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Customer care

Product information

Before contacting the HP Customer Care Center, it's important to have the
following information handy.
●
Model number
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System (product) number
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Serial number
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Software build number
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Operating system
ENWW
Close all open programs.
Click Start > All Programs, select Recovery Manager, and then select Recovery
Media Creation. If prompted, click Yes to allow the program to continue.
Select Create recovery media using blank DVD(s), and then click Next.
Follow the on-screen instructions. Label each disc as you make it (for example,
Recovery 1, Recovery 2).
Close all open programs.
Insert the USB flash drive into a USB port on the computer.
Click Start > All Programs, select Recovery Manager, and then select Recovery
Media Creation.
Select Create recovery media with a USB flash drive, and then click Next.
Select the USB flash drive from the list of media. The program lets you know how
much storage is required to create the recovery drive. If the USB flash drive does not
have enough storage capacity (8 GB is the minimum), it is grayed out on the screen.
Click Next.
NOTE:
Recovery Media Creation formats the flash drive and deletes all on files on
it.
Follow the on-screen instructions. Be sure to label the USB flash drive and store it in a
secure place.
NOTE:
Do not use media cards for creating recovery media. The system may not
be able to boot up from a media card and you may not be able to run system
recovery.
Product information
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