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For more information about Device Manager, refer to
Windows
Memory problems
Incorrectly connected or faulty memory modules may cause
errors that seem to be hardware or even software related. It
is worthwhile checking for these first:
1
From the Start or Desktop screen, move your pointer to
the upper-right corner of the screen or swipe in from the
right edge.
2
When the Windows
Settings
3
In the lower right of the screen click or touch the
( ) icon.
(Sample Image) Shut down
4
While holding the
down
The computer closes all open applications, shuts down
the operating system, and then turns off.
5
Check for the error again.
6
If the error recurs, remove the memory module entirely
and check for the error again.
If removing the memory module eliminates the error, the
memory module may be faulty. If the error recurs without
the memory module installed, the error is not caused by
the memory module.
If Something Goes Wrong
®
online Help.
(
) charm.
option.
TECHNICAL NOTE: You must have at least one memory
module installed for the computer to work.
Memory problems
®
charms appear, click or touch the
Shut down option
Power
key, click or touch the
Shift
119
Power
Shut
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