AT&T E1828B User Manual page 56

Appendix
Troubleshooting
My calls fade
out or cut in
and out when
I am using the
cordless hand-
set
• Other electronic products can cause interference with
your cordless telephone. Try installing your telephone
as far away as possible from electronic devices wire-
less routers, radios, radio towers, pager towers, cellular
telephones, intercoms, room monitors, televisions, per-
sonal computers, kitchen appliances and other cordless
telephones.
• Your line cord might be malfunctioning. Try installing a
new line cord.
• Appliances or other cordless telephones plugged into the
same circuit as the telephone base can cause interference.
Try moving the appliance or telephone base to another outlet.
• Other electronic products can cause interference to your
cordless telephone. Try installing your telephone as far
away as possible from the following electronic devices:
wireless routers, radios, radio towers, pager towers, cellular
telephones, digital telephones, intercoms, room monitors,
televisions, VCRs, personal computers, kitchen appliances,
and other cordless telephones.
• Microwave ovens operate on the same frequency as your
telephone. It is normal to experience static on your telephone
while the microwave oven is operating. Do not install this tel-
ephone in the same outlet or near a microwave oven.
• If your telephone is plugged in with a modem or a surge
protector, plug the telephone (or modem/surge protec-
tor) into a different location. If this solves the problem, re-
locate your telephone or modem farther apart from each
other, or use a different surge protector.
• If you have a headset plugged into the handset, try
unplugging it and firmly plugging it in again.
• The layout of your home or office might be limiting the
operating range. Trying moving the base to another loca-
tion, preferably a higher location for better reception.
• Disconnect the telephone base from the modular jack and
plug in a corded telephone. If calls are still not clear, the
problem is probably in the wiring or local service. Contact
your local service company (charges may apply).
• Select channels four through 10 for your router (refer to
the user's manual of your router for more information).
• If the other telephones in your home are having the same
problem, the problem is in the wiring or local service.
Contact the local telephone company (charges may apply).
• Do you have DSL service? If yes, you need to have a DSL
filter installed at every telephone jack that has a tele-
phone connected to it. Contact your DSL service provider
for filter information.
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