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Google Play
Store
System
information
and
performance
Power
RAM / ROM
Internal
storage
Question
Why can't I
connect to the
Play Store?
How do I check
the OS version
of my device?
I can't turn on
the device.
How do I check
the RAM and
ROM memory
status?
My device's
available
internal storage
is full or almost
full.
Suggestions
1. First check that you have a Wi-Fi
or data connection and then try
again.
Some Wi-Fi "hotspots" require you
to log in before accessing the
internet.
2. If you still cannot connect, try
adjusting your date/time settings.
Open the Application menu and
tap Settings > Date & time >
Automatic date & time set to
off.
3. Manually adjust the time and
date then try to reconnect to the
Play Store (change the time/date
back after connecting).
Tap Settings > About phone to
check the OS version (Build
number) and other hardware and
software information.
The battery power may be
depleted. Recharge the device.
See Charging the battery on
page 6
for more information.
To check the ROM status, tap
Settings > Storage.
To check RAM status, tap Settings
> Apps > RUNNING.
Uninstall apps to increase available
storage.
See Uninstalling an app
on page
55.
Appendix - 63
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