Questions and Answers
Issues
Washing machine
cannot start up
Water leakage or
water overflows from
the bottom of the
machine
Washing results are
not good
Machine is draining
while being filled
Drainage failure
Operation stops for a
period of time
Generally, indicators
do not light up
Indicator Status
Cold Flashing
Cold Off
40°C Off
Reasons /Descriptions
• The inlet hose and/or drain hose
has a leak.
• The inlet hose connections or
drain hose connections are not
tight.
• Drain pipe in the room is
blocked.
• The clothes are too dirty.
• Insufficient detergent quantity.
• The height of the drain hose is
below 80 cm.
• The drain hose is in water.
• Drain hose is blocked.
• Drain hose end is higher than
100 cm above the floor level.
• The filter is blocked.
• Washing machine indicators
flash or do not light up.
Power is disconnected or the unit is
turned off.
Reasons /Descriptions
• Door is not closed properly.
• Drainage of water takes over 9
minutes.
• Water takes over 5 minutes to fill
the machine.
• Door is not closed properly.
• Water takes over 5 minutes to fill
the machine.
Solutions
• Check that the door is closed tightly.
• Check that the power is on.
• Check that the water supply tap is open.
• Check that the Start/Pause button is pressed.
• Check and fasten hose connections.
• Clean up drain hose and ask a qualified
technician to repair it if necessary.
• Fix the inlet hose.
• Replace the drain hose.
• Replace the inlet hose.
• Select a proper wash programme.
• Add the proper detergent quantity according to
the instructions on your detergent packaging.
• Install drain hose within 80-100 cm of height.
• Make sure the drain hose is not in water.
• Unblock the drain hose.
• Make sure the drain hose end is lower than 100
cm above floor level.
• Unblock the filter.
• Refer to "Indicator Issues" section.
• Check that the power is shut off and the mains
plug is connected correctly.
• Check the mains plug and fuse.
• Check that the washing machine is turned on.
Solutions
• Check the water tap is fully open. And water
supply is normal.
• Check the inlet valve is clear; clean if necessary.
• Check the water inlet hose is not blocked or
kinked; clean and straighten if necessary.
• Check the door is firmly closed and restart the
wash programme.
• Check the water tap is fully open, and water
supply is normal.
• Check the inlet valve is clear; clean if necessary.
• Check the water inlet hose is not blocked or
kinked; clean and straighten if necessary.
• Check the door is firmly closed and restart the
wash programme.
• Check the water tap is fully open, and water
supply is normal.
• Check the inlet valve is clear; clean if necessary.
• Check the water inlet hose is not blocked or
kinked; clean and straighten if necessary.
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