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Troubleshooting Guide
This guide lists common problems and their solutions.
Please refer to this guide before requesting service.
If you need further assistance, please contact Naxa
Technical Support (www.naxa.com/naxa_support/).
Symptom
Possible Cause
There is no
The battery is
power.
exhausted.
The speaker hasn't
been turned on.
The device
The speaker is not
is unable to
in pairing mode.
connect to the
speaker.
Bluetooth may be
disabled on the
device.
www.naxa.com
Possible Solution
Connect the unit to a
USB power source to
charge it.
Set the Power switch on
the back of the speaker
to the "ON" position.
Reset the speaker (turn
it off and then set the
Power switch to the
"ON" position.
Make sure Bluetooth is
enabled on your device.
Turn it on if it isn't.
Symptom
Possible Cause
The device is
The AUX connector
connected but
may be in use.
there is no
sound.
The speaker may be
in the wrong mode.
Your device may be
beyond the effec-
tive range of the
speaker.
Your device may
not be in playback
mode.
Possible Solution
Disconnect all cables
from the AUX in-
put connector of the
speaker.
Press and hold /M to
change the active mode.
Move closer to the
speaker. Range may
be affected adversely
by environmental
conditions.
Ensure that your device
is operating correctly.
Start playback on your
device.
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