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d. One of the ignition sensors is bent and/or too close to the burner. Look to ensure
that the ignition pins and the heat sensor are completely vertical and they do a 90
degree to the back of the box. If they are not straight (i.e. a 45 degree angle) then
you can straighten them with pliers. Please call technical support at 866.356.1992
for assistance with this matter.
e. The thermocouple is either too high or too low to complete the circuit. Check to
ensure that the thermocouple is flush with the hole in the heat exchanger. Please
call technical support at 888-818-4328 for assistance with this matter.
f. The gas sensor wire might have come loose or is no longer connected. Please call
technical support at 888-818-4328 for assistance with this matter.
The water does not get hot enough:
a. You are operating the unit above 6,000 feet. While it has been field tested up to
7,200 feet, we only recommend using it below elevations of 5,500-6,000 feet.
b. Look into the viewer panes (3 teardrop shaped windows on the front cover) to see
if there is a blue flame. If the flame is yellow there could be a cracked gas regulator.
Do Not Attempt to use the unit and call American Heat directly.
Water is flowing, but there is no hot water coming out:
a. Ensure that you have incoming water supply and the outgoing water supply
hooked up properly. Your water supply should be attached to your incoming
connection (located on the far right) and the shower head should be attached to
the outgoing water (located as the center connection)
b. Ensure that you have adequate water pressure of at least 20 PSI, sustained.
c. Ensure that you have adequate gas in your propane bottle and that the LP
regulator is threaded all of the way on to the unit.
d. Fresh batteries are required for ignition spark. Make sure batteries are aligned in
the proper polarity(=/-)
The unit does nothing
a. Ensure that you have your water source hooked up to the water inlet side (far right
connection) and the shower handle is hooked up on the water outlet side (far right
connection)
b. Ensure that you have an adequate supply of propane
c. Ensure that you have fresh batteries
If you are still having troubles or are on a modified water system, please call technical
support at 888-818-4328
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