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DO NOT RETURN TO STORE:
Call IHeat directly toll free at 888-818-4328 or via email at info@drakkenusa.com you
encounter a problem!
6. TROUBLE SHOOTING
Unit will not start-there are no audible clicks at startup:
a. The first thing to check is to ensure that the incoming water on the "right" side of
the unit. If the incoming and outgoing are reversed, the unit will not work. The
incoming is on the far right and the outgoing is in the middle.
b. Check to make sure you have fresh batteries and they are installed in the correct
position.
c. Number one reason that the unit does not ignite is that there is not enough water
pressure. You need to make sure that you have a minimum of 20 PSI of sustained
water pressure.
d. A wire has become disconnected inside the unit during shipping. Make sure the
gas is OFF .The front cover is help by four screws, two top, two bottom. The knobs
pull off. All the wiring is done with push together plastic connectors. They are all
visible without further dismantling of the unit. It should be obvious when a wire has
become disconnected.
NOTE: Before attempting to remove the cover, call technical support at 888-818-4328
e. It is possible that some debris or epoxy might have entered the water regulator.
Check to see if the filter screen on the water inlet is clear of debris. You can also
reverse the hookup by taking your water source and hooking it up to the water
outlet side and back flushing the system.
Propane gas cylinders sometimes are contaminated with air, especially new tanks
upon their first filling. Cycle the unit on and off by using the shower head switch
several times (5) to purge the air from the gas
Should a unit fail to light or stay lit after 10 cycles, Call technical support at
888-818-4328
Unit starts and then shuts off:
a. The unit requires a minimum of about 2 liters per minute and a minimum of about
25 PSI* Note, water pressure is at the lower end of operating parameters. You will
need a sustained water pressure of approximately 40-60 PSI for adequate use if
you are using a 12/15/120 volt pump. See adjustment in previous section.
b. High wind
c. Out of, or low on gas. Propane gas cylinders sometimes are contaminated with air,
especially new tanks upon their first filling. Cycle the unit on and off by using the
shower head switch several times (5) to purge the air from the gas.
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