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6. How long does it take for a response? The first available 911 operator (having jurisdiction over your call
location) will answer your call for help. This typically occurs within seconds of calling for help.
7. How do I set up the Mace
Alert 911?
®
• Open the battery compartment located on the rear of the device and properly insert three AAA lithium
batteries (included). Reattach the battery cover.
• Press and hold the BATTERY CHECK button located on the right hand side of the device. The device
is ready to use if the front LED light is green. If the LED is not green, verify correct installation of the
batteries. If the LED light is red, the batteries are low and should be replaced. Batteries must be
recycled or disposed of properly.
8. How do I cancel/disconnect the call? Press the CANCEL button on the left side of the device or wait for
the 911 operator to hang up.
9. How do I test the device?
• First call your local non-emergency dispatch for approval to place a test call into the 911 service.
• Once approved, properly signal for help by pressing and holding the white and red cross button (+)
(as indicated in FAQ #5 above); wait for the 911 operator to respond; tell the 911 operator that you are
testing your emergency help device and that no actual emergency exists.
10. How long do the batteries last? Approximately one year. Battery life will vary depending on the product
configuration, model, usage, and features used by you. As with all batteries, the maximum capacity of
this battery will decrease with time and usage. Test your batteries at least bi-weekly as described in FAQ
#11, below.
11. How do I test my batteries? Press and hold the BATTERY CHECK button located on the right hand side of
the Mace
Alert 911 device. The device is ready to use if the front LED light glows green. If the LED does
®
not glow, verify correct installation of the batteries. If the LED light glows red, the batteries are low and
should be replaced. Batteries must be recycled or disposed of properly.
12. Is the device water resistant or waterproof? No. The device is not water resistant or waterproof and
should not be subjected to damp environments. Do not shower or bath with the device on your person.
13. Does Mace
Alert 911 come with a warranty? Yes. Mace
®
DEFECTS IN WORKMANSHIP AND MATERIALS UNDER NORMAL AND PROPER USE FOR A PERIOD OF 90 DAYS
FROM THE DATE OF PURCHASE. THE WARRANTY IS LIMITED TO PRODUCT REPAIR OR REPLACEMENT UPON
RETURN OF DEFECTIVE PRODUCT WITH PROOF-OF-PURCHASE RECEIPT WITHIN 120 DAYS OF PURCHASE AND
SPECIFICALLY EXCLUDES INCIDENTAL OR CONSEQUENTIAL DAMAGES AND DAMAGES RESULTING FROM ABUSE
OR MISUSE OF THE PRODUCT. THERE IS NO OTHER EXPRESS OR IMPLIED WARRANTY.
®
Alert 911 IS WARRANTED TO BE FREE FROM
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