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Related Manuals for RTX RTX 8830
Summary of Contents for RTX RTX 8830
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Page 1: Handset Operations Manual
Handset Operations Manual RTX 8830 Version 1.2 Page | 1... -
Page 2: Table Of Contents
Contents Handset Operations Manual ........................1 Contents ..............................2 About This Document ......................... 5 1.1 Audience ............................5 1.2 Abbreviations ........................... 5 1.3 References/Related Documentations ....................5 1.4 Document History ..........................5 Making Handset Ready ........................6 2.1 Package - Contents/Damage Inspection ..................6 2.1.1 Before Package Is Opened ...................... - Page 3 Basic Operation ..........................17 5.1 How to Switch the Handset On/Off ....................17 5.2 Lock/Unlock the Keypad ........................ 17 5.3 Entering a number in idle ......................17 Menu Operation ..........................18 6.1 Contacts ............................18 6.1.1 Add Contact ..........................19 6.1.2 Call/Edit a Contact ........................
- Page 4 6.8 F-Keys ............................. 61 6.9 Alarm List ............................62 6.9.1 How to Trigger Alarms on the Handset .................. 62 6.9.2 How to Control the Emergency Settings on the Base Station Web Interface ......63 6.9.1 The Alarm List Menu ....................... 66 6.9.2 An Incoming Alarm .........................
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Page 5: About This Document
1 About This Document This document describes the features and functionalities available in the RTX SME VoIP DECT 8830 Handset. We describe how to operate the handset without going into details of its mechanical features. 1.1 Audience This guide is intended for everyday users as well as system administrators. -
Page 6: Making Handset Ready
2 Making Handset Ready In this chapter we briefly describe how to prepare the handset for use, install, and how to insert and charge new batteries. 2.1 Package - Contents/Damage Inspection 2.1.1 Before Package Is Opened Examine the shipping package for evidence of physical damage or mishandling prior to opening. If there is proof of mishandling prior to opening, you must report it to the relevant support center of the regional representative or operator. -
Page 7: Damage Inspection
2.1.3 Damage Inspection The following are the recommended procedure for you to use for damage inspection: 1. Examine all relevant components for damage. 2. Make a “defective on arrival - DOA” report or RMA to the operator. Do not move the shipping carton until it has been examined by the operator. -
Page 8: How To Open
2.2.4 How to Open Back Cover 1. Twist the back-cover lock to open position and lift back cover away from the handset. 2. Remove Back Cover from Handset 2.2.5 How to Replace Battery Remove the back cover from the handset as showed in section 2.2.4 How to Open Back Cover above. Then remove the old battery and replace with a new one. -
Page 9: Phone Overview
3 Phone Overview This section contains an overview of the handset from a front and a rear view. 3.1 Handset Front View and Top View 1. Earpiece Speaker 2. Screen 3. Navigation Keys (Up/Down/Right/left) 4. Selection Key (Centre of Navigation Keys) 5. -
Page 10: Handset - Rear View
3.2 Handset – Rear View 12. Headset connector (3.5mm) This is for connecting a headset. The connector is protected against dust by the headset connector cover. 13. Belt Clip 14. Pull Cord For using a magnetic pull cord to activate the pull cord alarm. -
Page 11: Display
4 Display This section contains a description of the different icons seen in the idle and in the menu. 4.1 Icons and Text in the Display All functions and settings available to the handset user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. -
Page 12: Menu Icons
“Voice mail message” icon is displayed in the status bar when there are voice mails that have not been listened to. This icon remains until the voice mail has been listened to. “Message” icon is displayed in the status bar when there are messages on the handset that have not been read. -
Page 13: Keys And Buttons
During navigation across the different menus the highlighted icon is moving to indicate where the navigation key is. The menu icons are showed and shortly explained in the following: The “Contacts” menu contains all names/numbers in the local phonebook. The “Central directory” menu contains all names/numbers in the central directory of the system. -
Page 14: Speaker Key
4.3.3 Speaker Key The speaker key is used to shift between speaker mode and normal mode during call. When the handset is set to speaker mode during call the speaker key lights up in red, and the sound comes from the speaker on the back of the handset. -
Page 15: The Keypad
When the mute function is enabled during a call it is indicated on the “Connected” screen with the image of the handset that is red as seen above. Mute is turned off by pressing the mute button again. 4.4 The Keypad The keypad is used when entering a name or number, and the sketch below shows the available characters on the handset. -
Page 16: Silent Mode From #-Key
4.4.3 Silent Mode from #-Key By long-pressing the #-key when the handset is in idle, the handset will turn to silent mode, and a “Sound Off” icon will be shown in the status bar. This feature enables that the user rapidly can turn on silent mode. -
Page 17: Basic Operation
5 Basic Operation The following explain three basic operations of the handset: How to switch the handset on/off, how to lock/unlock the keypad, and the available options when entering a number in idle. 5.1 How to Switch the Handset On/Off Switching on the handset To switch the handset on long press the on-hook key to switch the handset on. -
Page 18: Menu Operation
6 Menu Operation In the following a description of the different menus and submenus on the handset will be given. Before the functions of every menu are explained a menu tree will be showed at top to give an overview of how to enter the different menus. From idle it is possible to enter some of the menus directly via the three softkeys as displayed on the image below. -
Page 19: Add Contact
6.1.1 Add Contact To add a new contact press the right softkey “More”, select “Add contact”, and the information displayed in the menu tree below can be filled out for the contact. Hereby, it is possible to edit the name, add different phone numbers (work, mobile, home, and other), and add a specific ringtone to be used for exactly this contact. -
Page 20: More Contacts Options
Pressing “Call” initiates a call to this contact. When pressing “Edit” it is possible to edit the name, work, mobile, home, other, or ringtone for the highlighted contact. 6.1.3 More Contacts Options When a specific contact is highlighted, pressing “More” in the “Contacts” menu enables the features seen below. - Page 21 A contact can only be assigned to one speed dial number at a time. The first defined number of the contact will be dialed when the speed dial key is pressed. This means that if all numbers (work, mobile, home, and other) are defined for the contact then the work number will be dialed. If the work number is not defined then the mobile number is dialed etc.
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Page 22: Central Directory
NOTE: The speed dial function can also be set up for the F-Keys (for additional information on this see section 7.8 F-Keys) 6.2 Central Directory In the “Central directory” menu different contacts can be called according to which list the system administrator has setup in the base system. - Page 23 NOTE: When the central directory is in LDAP mode pressing right softkey “Back” the handset will return to the “Search” field, and a new search for a contact can be made. Pressing the red “On-hook” button, in the central directory, will send the user back to idle. If the central directory instead of LDAP Mode is set to Local mode, opening the central directory will get you directly to browsing mode, and to enter the search mode press the middle softkey as displayed below.
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Page 24: Calling A Contact In The Central Directory
To scroll through the search results use the navigation keys up and down and you will scroll through the list. If a green arrow is seen to the right of a contact (as seen above), this contact has more than one number added, and to scroll through these different numbers use the left/right navigation keys. - Page 25 This menu can be entered directly from idle with the right softkey , by pressing the green off-hook button or from the menu by pressing the menu activity key and choosing “Calls”. When opening the “Calls” menu, the list “All calls” is automatically opened. Using the left/right navigation keys it is possible to view the four different lists.
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Page 26: Call
Using the up/down navigation keys scrolls through the list of missed calls. When the entries has been displayed once, the text displaying call information is no longer bold, and the red missed call icon disappears from the status bar indicating that the user has seen missed call; this is displayed in the second image above. -
Page 27: More Calls Options
6.3.3 More Calls Options When a specific call is highlighted, pressing “More” in the “Calls” menu enables the features seen below. View details This shows the same details about the call as the “View” function explained in 7.3.1 Call/View. Save as contact With this feature it is possible to save the number in the call list as a contact. -
Page 28: Connectivity
To delete all items in the specific list, press the left softkey “Yes”. To return to the call list, press the right softkey “No”. 6.4 Connectivity The “Connectivity” menu is entered in the menu by pressing the menu activity key in idle. -
Page 29: Deregister
NOTE: For the handset to function on different base systems, the handset must be completely out of range of system 1 to connect to system 2. 6.4.2 Deregister The handset can be deregistered from a registration. The user will in this case be prompted for a PIN code (base deregistration PIN), the PIN code is default “0000”... -
Page 30: Settings
6.5 Settings The “Settings” menu is entered through the menu by pressing the activity menu key in idle. The “Settings” menu contains the following personal handset settings: Settings Audio settings Time & Date Language LED Signal Power save Security Handset name Line Reset settings Status... - Page 31 6.5.1.1 Silent The “Silent” profile can be either enabled with the right softkey “On”, or disabled with the left softkey “Off”. When the “Silent” profile is enabled no sounds are played on the handset, and the handset does not ring on incoming calls or messages. In the Audio settings menu only “Ring emergency”, “Vibrator”...
- Page 32 To select the desired ring volume the navigation keys up/down or right/left is used to respectively increase or decrease the volume. Thereby, pressing “Ok” saves the current ring volume. The currently applied ring melody is played when adjusting the ring volume so that the respective ring volume can be heard before selected.
- Page 33 To hear the melody before selecting it, each melody in the list can be played by selecting the right softkey “Play”. The softkey “Play” changes to “Stop” during playback and the playback can then be stopped by pressing this button. 6.5.1.3 Ring normal and urgent message The handset can receive messages with both a normal priority and an urgent priority.
- Page 34 To select the desired alert volume the navigation keys up/down or right/left is used to respectively increase or decrease the volume. Thereby, pressing “Ok” saves the current alert volume. The currently applied alert melody is played when adjusting the alert volume so that the respective alert volume can be heard before selected.
- Page 35 To hear the melody before selecting it, each melody on the list can be played by selecting the right softkey “Play”. The softkey “Play” changes to “Stop” during playback and the playback can then be stopped by pressing this button. 6.5.1.6 Vibrator In the vibrator menu different vibrator options can be selected for the handset.
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Page 36: Confirmation Sound
6.5.1.7 Key Sound The “Key Sound” settings controls if a key sound is heard as the keys are pressed on the handset, or if no sound is made. The following three different options can be selected for the key sounds: Silent If this feature is chosen, there will not be heard any sounds when pressing the keys on handset. -
Page 37: Coverage Warning
6.5.1.9 Coverage Warning A coverage warning can be set to occur when the handset is out of range of a base station in the system. When the feature “Coverage warning” is enabled (On) an audible indication is given in the earpiece of the handset when the user is close to the maximum range of the nearest base station in the system. -
Page 38: Time & Date
Noise reduction is a function used when the handset is in call. During a call if noise reduction is enabled on the handset, the background noise around the user is reduced. In this way, the user should sound clearer to the counterpart since the background noise is reduced to a minimum. 6.5.2 Time &... -
Page 39: Language
6.5.3 Language In this menu it is possible to select different languages for the handset. The menu tree below shows the different languages available on the handset. Settings Language English Espanol Deutsch Francais Italiano Nederlands Portugues Dansk Svenska Turkce Polski Norsk Russian-1 Russian-2... -
Page 40: Power Save
As seen in the images above each colour of the LED signal (green, yellow, and red) can respectively be configured to indicate: Missed call The LED signal blinks in the chosen colour when there is a missed call. Voice message The LED signal blinks in the chosen colour when there is a voice mail message that has not been listened to. -
Page 41: Security
6.5.6 Security In the “Security” menu it is possible to set an automatic keylock, and change the PIN of the handset. Automatic keylock If the “Automatic keylock” feature is enabled, the keypad will lock automatically after a certain amount of time that the handset has not been used. The currently applied setting is displayed when highlighting the menu “Automatic keylock”. - Page 42 Settings Handset name Line Reset settings Status Handset name By selecting “Handset name” the name of the handset can be changed. As seen above, an editor is displayed when entering the menu. The handset name is typed in by using the numeric keys and afterward pressing the left softkey “Save”.
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Page 43: Auto Answer
As it can be seen above, the handset PIN code is required to reset the handset to its default settings. After such a reset the handset is still registered. The base is not reset to default when selecting this feature. Status The menu “Status”... -
Page 44: Silent Charging
The “Auto answer” feature makes it possible for the handset to automatically answer an incoming call. This setting can be set to the following conditions: Normal With this enabled the handset does not answer a call automatically, but the user must always press the green “Off-hook”... -
Page 45: Do Not Disturb
Silent The handset receives an incoming call as normal, but it does not ring (i.e. no audio alert but the incoming call screen is displayed). 6.5.10 Do Not Disturb This “Do not disturb” feature is to be used when the handset user does not want to be disturbed. With this feature disabled, the handset reacts as normal on all incoming activity. -
Page 46: Call Forward
On for next call If this function is enabled, then the caller ID will be hidden to the counterpart only for the next outgoing call, and then for the following calls the number will not be hidden anymore. Always on With the “Always on”... -
Page 47: Idle Screen Saver
answered during a certain time period as for example 30 seconds. This feature is setup in the same way as “Forward Unconditionally” as displayed above. Forward Busy When “Forward Busy” is enabled the handset forwards all incoming call if the handset is busy, or if the user presses “Reject”... - Page 48 6.5.14.1 Enable/disable Bluetooth can either be enabled or disabled on the handset. The handset can only be paired with a Bluetooth device when Bluetooth is enabled. With Bluetooth enabled an icon is displayed in the status bar to indicate that Bluetooth is enabled on the handset. In the status bar, the Bluetooth icon is shown if Bluetooth is enabled, but the handset is not paired with any Bluetooth devices.
- Page 49 The handset is now connected to the Bluetooth device, and audio will be routed through the Bluetooth headset in call. To inform the user that the devices are paired a Bluetooth icon is shown in the status bar. 6.5.14.3 Paired devices The handset can be paired with up to four different Bluetooth headsets.
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Page 50: Messaging
Change Name This option changes the name of the paired Bluetooth device on the handset. In this way the handset user can change the name of the Bluetooth device to something other than the original name. Delete With this option the selected paired device can be deleted. If a paired Bluetooth device is deleted the handset will no longer be paired with this device and it will be removed from the “Paired devices”... -
Page 51: How To Setup Text Messaging
6.6.1 How to Setup Text Messaging For the text messaging function to work on the handset, this needs to be enabled on the base station web interface. As seen above the text messaging feature is enabled on the handsets via “Management” on the base station web interface. -
Page 52: How To Write A New Message
Additionally, it is possible to send the text messages via a text messaging server (MobiCall server) which enables handsets on different systems of base stations to send text messages to one another. When using a text messaging server for text messaging the “Text Messaging Server” and “Text Messaging Port”... -
Page 53: How To Send A New Message
As displayed above, pressing ’New’ makes it possible to write a new message by using the keypad. The maximal message text length is 160 characters, and the number of characters typed are displayed at the bottom right corner of the text field. To choose other symbols than those available on the keypad press the middle softkey ‘Symbol’, and an amount of symbols will be available to select. -
Page 54: How To Open And Reply To A Message
Contacts By selecting this option the contact list is displayed, and the message can be sent to one of the local contacts in the contact list. Enter number In this option it is possible to enter a number, and thereby sending a message to this number. Send to many By choosing ‘Send to many’... -
Page 55: Drafts
are used to navigate between them. The content of these four submenus are described in the following sections. 6.6.6 Drafts ‘Drafts’ is the submenu that is opened when the ‘Messaging’ menu is selected. In this menu drafts are saved if a message has been written, but was not sent. When pressing select on a highlighted draft, this is opened according to the last time that it was edited, and it is possible to edit it, and send it again. -
Page 56: Inbox
6.6.5.2 What is Stored in Drafts? When writing a new message and then exiting with the red on-hook key before the message is sent, this message can be saved as a draft. This is displayed below. By pressing the left softkey ‘Yes’ the message is saved as a draft, and can be opened again in the ‘Drafts’... -
Page 57: Sent Messages
Reply With this option it is possible to reply the counterpart to the received message. Forward By selecting ‘Forward’, the newly received message is entered again, and can be edited and forwarded to another number. Save as contact With the function ‘Save as contact’ it is possible to save the number that the message was received from in the local phonebook. -
Page 58: Settings
To open a sent message scroll up/down to highlight it, and then press the left softkey ‘Select’. By pressing the middle softkey, the message is opened, and it is possible to forward it to another handset than it was originally sent to. 6.6.8.1 The More Option When pressing the right softkey ‘More’... -
Page 59: Alarms
Overwrite old If this option is set to ‘On’ with the left softkey, then the oldest messages is overwritten if the maximum number of messages is reached. The maximum number of messages that can be stored in drafts, inbox, and sent messages is 250. If the number of 250 messages is exceeded, and the option is set to ‘Off’... - Page 60 An alarm will then occur at the time that has been set. The time can both be set with the numeric keypad, or with the up/down navigation keys. Recurrent alarm This feature enables another alarm to be set, thereby another time can be saved by pressing left softkey “Save”.
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Page 61: F-Keys
This means that when the alarm occurs the user can either “Dismiss” it with the right softkey, or “Snooze” it with the left softkey. In this case the snooze time gives the time before the alarm occurs again. NOTE: If the handset is in silent mode or if the volume is set to mute then an alarm will be a silent alarm, and no sound will be heard during the alarm. -
Page 62: Alarm List
name and number, respectively. For the new F-key to be saved press the left softkey “Save”, and this F-key is added to F-keys. Edit F-Key This feature enables that an existing F-key can be edited, if the name or number need changing. Delete F-Key By selecting “Delete F-Key”... -
Page 63: How To Control The Emergency Settings On The Base Station Web Interface
Running Alarm To trigger the Running Alarm the handset needs to be shaken up and down for a couple of seconds. Hereby the running alarm is triggered by running if the user has the handset in the hand or in a pocket or similar during running. - Page 64 An alias or user-friendly name to help identify the different profiles when Profile Alias selecting which profiles to enable for the individual handsets. Alarm Type The type of alarm is dependent of what kind of event that has triggered the alarm on the handset.
- Page 65 and filling out “Text Messaging Server” and “Text Messaging Port” (see 6.6.1 How To Setup Text Messaging). 6.9.2.2 How to Configure Alarms on the Handset Afterwards for each handset in the extension page, it can be selected which of the configured alarm profiles, the given handset shall subscribe to.
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Page 66: The Alarm List Menu
To activate a certain alarm type on the handset, it must be ticked as seen above. For the handset shown above it means that Running, Pull Cord, and Emergency Button can be triggered from that handset whereas Man Down and No Movement are not ticked meaning that these alarms cannot be triggered on that handset. - Page 67 The color of the alarm represents what priority the alarm has. The priority of different scenarios to start the alarm is set on the server, and it is defined what should send a green, yellow, or red alarm to the handset. Additionally, an alarm can be sent out to either one handset, or more handsets which is also defined in the server settings.
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Page 68: Calls Operations
7 Calls Operations In this section the different types of calls and call handling will be described. 7.1 Incoming call As the handset receives an incoming call an alerting screen will be displayed as displayed below. This will be accompanied by a ring signal and/or a vibrating handset according to the respective settings on the handset. -
Page 69: Silencing An Incoming Call
NOTE: An incoming call can also be rejected by pressing the red “On-hook” key. 7.1.3 Silencing an Incoming Call When the handset is alerting it is possible to press the left softkey “Silent” whereas the handset will continue to alert, but without any heard ringing. 7.1.4 Ending a Call To end an ongoing call press the red “On-hook”... -
Page 70: Initiating A Call From Contacts
3. The handset will show a “Calling” screen as seen above. 4. When the counterpart answers the call the screen will show “Connected”, and the two parts are now in call. 7.2.1.1 Line Call If the handset is used in a multiline environment, it is possible to make a call from different lines by pressing the middle softkey “Line”, and choose the line according to which system the call should be made from. -
Page 71: Call Holding/Retrieving
7.3 Call Holding/Retrieving It is possible to hold a call which means that the one party of the call is put on hold and cannot hear the other party, but can only hear a repeated short tone on hold until the call is retrieved. 1. -
Page 72: Unattended Transfer
2. Press the right softkey “Transfer” on either of the handsets in call, and the counterpart of the call is put on hold. 3. Enter the number that the transfer should be made to, and press the green “Off-hook” button 4. -
Page 73: Swap Between Two Calls
1. Initiate a call with a counterpart so that the handset displays “Connected” as shown above. 2. Press the right softkey “Transfer” on either of the handsets in call, and the counterpart of the call is put on hold. 3. Enter the number that the transfer should be made to, and press transfer. 4. -
Page 74: Call Waiting
5. As the second party answers the call a blue “Connected” screen as above is displayed. 6. By pressing the left softkey “Swap” the green “Connected” screen is displayed instead which indicates that the ongoing call is now between the first party whereas the second party is now put on hold. -
Page 75: Conference Call
This indicates that the party 2567 now has two ongoing calls with one of them on hold, and it is possible to swap between them, make a conference, or transfer one of the parties. 7.7 Conference Call In a conference call there are always at least three parties in the same conversation. Hereby, this feature enables the user to have an ongoing call with more than one person –... -
Page 76: Terminating A Conference Call
5. When the called party answers the call the second party is still on hold, and the conversation is only between the third party and the first party, i.e. initiator of the conference. 6. To start conversation between the three parties – i.e. a conference – press the middle softkey “Conf.”... - Page 77 NOTE: Different configurations on the PBX that the base system uses may result in different terminations of a conference call. E.g. the configuration of some PBX’s could cause that the whole conference call is not terminated if the initiator of the conference presses the red “On-hook” key to terminate.
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Page 78: Sd Card
8 SD Card A SD card is an external memory card that gives the possibility of storing information from the handset externally. In this way more people can use the same handset since the SD card is the memory unit containing all individual data. -
Page 79: Sd Card White List
a certain registration on a base station, inserting the SD card will make the handset use the registration from the SD card instead of its own. In this way, the information of the SD Card will always be used instead of the information of the handset when an SD card is inserted in the handset. -
Page 80: Accessories
9 Accessories It is possible to get different accessories to the RTX SME VoIP 8830 handset. These different accessories are listed in the following: Dual Charger Single Charger Adapter for Charger Vertical Leather Pouch Horizontal Leather Pouch Belt Clip Swivel Belt Clip... -
Page 81: Troubleshooting
Troubleshooting This troubleshooting section contains information on how to solve some operational problems that you may experience on the handset. 10.1 Operational problems State: The handset does not ring Problem cause: The sound off icon is seen in the status bar; hence the handset is silent mode. Action: Increase the volume in Audio Settings, or long press the #-key in idle.
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