Tesla GATEWAY PRO User Manual
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Tesla GATEWAY PRO User Manual

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TELSTRA
GATEWAY PRO™
USER GUIDE

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Summary of Contents for Tesla GATEWAY PRO

  • Page 1 TELSTRA GATEWAY PRO™ USER GUIDE...

  • Page 2: Table Of Contents

    CONTENTS Introduction 4.4. Setup Voice Calling 1.1. Getting to know your Telstra Gateway Pro ™ 4.5. Connecting devices to the Telstra Gateway Pro ™ 1.2. What’s in the box? 4.6. Setting up USB Mobile Broadband Backup 1.3. Features and Benefits Advanced Settings 1.4.

  • Page 3: Introduction

    • Securely access your business fi les from home with our remote access feature 1.2. What’s in the box? The Quick Start Guide outlines all the components that are included with the Telstra Gateway Pro™ and can be found on Telstra.com using the following link: http://business.telstra.com.au/t5/DOT -Bundle-Help/ct-p/bundles_and_dot.

  • Page 4: Features And Benefits

    The Telstra Gateway Pro™ is a world leading Gateway using the best Wi-Fi standard available, Wi-Fi 802.11 AC, to maximise your Wi-Fi experience in the offi ce. The Telstra Gateway Pro™ also has 4 x 4 Wi-Fi streams to deliver the best possible coverage for your network.
  • Page 5 The Gateway supports the use of a compatible Telstra Mobile Broadband USB device providing 2 USB 3.0 ports, one port on the side of the device and the other port can be found on the back of the device. The following USB Mobile Broadband devices are compatible for use with the Telstra Gateway Pro ™...

  • Page 6: Getting To Know The Gateway

    1.4.1. Understanding the lights and what they mean Power LED around the Telstra Logo Internet LED WAN LED Phone LED Wi-Fi On/Off button WPS button DECT button Figure 3: Telstra Gateway Pro™ Front Panel TELSTRA GATEWAY PRO USER GUIDE ™...
  • Page 7 (Negotiation is in progress under WPS) Solid red WPS has not connected successfully WPS is disabled or not initiated DECT button This functionality will be available in a future software update of the Gateway. TELSTRA GATEWAY PRO USER GUIDE ™...
  • Page 8 1.4.2. Getting to know the back panel Figure 4: Telstra Gateway Pro™ Back Panel In the diagram above there are a number of ports and buttons on the back of the Gateway. These ports and buttons are described in the table below:...
  • Page 9 1.4.3. Product label on the bottom of the Gateway Figure 5: Telstra Gateway Pro™ Label You will find a number of important pieces of information on the product label on the bottom of the Gateway including: Label Description Gateway Login Details Enables you to access the Gateway Control Panel to manage and customise your Gateway settings.

  • Page 10: Setting Up Your Telstra Gateway Pro

    2. SETTING UP YOUR TELSTRA GATEWAY PRO™ The Telstra Gateway Pro™ Quick Start Guide provides a full set of instructions on how to set up your Gateway. Please refer to the link below to access the Telstra Gateway Pro™ Quick Start Guide: http://business.telstra.com.au/t5/DOT-Bundle-Help/ct-p/bundles_and_dot...

  • Page 11: Setting Up Your Telstra Gateway Pro For Adsl And Vdsl

    2.2. Setting up your Telstra Gateway Pro™ for ADSL and VDSL If you don’t have an NBN box at your premises you will be using one of the following connection types: • ADSL (ADSL, ADSL2 and ADSL2+) • VDSL (this includes NBN Fibre to the Node and NBN Fibre to the Basement connections) Figure 7: Telstra Gateway Pro™...

  • Page 12: Setting Up Your Gateway With An Nbn Box (Fibre To The Premises)

    2.3. Setting up your Gateway with an NBN box (Fibre to the Premises) Figure 9: Telstra Gateway Pro™ Setup for NBN (FTTP) If you do have an NBN box at your premises you will have an NBN Fibre to the Premises (FTTP) connection.

  • Page 13: Telstra Gateway Pro™ Quick Start Guide

    2.4. Telstra Gateway Pro™ Quick Start Guide The Telstra Gateway Pro™ Quick Start Guide provides a full set of instructions on how to set up your Gateway. Please refer to the link below to access the Telstra Gateway Pro™ Quick Start Guide: https://www.telstra.com.au/small-business/bundles/dot...

  • Page 14: Initial Telstra Gateway Pro™ Configuration

    Figure 11: Telstra Gateway Pro™ Control Panel When the Telstra Gateway Pro™ is first set up, either out of the box or after a factory reset (see Section 6.4), it will detect which network you are on and present you with an installation wizard that guides you through your internet setup.

  • Page 15: Initial Setup Using The Installation Wizard

    3.1. Initial Setup Using The Installation Wizard The Installation Wizard can be accessed from any connected device using an internet browser when visiting any website for the first time (e.g. www.telstra.com) or by loading the Telstra Gateway Pro™ default IP address http://192.168.15.1.
  • Page 16 • For NBN/ VDSL the Gateway will now attempt to establish a connection to the Internet, once successful it will show you a success page informing you are connected and will then show you an installation summary page with additional details. Figure 17: Successful Connection Page TELSTRA GATEWAY PRO USER GUIDE ™...
  • Page 17 • When installation is complete the Telstra Business Website will load. You are now connected to the Internet. Figure 18: Telstra Business Website To configure your Telstra Gateway Pro™ after the initial setup, follow the steps in Section 3.2. TELSTRA GATEWAY PRO USER GUIDE...

  • Page 18: Configuring Telstra Gateway Pro

    Telstra default IP address 192.168.15.1. This will bring up the Login screen (Figure 21) and from here you will be able to configure the Telstra Gateway Pro™ to meet your requirements. To access the Control Panel you need to login with the following details: •...
  • Page 19 Figure 21: Control Panel Advanced Menu From each of these menus you will be able to view sub-menus which will provide current details about the device and also give you the ability to configure changes where appropriate. TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 20: Further Configuration Of Gateway Settings

    • Enter the old password into the Old Password field (the default password is telstra). • Enter your new password into the New Password and Confirm New Password fields. • Click Next to continue the Installation Wizard process. Figure 22: Wizard Password Screen TELSTRA GATEWAY PRO USER GUIDE ™...
  • Page 21 • Enter the old password in the Old Password field (the default password is telstra). • Enter your new password into the New Password and Repeat New Password fields. • Click Apply to confirm these changes. Figure 24: Advanced Menu Set Password Screen TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 22: Customising Your Lan/Wan Settings

    DSL – Connection and Username/Password To configure the ADSL connection you will need to enter your Username and Password into the Telstra Gateway Pro™ Control Panel. • To access the Gateway Control Panel page go to 192.168.15.1 in your browser and navigate to Basic>Internet.
  • Page 23 • Ensure the Does your internet connection require a login? has Yes selected and Internet Service Provider has PPPoE selected. • Enter your full Username (Login) and case sensitive Password into the correct fields and click Apply. Figure 26: Internet Settings TELSTRA GATEWAY PRO USER GUIDE ™...
  • Page 24 Figure 27: Control Panel Basic Menu- Good Internet Connection 4.2.2. WAN – Connection (NBN) To configure the NBN connection you will need to access the Telstra Gateway Pro™ Control Panel. • To access the Gateway Control Panel page go to 192.168.15.1 in your browser and navigate to Basic>Internet.
  • Page 25 • Tick Use Wan Uplink Mode and ensure Does your internet connection require a login? has No selected. Then click Apply. Figure 29: WAN Setup for NBN • Click Home. The Internet icon should show STATUS: GOOD. The Internet LED will also change to blue. Figure 30: Control Panel Basic Screen TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 26: Configuring Your Gateway Wi-Fi

    • Change the 2.4 GHz Channel to reduce interference from other 2.4 GHz devices (e.g. cordless phones). • Change Encryption Key. • Change Security Settings. It may be easier to change the Wi-Fi SSID and channel settings in the Telstra Gateway Pro™ to match those of the Gateway or router you’re replacing. Important Note: Doing this will avoid you having to change all the Wi-Fi settings on devices at your premises.
  • Page 27 Wireless Setting screen. Refer to the numbered sections in Figure 34 and the Wireless Settings table for detailed information about these settings and how to change them:   Figure 32: Basic Menu Wireless Configuration Items TELSTRA GATEWAY PRO USER GUIDE ™...
  • Page 28 Shared Key and your wireless adaptors can only use Shared Key to connect to this network. After making any changes click Apply at the top of the Wireless Settings screen and test your connection with a Wi-Fi connected device. TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 29: Setup Voice Calling

    The Telstra Gateway Pro™ supports Voice calling for DOT customers. There are two methods to setup voice calling on the Telstra Gateway Pro™, via the Installation Wizard or in the Gateway Control Panel. Device ID and Password information for Voice Calling can be found on your order Important Note: completion email.
  • Page 30 Figure 35: Control Panel Advanced Menu • Enter your Gateway ID and Gateway Password details on the Voice Calling Settings screen. Click Apply to save your settings. Figure 36: Gateway ID and Password Information TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 31: Connecting Devices To The Telstra Gateway Pro

    Connecting via Wi-Fi The Telstra Gateway Pro™ is delivered with Wi-Fi turned on with a unique Wi-Fi Id and WPA2 Key (Password). The Id, also known as SSID, and the WPA2 Key, are available on a card provided in the packaging.
  • Page 32 Once you have connected your Mobile Broadband device to the USB port, access and configure it in the Telstra Gateway Pro™ Control Panel by completing the following steps: • To access the Gateway Control Panel page go to 192.168.15.1 in your browser and navigate to Basic ->Mobile Internet.
  • Page 33 Select the correct APN for your device then click Apply. Figure 40: Mobile Internet Setup Information • To check that the mobile broadband device has initiated, click Mobile Info. Figure 41: Mobile Info Button TELSTRA GATEWAY PRO USER GUIDE ™...
  • Page 34 • A pop-up window will show the mobile device signal strength. Click Close Window. Figure 42: Mobile Internet Signal Strength • To check the device status, click Connection Status. Figure 43: Mobile Internet Connection Status TELSTRA GATEWAY PRO USER GUIDE ™...
  • Page 35 • Click Connection Status. A pop up window will show the Connection State and assigned IP address, click Close Window. Figure 44: Connection Status Details TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 36: Advanced Settings

    5.1. Guest Wireless Network Setup The Telstra Gateway Pro™ has the capability to set up three Wireless Guest networks. You can allow guest internet only access or internet & local network access to anyone that is provided the Guest SSID and Wireless Network Keys.
  • Page 37 Figure 46: Guest Wi-Fi Configuration • Setting up the Guest Network follows a similar process to making changes to the Wi-Fi settings on the Telstra Gateway Pro™. TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 38: Content Sharing

    5.2. Content Sharing The Telstra Gateway Pro™ allows you to share the content stored on your USB connected storage device with other users on your network. You can use the rear USB port or side USB port on the device.
  • Page 39 3gp, pcm, tts. Maximum number of fi les displayed = 500 including thumbnail fi les. Figure 47: Telstra Gateway Pro™ Back USB Port Figure 48: Telstra Gateway Pro™ Side USB Port...

  • Page 40: Lan Ip Pool/Dhcp Change

    5.3. LAN IP Pool/DHCP Change The Telstra Gateway Pro™ allows you to reconfigure the LAN IP pool if required. The following steps outline how to configure the Gateway to suit existing devices connected on a complex network. If you have an existing LAN IP range that does not match that of the Gateway’s default LAN IP pool (192.168.15.1) the following will need to be completed to identify the required LAN IP range.

  • Page 41: Port Forwarding

    IP address for the Gateway. 5.4. Port Forwarding Port forwarding allows the Telstra Gateway Pro™ to forward traffic from the Internet to a specific device that is connected or a specific application on a device. You may require remote access to devices such as servers, cameras etc.
  • Page 42 − External Start and End Port numbers (if only 1 port then the same for both) − If the same port numbers translate internally or if different port numbers need to be entered. − IP address of the device on the internal network • Click Apply. TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 43: Secure Remote Access Via Vpn

    5.5. Secure Remote Access via VPN The Gateway’s Remote Access feature enables secure access to your business files from home. Refer to the detailed VPN setup guide for information on how to enable and configure this option: http://www.telstra.com.au/content/dam/tcom/small-business/bundles/pdf/telstra-gateway-pro- v7610-configuration-guide.pdf TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 44: Troubleshooting & General Tips

    6.1. The Internet is not working or WAN light is off Sometimes a loss of service can occur and Broadband will temporarily be unavailable on your Telstra Gateway Pro™, you will presented with the following error screen and the WAN light will be off. Figure 55: WAN Light Figure 56: No Internet Connection Notification Please check that your DSL line or WAN cable has not been unplugged from the Gateway.

  • Page 45: My Devices Aren't Connecting

    6.2. My devices aren’t connecting Please check that Wi-Fi has been switched on. The Telstra Gateway Pro™ Wi-Fi button will glow blue if Wi-Fi is enabled. Figure 57: Wi-Fi Button Ensure that your wireless connection setting is enabled on your connecting device.

  • Page 46: Re-Setting Telstra Gateway Pro

    • Check your login and password details, and update if required. Apply any changes. ******** Figure 60: Login and Password Details 6.4. Re-setting Telstra Gateway Pro™ You should only reset your Gateway as a last option. Try turning the device off and on again, to see if this resolves the issue fi rst.
  • Page 47 There are 2 ways to perform a factory reset on the Telstra Gateway Pro™: 6.4.1. Method One- Hardware reset • Insert a paper clip into the Reset hole and hold down for 10 seconds until all the lights on the front panel start flashing.
  • Page 48 Figure 63: Revert To Factory Default Settings • The Reset Progress bar will appear. Once this reset bar has completed, the Gateway will reset and reboot. You will be returned to the Gateway login screen. Figure 64: Reset Progress Screen TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 49: Wireless Adaptor Faults

    • Check the Windows device manager to see if the Wireless Adaptor is recognized and enabled. Reinstall the A6200 software, if necessary. • Insert the Wireless Adaptor in a different USB port on your computer if one is available Figure 65: Netgear Wi-Fi USB Adaptor A6200 TELSTRA GATEWAY PRO USER GUIDE ™...

  • Page 50: Technical Specifications

    7. TECHNICAL SPECIFICATIONS 7.1. Devices compatible for use with the Telstra Gateway Pro™ The following devices are compatible with the Telstra Gateway Pro™: Phones Cisco SPA525G2 IP Phone Cisco SPA504G IP Phone Yealink T42G IP Phone Yealink T48G IP Phone...

  • Page 51: About The Telstra Gateway Pro

    7.2. About the Telstra Gateway Pro™ The Telstra Gateway Pro™ (Netgear V7610) is VDSL Gateway using Wave 2 Wi-Fi with Quad Stream & MU-MIMO. This Gateway delivers Wi-Fi to multiple devices simultaneously for faster speeds and lower latencies. Additionally the Gateway offers integrated FXS ports and CAT-IQ 2.0 for SIP based VoIP connections.

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