Emerson Avocent HMX Installer/User Manual

High performance kvm extender system
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The Avocent® HMX High Performance KVM Extender System
Next Generation
Installer/User Guide

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  Summary of Contents for Emerson Avocent HMX

  • Page 1 The Avocent® HMX High Performance KVM Extender System Next Generation Installer/User Guide...
  • Page 2 For important safety information, visit: www.emersonnetworkpower.com/ComplianceRegulatoryInfo Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Trellis Co. Avocent, the Avocent logo and are trademarks or service marks of Avocent Corporation. Liebert is a trademark and service mark of Liebert Corporation.
  • Page 3: Table Of Contents

    TABLE OF CONTENTS Product Overview Features and Benefits Additional video features USB support Transport Layer Security (TLS) The Avocent® HMX Advanced Manager software Extender System Devices Extender interfaces Firmware upgrades Device ports Device status indicators Installation and Configuration Configuration Options System Recommendations Factory reset Basic Configuration...
  • Page 4 ii ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Appendix D: Troubleshooting Video image of the HMX receiver has horizontal lines across the screen Mouse pointer of the receiver is slow Monitor displays pink screen Audio output of the receiver sounds scratched HMX Advanced Manager cannot locate HMX extenders...
  • Page 5: Product Overview

    Product Overview ® The Avocent HMX Advanced High Performance KVM extender system is the next generation of Avocent keyboard, video and mouse (KVM) products. The system offers flexible ways to link receivers, transmitters and systems via standard networks. Features and Benefits The HMX 5000 and 6000 series extenders provide a high performance, reliable desktop extension experience by converting high quality DVI video, audio and USB data into Internet Protocol (IP) messages.
  • Page 6: Usb Support

    2 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide your images, an AVCT compression scheme can be added and configured to provide increased system speed. Anti-dither capability While the dithering process smooths the appearance of gradually shaded areas in video images, it ®...
  • Page 7: Extender System Devices

    Product Overview..NOTE: When using the HMX Advanced Manager software server to configure your HMX extender system, ensure that all transmitters and receivers are set to their factory defaults. Otherwise, they will not be located by the HMX Advanced Manager server. Extender System Devices Within the HMX extender system, transmitters and receivers allow you to seamlessly access and share one or more remote computers that are physically separated from your local work...
  • Page 8 4 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Configuration utility can be accessed from either port, although the System port is the default location. Serial port The AUX serial port on transmitters and receivers allows RS-232 signals to be extended up to a baud rate of 115200.
  • Page 9 Product Overview..Number Description USB peripheral device connection, such as keyboard or mouse. Video output on single-head receivers; secondary port on dual-head receivers. Primary video output on dual-head receivers. Audio in. Audio out. Serial (AUX) port. ® Avocent HMX Transmitter Overview (Dual Head HMX 6200 Transmitter Shown) Avocent®...
  • Page 10: Device Status Indicators

    6 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Number Description Audio out. Serial AUX port. Device status indicators Transmitters and receivers in the HMX extender system have six device status LED indicators on their front panels. Indicator color and behavior (static or flashing) varies, depending on the activities you are performing with the HMX extender.
  • Page 11: Installation And Configuration

    Installation and Configuration At this point you should have already completed the installation instructions outlined in the Avocent® HMX High Performance KVM Extender System Quick Installation Guide. For important safety information on your system, visit: http://www.emersonnetworkpower.com/ComplianceRegulatoryInfo. Additional information on your physical configuration options is highlighted in the following sections, as well as basic steps that need to be completed prior to any advanced configuration on your transmitters and receivers.
  • Page 12: System Recommendations

    8 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Example Managed Matrix Configuration Managed Matrix Configuration Components Number Description HMX Manage server (hosts the HMX Advanced Manager software) 10/100 link Gigabit Ethernet connection to a switch Administrator computer HMX receivers Local user computers HMX transmitters...
  • Page 13: Factory Reset

    Installation and Configuration..Factory reset If the standard settings within your HMX extender system are changed in an installation and you need to change the current configuration, a reset must be performed to restore the transmitters and receivers to the factory default settings before proceeding. This factory reset must also be performed if using an HMX Advanced Manager server to configure your system.
  • Page 14 10 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide NOTE: If the IP address of the transmitter is not known, perform a manual factory reset to restore the default IP address. 2. Log in to the System Configuration utility. The default username is admin and the default password is password .
  • Page 15 Installation and Configuration..15. If you selected the Enable Serial checkbox, enter the baud rate, data bits, stop bits and parity information. 16. Click Update Now . To configure the receiver: 1. From a web browser on your local computer, enter the receiver IP address. The default IP address is: http://169.254.1.32.
  • Page 16: Firmware Upgrade

    12 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide 14. Select the mic (standard) or mic boost (+20 dB) radio button, depending on the type of microphone used in your system. 15. Configure the transmitter IP address details in the Target Transmitter Unit Settings section. a.
  • Page 17 To switch to the backup firmware image, move Option Switch 1 on the extender back panel to the On/Down position. 1. Visit the Emerson Network Power Technical Support page at http://www.emersonnetworkpower.com/en-US/Support/Technical- Support/Pages/default.aspx...
  • Page 18 14 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide...
  • Page 19: System Configuration Utility

    System Configuration Utility After installing your HMX extender, log in to the System Configuration utility to perform basic configuration of your extenders. Additional general operations and advanced configuration tasks can also be performed through this streamlined user interface. Although the System Configuration utility is the primary interface used to make changes to your extenders, there is an additional On- Screen Display (OSD) interface located on HMX receivers.
  • Page 20: Enabling Hmx Advanced Manager Server Control

    16 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide To enable system messages: 1. Select System Messages on the left side of the page, then select the Enable system messages checkbox. 2. If you enable the Send system messages to remote Log Server checkbox, also provide the IP address of a suitable remote server.
  • Page 21: Rebooting And Factory Resetting The Extender

    System Configuration Utility..3. Click Submit to generate a pop-up graph of the information. Rebooting and factory resetting the extender If the power to your HMX extender needs to be turned off, then turned back on again, a reboot can be performed via the extender System Configuration utility.
  • Page 22 18 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide • If video screens in your system are relatively static, increase the Background Refresh interval and the Frame skipping percentage. • As you apply each setting, you may wish to view video images with typical adjustments. To configure transmitter video settings: 1.
  • Page 23: Viewing Video Snapshots And Reports

    System Configuration Utility..process works best for video sources that either infrequently update or frequently update but do not require high fidelity. • Compression: From the drop-down list, choose the compression method you wish to use for video transmission. • Select Pixel Perfect to use the standard HMX extender system RLE compression scheme.
  • Page 24: Configuring The Hmx 6210T Transmitter

    20 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide 4. From the Hub Size drop-down list, select the amount of USB hubs to be supported by the transmitter. 5. From the Reserved Port Range drop-down list, select the number of ports to reserve for devices.
  • Page 25: Advanced Receiver Configuration

    System Configuration Utility..• Download the latest VNC Viewers from the RealVNC web site. If using a tablet or smartphone, you can download a viewer from the app store. • Download a Microsoft® Windows® VNC Viewer from the transmitter. • Run a Java version of the VNC Viewer in your web browser.
  • Page 26: Configuring Receiver Video

    22 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide NOTE: Log in to the receiver System Configuration utility before completing the following procedures. All steps begin on the main System Configuration page. Configuring receiver video If your system is using dual-head extenders, you can verify that the monitor connected to the receiver can support and properly display the chosen video resolution.
  • Page 27 System Configuration Utility..b. Since isochronous USB devices are not supported in an HMX extender system, select to receive Isochronous Endpoint OSD Alerts if one is connected. c. Select to allow an isochronous endpoint to be attached to the system to allow control information to be exchanged with that device.
  • Page 28 24 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide...
  • Page 29: Appendices

    Appendices Appendix A: Technical Specifications ® Avocent HMX 5100 Transmitter Technical Specifications Category Value Mechanical Dimensions (D x W x H) 6 inches x 7.92 inches x 1.76 inches Weight (without cables) 2.4 pounds Ports/Connectors Teaming Port 1 x SFP (Fiber Channel SFP module or Active Copper SFP module) System Port 1 x RJ-45 (1 x 8-pin modular for a direct connect configuration) 1 x USB 2.0 type B...
  • Page 30 26 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Category Value Video Port 1 x DVI-I Audio Ports 2 x 3.5 mm audio jack Maximum Resolution 1920 x 1200 at 60 Hz Maximum Pixel Rate 165 MHz Supported Video Modes All VESA and CEA video modes Power Supply Connector 1 x IEC...
  • Page 31 Appendices..Category Value AC Input Current Rating 0.8A Operating Temperature Temperature 0-40° Celsius (32-104° Fahrenheit) ® Avocent HMX 5200 Receiver Technical Specifications Category Value Mechanical Dimensions (D x W x H) 6 inches x 7.92 inches x 1.76 inches Weight (without cables) 2.4 pounds Ports/Connectors Teaming Port...
  • Page 32 28 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Category Value Teaming Port 1 x SFP (Fiber Channel SFP module or Active Copper SFP module) System Port 1 x RJ-45 (1 x 8-pin modular for a direct connect configuration) Management Port 1 x RJ-45 1 x USB 2.0 type B...
  • Page 33 Appendices..Category Value Maximum Single Pixel 165 MHz Rate Maximum Dual Pixel 330 MHz Rate Supported Video Modes All VESA and CEA video modes Power Supply Connector 1 x IEC AC Input Range 100-240 VAC AC Frequency 50/60 Hz AC Input Current Rating 0.8A Operating Temperature Temperature...
  • Page 34 30 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Category Value Operating Temperature Temperature 0-40° Celsius (32-104° Fahrenheit)
  • Page 35: Appendix B: Pinout Information

    Appendices..Appendix B:  Pinout Information Connecting device consoles or modems to serial ports RS-232, 9-pin, type D adaptors can be used to connect remote computers or modems to HMX extender serial ports. The following pinout configurations are supported. Pinout Configuration Pin Number Signal Name Input/Output...
  • Page 36: Appendix C: On-Screen Display

    32 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Appendix C:  On-Screen Display In addition to the System Configuration utility user interface, the HMX extender system incorporates an On-Screen Display (OSD) interface, allowing you to access the transmitter from the local keyboard and mouse.
  • Page 37 Appendices..Icon Description Remove the search filter Click to sort the list in ascending order via this column The list is sorted in ascending order via this column Top Corner Enter Remote OSD mode Exit Remote OSD mode Display the help pages Exit from the help pages Refresh the current page Close the OSD...
  • Page 38: Setting Osd Alerts

    34 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Icon Description Shared mode Exclusive mode View mode You are unable to connect to the channel/preset Shared mode Exclusive mode Connection mode is not permitted by the administrator (for example, a channel Blank icons does not allow exclusive connections and a user does not have exclusive rights) End this connection...
  • Page 39: Hotkeys

    Appendices..To use the Remote OSD feature: 1. Log in to the OSD and select a remote receiver from the list. NOTE: You cannot log out or log in while in a remote OSD. 2. After using the displayed remote OSD, click X to exit. Hotkeys The OSD supports user-defined hotkeys and favorites for frequently used actions.
  • Page 40 36 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide 2. Click the number prefix from 1 to 0 of an available slot. 3. To remove a previous channel from a slot, click the X icon on the right side of the slot.
  • Page 41: Appendix D: Troubleshooting

    Appendices..Appendix D: Troubleshooting Video image of the HMX receiver has horizontal lines across the screen When video is transmitted by extenders, the various lines of each screen are divided up and transmitted as separate data packets. If the reception of those packets is disturbed, blinding occurs, which means lines are displayed in place of the missing video data packets.
  • Page 42: Mouse Pointer Of The Receiver Is Slow

    38 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide Mouse pointer of the receiver is slow A slow mouse pointer is often related to either using dithering on the video output of one or more transmitting computers or using VGA-to-DVI video converters. Dithering is used to improve the perceived quality and color depth of images by diffusing or altering the color of pixels between video frames.
  • Page 43: Audio Output Of The Receiver Sounds Scratched

    Appendices..Solutions Ensure that the HMX transmitter is set to supply a single-link EDID to the graphics card. When the video source is changed to a single-link video resolution, the pink screen should disappear and the video should be displayed normally. Alternatively, change the monitor to a single-link DVI monitor. It is important not to mix dual-link transmitters with single-link receivers.
  • Page 44 40 ..The Avocent® HMX High Performance KVM Extender System Installer/User Guide...
  • Page 45 If you encounter any installation or operational issues with your product, check the pertinent section of this manual to see if the issue can be resolved by following outlined procedures. For additional assistance, visit www.avocent.com/support. Avocent Community Support Site To search product knowledge content, visit community.emerson.com/networkpower/support/avocent.
  • Page 46 Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands. Our solutions are supported globally by local Emerson Network Power service technicians. Learn more www.EmersonNetworkPower.com...

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