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FAQ
Problem
My kettle won't turn on
The temperature
buttons or keep warm
button won't work
The water is not flowing
from the spout
Why can't I select a
lower temperature?
How does the Keep
Warm function work?
After Sales Support
1300 663 907
Solution
• Check the power outlet is turned on.
• Check the power outlet is turned on.
• Check that the kettle is correctly placed on the base.
• Check there is enough water in the kettle. Refer to
page 13, Boil Dry Protection.
• Ensure kettle is turned off and unplug from power
outlet. Check the filter by removing it and checking for
any blockage or damage - ensure the kettle is empty
and cool to touch.
• Once the water has reached the set temperature, it
cannot be set to a lower temperature by the kettle.
If you try to select a lower temperature, the base will
beep several times and stop.
• To set a lower temperature, pour out the water, fill with
cool water and reheat to desired temperature.
• Once the Keep Warm function has been activated.
the kettle will maintain the water temperature by
intermittently heating the water. The thermostat will
sense when the temperature is dropping and reheat
the water to your selected temperature.
customercare@winplus.com.au
Model Number DKE2200
15
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