Samsung T24D310ES User Manual page 70

Other Information
Issues
Aerial (Air/Cable) Connection
The TV is not receiving all
channels.
The picture is distorted: macro
block error small block, dots,
pixelization
Others
The picture will not display in
full screen.
The remote control does not
work.
The cable/set top box remote
control doesn't turn the TV on
or off, or adjust the volume.
A "Mode Not Supported"
message appears.
There is a plastic smell from
the TV.
The TV Signal Information
is unavailable in the Self
Diagnosis Test menu.
TV is tilted to the right or left
side.
There are difficulties
assembling the stand base.
The Broadcasting menu is
grey out (unavailable).
Solutions and Explanations
• Make sure the Aerial cable is connected securely.
• Please try Setup (Initial setup) to add available channels to the channel list. Go
to MENU - System - Setup (Initial setup) and wait for all available channels to be
stored.
• Verify the Aerial is positioned correctly.
• Compression of video contents may cause picture distortion, especially on fast
moving pictures such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
• HD channels will have black bars on either side of the screen when displaying up
scaled SD (4:3) contents.
• Black bars on the top and bottom will appear during movies that have aspect
ratios different from your TV.
• Adjust the picture size options on your external device or TV to full screen.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor's transmission window on the remote.
• Try pointing the remote directly at the TV from 1.5~1.8 m away.
• Programme the Cable/Set top box remote control to operate the TV. Refer to the
Cable/Set top box user manual for the SAMSUNG TV code.
• Check the supported resolution of the TV, and adjust the external device's output
resolution accordingly.
• This smell is normal and will dissipate over time.
• This function is only available with digital channels from an Aerial / RF / Coax
connection.
• Remove the stand base from the TV and reassemble it.
• Make sure the TV is placed on a flat surface. If you cannot remove the screws
from the TV, please use a magnetized screw driver.
• The Broadcasting menu is only available when the TV source is selected.
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