Samsung T24D310ES User Manual page 69

Other Information
Issues
Sound Quality
There is no sound or the
sound is too low at maximum
volume.
The picture is good but there
is no sound.
The speakers are making an
inappropriate noise.
No Picture, No Video
The TV will not turn on.
The TV turns off automatically.
There is no picture/video.
Solutions and Explanations
• First of all, please perform the Sound Test to confirm that your TV audio is properly
operating. (go to MENU
• If the audio is ok, the sound problem may be caused by the source or signal.
• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc)
connected to your TV.
• Set the Speaker Select
• If you are using an external device, make sure the audio cables are connected to
the correct audio input jacks on the TV.
• If you are using an external device, check the device's audio output option (ex.
you may need to change your cable box's audio option to HDMI when you have a
HDMI connected to your TV).
• If you are using a DVI to HDMI cable, a separate audio cable is required.
• Reboot the connected device by reconnecting the device's power cable.
• Check the cable connections. Make sure a video cable is not connected to an
audio input.
• For aerial or cable connections, check the signal strength. Low signal level may
cause sound distortion.
• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
• Make sure the wall outlet is working.
• Try pressing the POWER
remote. If the TV turns on, refer to "The remote control does not work" below.
• Ensure the Sleep Timer
• If your PC is connected to the TV, check your PC power settings.
• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
• When watching TV from an aerial or cable connection, the TV will turn off after 10
~ 15 minutes if there is no signal.
• Check cable connections (remove and reconnect all cables connected to the TV
and external devices).
• Set your external device's (Cable/Set top Box, DVD, Blu-ray etc) video outputs to
match the connections to the TV input. For example, if an external device's output
is HDMI, it should be connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV's correct source by pressing the
remote control.
• Reboot the connected device by reconnecting the device's power cable.
English - 69 English - 69
- Support - Self Diagnosis
option to TV Speaker in the sound menu.
button on the TV to make sure the problem is not the
is set to Off in the Time menu.
- Sound Test)
SOURCE button on the