Executone Systems MEDLEY Administrator's Manual page 10

Message on hold
On-hold dialing
ACD
Caller ID
Call waiting
Call pickup
Call transferring
Call forwarding
Conference calling
Do not disturb
6
1997
Message on hold (MOH) allows for traditional
announcements or music to be played to callers
who are on hold. Three generic hold messages
are stored on disk. Up to five custom recordings
can be downloaded.
If the MOH source is being generated by the
system, DTMF receivers continuously monitor
the line, allowing callers on hold or in ACD
queue to dial other options such as extensions or
the operator.
Calls are presented to the longest idle ACD
agent or, if all agents are busy, callers are held
in queue and presented as agents become
available. Possibilities include up to 10 agent
groups with up to 32 agents in a group.
With caller ID service activated, the name and
number of the calling party is displayed on
incoming calls and during call waiting. Addi-
tionally, the caller ID can be used for automatic
callback. Some limitation based on the service
provider and the local dialing patterns may exist.
A second call to a station is indicated by an
audible tone and a display message.
A user can answer another ringing station or a
common bell.
You can perform both supervised and blind
transfers.
A call can be forwarded to another extension or
mailbox when the intended extension is busy or
not answered.
Up to 12 parties can be in conferences at the
same time; up to four parties in a single confer-
ence. The originating extension must remain in
the conference.
A user can activate the feature with the single
press of the DND key while the phone is idle.